DD

QUALIFICATIONS

Broad knowledge in

public speaking,

marketing, social

media, crisis

management,

counseling, and event

planning.

TECHNICAL SKILLS

ERSP/health care

client management

system, Office 365,

Cool Focus

DELOROSE A. DEVAN M.S.

SPEECH COMMUNICATIONS & CRISIS MANAGEMENT

EXPERIENCE

2011-2020

Senior Client Service Representative Open Systems Health Care

(OSH)

Responsible for the care of 500 patients and employees, strategically planning sales into 2 regions throughout Pennsylvania.

• Increased monthly sales by 32%

• Achieved highest weekly sales by fivefold

• Conducted internal interviews for health care workers

• Designed and implemented incentive program for OSH

• Vetted client and employee disagreements

DIRECTOR APPALOOSA HORSE ASSOCIATION (APHA)

Reported and participated on APHA board of directors to strategize and grow the association though approval of budgets, event planning and enforcing associations regulations.

• Directed and organized competitive and social events for 33,000 members

• Liaison with board of directors in resolving and identifying participants concerns and desires

• Exceeded fundraising goals by 13%

COUNSELOR MORNING STAR PREGNANCY SERVICES

Assisted patients through high trauma situations to develop a healthy mental and physical being that would lead to a better future.

• Put patients in contact with medical referrals or adoption agencies

• Assisted patients with referrals to meet material need

• Organized and planned 5k fundraising walk/run

717-***-**** adihbh@r.postjobfree.com

LU Public Speaker Liberty University

Performed live and recorded speeches to audiences regarding the university’s individual departments. Engaging with prospective students and donors to connect on a level of interest that would lead to future relationships.

• Planned and directed social gatherings for incoming students

• Designed and sold university apparel

• Conducted university tours to over 15,000 individuals EDUCATION

MS in Professional Communications – Crisis Management 2019 Liberty University

BA of Speech Communications - Psychology minor

2018 Liberty University

Study Abroad

Japan 2017

Spain, France, Italy 2018

COMMUNITY INVOLVEMENT

Liberty University Equestrian Team Captain

• Top Ten World Competitor

• Awarded most valuable player for performance within NCAA Equestrian

Special Olympics Volunteer Harrisburg, PA

• Built relationships with athletes

• Encouraged and planned team comradery

Haiti Mission Trip

• Assisted with the build of a community housing center

• Taught English classes within an orphanage

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