Karen Snowden

***** ******** ** ********** ** ***74

PHONE 240-***-**** • E-MAIL adihc8@r.postjobfree.com

Highlights

15+ year Food and Beverage Management

Certified in TIPs, Serve Safe

TQM Trainer

Great Food, Safe Food Trainer

PROFESSIONAL EXPERIENCE

December 2017 - Present Aramark S&E at Capital One Arena

General Manager – Premium Services

Oversee all Suite, Catering, and Club Food and Beverage Operations

Oversaw Arena Wide Catering for the Stanley Cup finals, Sweet 16 Tournament

Maintain client expectations and sales goals

Increased yoy revenue by 6% in the first year of the contract

Monitoring spending levels, purchasing, inventory, etc . Ensuring budget targets are achieved and ensuring profitability of the operation

Working directly with Local 23 Union staff and reps. Participated in the negotiation process for renewing the CBA. Handle all first step grievances.

October 2015 – December 2017 Davidson Hotels – Sheraton Silver Spring

Food and Beverage Director

Created all new Food & Beverage menus for Outlets as well as B&C.

Reduced Bev cost from 34% to 20%. Reduced Food cost overall from 42% to 24%. Beat Budgeted Revenue in the first year by 19%

Develop all Food & Beverage budgets according to company guidelines

Monitoring spending levels, purchasing, inventory, etc . Ensuring budget targets are achieved and ensuring profitability of the operation

Achieved passing GSS scores every quarter

March 2013- May 2015 Entertainment Cruises

Food and Beverage Director

Oversee a fleet of 3 dinner boats and 3 charter vessels. To include 18 mid-level managers and 250+ employees.

Developed and executed hiring and training SOPs and developed strategies that became part of the entire Fleet initiative.

Ensure effective execution of each cruise according to the Product Management Guide

Develop all Food & Beverage budgets according to company guideline

Sept 2012 –March 2013 Bon Appetite Management by Compass Group

Director of Retail, American University

Oversee the company’s retail outlets on campus at American University.

Rebranded the 5 retail outlets to new concepts, including menu development and physical design

Budget development, P&L reporting - Ensuring budget targets are achieved and ensuring profitability of the operation

May 2009 – Aug 2012 CapitolHost/Haute Catering

General Manager; Senior Sales & Operations Manager

GM of the company’s outlets at the US Capitol, House of Representatives and the Embassy of Canada.

Worked directly with Local 23 Union staff and reps. Participated in the negotiation process for the CBA. Handled all first step grievances.

Contributing to RFP bids for the purpose of obtaining new contracts for the company

Responsible for development of training programs (to include MIT and Train the Trainer), employee recognition programs, and developing SOPs for all units.

Continued Development of Managers using TQM and Six Sigma strategies

August 2007 – May 2009 Austin Grill, LLC

Assistant General Manager; Kitchen Manager

Dec 2006 – August 2007 Buffalo Wings and Beer

GM - Responsible for Build-out, store design, hiring, training, and grand opening

March 2003 – Dec 2006 That’s Amore Restaurant

FOH Manager; Banquet/Catering Manager

EDUCATION

Montgomery Blair High School Silver Spring, MD

Student in the Communication Arts Magnet Program for Gifted Students

Montgomery College Rockville, MD

Curriculum included general education as well as focus in Studio Art

**References available upon request

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