Manager Executive Assistant
Resume:
Jackie Jablonski
Administrative Support Manager
Charlotte, NC
***************@*****.***
Self-motivated and talented customer service and sales professional seeking a growing company where I can use my expertise to assist in company growth and career advancement. Experience combines proficient conflict resolution when dealing with customers ensuring a high level of satisfaction. Solid project coordination, organization and resource management skills. Proficiently follows established procedures, processes and routines.
Authorized to work in the US for any employer
Administrative Support Manager/HR
Blue Max Transport
2019 to 2020
Oversee ADP payroll process in carrying out responsibility for payroll processing of 150+ employees.
Monitor payments due from clients and promptly contacted clients with past due payments
Researched and resolved billing and invoice problems
Ensure key charges were entered into QuickBooks, prepared invoices and sent them to customers for 150+ employees.
Interacted with customers who were in need of missing paperwork or any other information needed.
Trained all front of house new employees.
Handled Driver issues within regard to checks, payroll, etc.
Contacted Trade References to confirm Credit checks for new customers.
Helped manage successful onboarding and exits of all employees, including managing all paperwork.
Sorts and distributes mail, fax, make copies, manages files
Utilize a wide variety of methods to generate candidates, including web-based sourcing, internet postings, internal and external networking and referral programs.
Employment verifications for past and future employees
HR/Office Manager
Craters and Freighters
2017-2019
Managed schedules, organized office functions, and oversaw operations of an office with 10 employees.
Controlled inventory and order of new supplies.
Developed procedures and training materials to ensure staff expectations were met in regard to performance and specific processes to be followed.
Contacted outside vendors and scheduled all shipping domestic and internationally.
Identify staff vacancies and recruit, interview, and select applicants.
Serve as a link between management and employees by handling questions, interpreting and administering contracts, and helping resolve work-related problems to foster positive work environment.
Proactively managed health and safety of employees to continuously improve he company's health and safety performance.
Handled all insurance claims for damaged items.
Oversaw all financial matters with customers.
Proficient in Excel.
Assistant Manager
Queen City Q
2016-2017
Supervising a diverse team of people in a faced paced high-volume environment.
Responsible for hiring, training, evaluating and discipline.
Coordinated scheduling for employees to effectively provide everyday services and special events.
Provided highest level of customer service with a positive and professional attitude.
Oversaw training needs, inventory control, supply orders, and other logistical responsibilities.
Maintained critical standards for food quality, service, cleanliness and sanitation.
Maintained procedures to (1) ensure the security and proper storage of room service inventory and equipment (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms etc. in a timely and efficient manner, and (4) to minimize waste and control costs.
FOH Manager
Press Box Bar and Grill
2016-2016
Proficient with the procedure manual and computer system technology in the restaurant.
Maintain total restaurant cleanliness for every shift and ensure following shift would have a clean facility for transition.
Manage inventory and order supplies.
Provide restaurant guests with friendly and professional service, excellent food quality and consistency of execution in an attractive, well maintained environment.
Assist in ordering and inventory, maintaining and stocking all bar items.
Assist in the growth and development of clientele and generate profit increase.
Well-versed with local, state and federal regulations with regards to the sale and distribution of alcohol.
Generate and present financial reports.
Carefully interview, select, train and supervise staff to ensure consistent quality service for guests.
Optimize profits by controlling food, beverage and labor costs on a daily basis.
Perform all opening and closing duties
Marketing Consultant
The Arbors at Fort Mill
2016-2016
Daily utilization of Fair Housing Compliance Laws combined with an in-depth knowledge of property management principles, procedures and standards
Exercised excellent project planning skills to organize resources and establish priorities ensuring all deadlines were met
Analyzed the needs of potential and existing residents and offered appropriate solutions
Provided excellent customer service while greeting prospective residents
Identified potential residents and conducted qualification to determine needs, eligibility and preferences
Maintained composure while dealing with irate residents by listening effectively and providing solutions when applicable; Followed proper escalation process when an agreeable or viable solution could not be reached
General administrative duties, to include answering phones, bookkeeping, filing, email correspondence, and fax
Automotive Sales Consultant
Hendrick Honda South Blvd
2015-2016
Created instant rapport to cultivate and maintain key client relationships to successfully increase sales
Matched clients to the best financial products to make sure their vehicle purchases were properly protected
Maximized sales through regular and concise communications with well-established clients
Promoted new products to keep clients informed of sales events
Utilized client-centric approach to assess clients' needs; Demonstrated how products features, functions and benefits met needs
Ensured optimal experience for each client from initial meeting through final delivery
Monitored inventory levels and in stock products
Reviewed and completed financial information and all other intake purchase paperwork
Bartender
Rusty Rudder
2015-2015 Seasonal
Performed promotional activities to increase and drive additional sales to venue
Planned and coordinated events from start to finish for large groups
Promoted venue to external companies and clientele to increase foot traffic and overall revenue
Continually maintained a courteous and professional demeanor to provide exceptional customer service, even in extremely difficult situations
General server and cashier duties: Took orders, served food and operated the POS terminal
Executive Administrative Assistant
Metker Enterprise
2013-2014
Executive Assistant to the CEO
Coordinated and organized daily administrative operations
Met deadlines on all assigned projects
Demonstrated ability to improvise and improve procedures
Handled sensitive and confidential information with discretion
General administrative duties
Lead Bartender/Manager
On The Roxx
2009-2013
Lead Bartender / Manager at company's multiple locations
Achieved sales and profitability goals by supervising the work of the bar staff and managing all in-venue activities and sales
Ensured bar inventory remained at proper levels; Monitored inventory and requisitioned liquors and supplies as necessary
Continually maintained a courteous and professional demeanor to provide exceptional customer service, even in extremely difficult situations
Closing duties including processing cash and credit card payments, along with preparing nightly deposits
Calculated and distributed bar staff wages at the end of each shift
General server and cashier duties: Took orders, served drinks and operated the POS terminal
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