Brittanee Chatham

McDonough, GA

Phone: 678-***-****, E-Mail: adihcm@r.postjobfree.com

Lead Billing Analyst / Operations Specialist / Assistant Manager

An accomplished Billing Analyst with experience in coordinating critical strategic operations, providing administrative support, and implementing projects across the retail and healthcare industries procured over the years by undertaking multiple high-challenging roles. Extensive background in coordinating and managing delivery for customer accounts and pitching ideas, with proven leadership skills to accelerate metrics of any professional undertaking. Proactive in taking the initiative to drive projects that increase organizational effectiveness, improve system performance, and boost operational output. Proven as a strategist for coming up with lucrative and creative solutions for enhancing performance, notable for vendor relations, data management/analysis, and purchasing/procurement. Skilled in undertaking multiple spectrums of tasks in the interest of the growth of any given role. Experienced in leading teams and collaborating with cross-functional teams to find new opportunities and seek ways to improve processes and products to increase revenue, profitability, and elevate the customer experience. Cogent conversationalist with excellent presentation and interpersonal skills; highly efficient at grasping and implementing concepts quickly.

~ Earned multiple awards, including Employee of the Quarter and Top Lead Award ~

~ Saved Produce Department $8.4K / week, with an annual savings of $403K by reorganizing departmental shipment receiving processes ~

~ Makes informed, data-driven business decisions, inspires and motivates teams to exceed their own expectations ~

Skill Areas: w Training & Coaching w Time Management w Sales Generation w Customer Service & Client Relations w Operations w Billing & Invoicing w Logistics & Transportation w Contracts Management w Claims Processing w Correspondence Management & Filing w Research & Reporting w Scheduling w Account Managementw Administration w Accounting w Compliance w Financial Services w System Optimization w Supply Chain w Procurement w Sales and Customer Service w

PROFESSIONAL EXPERIENCE

Ricoh Americas Corporations – Duluth, GA (2015 – October 2020)

Lead Billing AnalystRicoh produces electronic products primarily cameras and office equipment such as printers, photocopiers, fax machines and offers a wide variety of services including software, document management, applications, global scan print and other projects. Ricoh ranks 335 out of 500 in the fortune 500 companies.

Led the day to day operations of a team of thirteen employees supporting specific accounts

Was responsible for ensuring the accuracy of all billing documents, revenue goals, unbilled lines, and contract renewals

Supported all aspects of order processing and billing, quoting / contracts, PO requirements, fulfillment, invoice adjustments and credit memo

Drove monthly close reconciliations and managed large volume of billing requests and billing adjustments

Handled the team performance measurements and kept the department goals in check

Maintained strict adherence to timelines and deadlines while ensuring detailed accuracy in all processes

Responded immediately to shifting priorities while expertly handling all aspects of account management responsibilities

Creating and dissecting dashboards reports for various levels to review

Audit data collection implementations based on business objectives and best practices

Establish KPI’s that demonstrate a connection to real business impact

Interview stakeholders and review data, dashboards, reports and research across digital experiences including website and other digital platforms

Ricoh Americas Corporations – Duluth, GA (2013 – 2015)

Operations SpecialistRicoh produces electronic products primarily cameras and office equipment such as printers, photocopiers, fax machines and offers a wide variety of services including software, document management, applications, global scan print and other projects. Ricoh ranks 335 out of 500 in the fortune 500 companies.

Held full accountability over providing supply chain analysis expertise, including overseeing implementation of supply chain planning and execution models on demand planning, replenishment planning, distribution planning and master planning

Responsible to check inventory for product availability, ensure accuracy of customer billing, assist with warranties and review open order reports and process tickets

Was the escalation point of contact for all order status, trafficking, ETA’s, pricing, billing and credit inquiry

Interacted with other Ricoh entities globally, including Rich Asia, Japan, Canada and Latin America to communicate and conduct business activities

Managed all warranty programs and worked closely with warranty service provider

Provided support on all operational functions and provided quality control checks

Increased revenue by 25% by inquiring new authorized dealers in various territories

Provided quality control checks

Saved money for the company by successfully addressing freight discrepancies and by implementing an innovative system for ordering new shipping materials for warehouse use

Publix Supermarkets – Suwanee, GA (2009 – 2012)

Assistant Produce Manager Publix has a twenty-three year history with the fortune 500 list of companies. It is an employee-owned supermarket chain and is the highest ranked fortune 500 company based in Florida.

Held accountability for the daily performance metrics in produce operational area

Analyzed sales and merchandise data and utilized results to establish strategic short and long-term operational and business development plans and budgets

Developed and implemented operational best practices, standards, and procedures, aimed at achieving cost-cutting and process improvement results

Was in charge of the store layout and product merchandising

Directed team members to satisfy customer needs and to tend queries

Trained, motivated and supervised team of associates

Saved Produce Department $8.4K / week, with an annual savings of $403K by reorganizing departmental shipment receiving processes

Received associate of the month twice and earned Customer Service Excellence Award

Great Expressions Dental Centers – Atlanta, GA

Dental Administration Assistant

Served as a Dental Administration Assistant, assisting with and undertaking various tasks as the role demanded

Zoom Dental – Lilburn, Ga

Patient Coordinator

Coordinated client appointments and undertook basic operational activities

PRIOR EMPLOYMENT DETAILS

Ricoh Americas Corporations – Duluth, GA 2013 – October 2020

Lead Billing Analyst (2015 – October 2020)

Operations Specialist (2013 -2015)

Publix Supermarkets – Suwanee, GA 2009 – 2012

Assistant Produce Manager

Great Expressions Dental Centers – Atlanta, GA

Dental Administration Assistant

Zoom Dental – Lilburn, GA

Patient Coordinator

PROFESSIONAL DEVELOPMENT & CREDENTIALS

College Prep Diploma

Shiloh high school, Snellville, GA

Associate Degree-2022

DeVry University

Health Science /Health Information Technology

Technical Skills:

Proficient in Microsoft Word, Microsoft Excel, Microsoft Office, Twitter, Facebook, Sales Force (CRM), SAP, Six Sigma, and Oracle.

Affiliations:

Co-chair of United Way & Celebration Committee Chair, Ricoh Corporations Duluth Center

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