Manager Project

P R O J EC T M A N A G E M E N T P R O D U C T M A N A G E M E N T A G I L I S T

An effective project management leader and a practicing Agilsit with a distinguished background of developing sound strategic business solutions while, employing project management and Agile best practices and methodologies. A solutions-oriented IT specialist with distinguished achievements in leading and directing a broad range of corporate initiatives while, contributing to the initiating analysis, planning, implementing, and closing of simultaneous, multi-phased IT projects. A professional with a passion for standardizing, improving and implementing organizational processes to optimize resource utilization and reporting structure.

C O R E C O M P E T E N C I E S

•Agile implementation and management

•Team Building / Mentoring & Coaching

•Enterprise Portfolio & Project Management

•Portfolio & Business Alignment

•Process Mapping, Improving & Implementation

•Budgeting & Resource Management

•Stakeholder/ Vendor Management

•Change Management / Advisory Board

•Disaster Recovery / Business Continuity

•SDLC and PDLC Implementation

•Risk Management & Mitigation

•Virtualization & Cloud Implementation

•ITIL, CMMI, PMI, Agile, SDLC Methods / Practices

•Web and Mobile Application Development

•CRM Implementation

•GRC Implementation

•Onshore/Offshore Outsourcing Model

•Analytics & Answer Flow Implementation

E D U C A T I O N A N D C E R T I F I C A T I O N S

Bachelor’s in Business Studies,

University of Delhi, India

Certified Scrum Master: Scrum Alliance

Project Management Professional: Project Management Institute (PMI)

SAFe 4.0 Certified

Lean Six Sigma Black Belt: Expert Rating Certification

ITIL Foundation: University of St. Louis

C A R E E R S U M M A R Y

Health Net Federal Services, (Centene Corp.) Rancho Cordova, CA.

Sr. Project Manager/Scrum Master, (11/2017 - Current)

HNFS is a wholly owned specialty company of Centene Corp. Health Net Federal services is engaged in providing health and behavior insurance to active duty personnel of United states armed services and their families. HNFS is the longest serving Managed Care Support contractor for the Department of Defense.

Lead Scrum Master HNFS

Implemented Agile (Scrum, Kanban) for multiple application teams (MMS and PNM)

Developed and implemented Issue intake and prioritization process

Mentored Peers, App dev teams and product owners on Agile principles and practices

Created work and reporting dashboards for Scrum teams and HNFS leadership

Successfully reduced average ticket count and resolution time for teams

Created HNFS Product Owner role introduction and initial role/responsibility material

Co-facilitating Centene, Corp. Agile Boot Camps

Scrum Master: Sight Resiliency Effort (SRE)

This effort was undertaken to improve the response time for Federal services issues including VDI, Network, Infrastructure and application access issues

Coordinated and led daily war rooms sessions with Centene Corp IT teams

Created and shared work dashboard for teams (Network, Infrastructure, Middleware, Windows, Linux, and Database)

Created and shared weekly progress with Centene Corp. D level leadership and above

Successfully resolved VDI latency and Network reliability issues

Lead Project Manager: T2017 Go Live Gov. personnel access issues

With the T2017 go live there were multiple access issues for external MMS users,

Lead the T2017 Gov. personnel onboarding and portal access issues at the grass-root level

Analyzed and determined the Root Cause for access issues for Gov personnel and profile creation

Coordinated effort between multiple teams to restore/fix Tricare portal access problem

Project Manager: Boulder, CO Decommission and migration of HNFS Data Center

This was an effort to migrate the HNFS application from IBM data center (Boulder, CO) to O’Fallon and subsequently decommissioning severs on IBM farm.

Structured raw data for 500 plus Federal Services servers hosted by IBM

Researched and established Owners, access hierarchy and data type on business owned databases/applications

Led coordination efforts between multiple teams for migration of multiple databases owned by business to O’Fallon and Rancho Cordova data centers.

Successfully completed project on time without any loss of data and business down time.

Blue Shield of California, El Dorado Hills, CA.

Care 1st Member Migration

Lead Project Manager, BSA (07/2017 – 11/2017)

Blue Shield of California is a health plan provider founded in 1939 and based in San Francisco, California. The organization serves over 4 million health plan members and nearly 65,000 physicians across the state. Blue Shield of California acquired Care 1st in 2015 which serves about 500,000 members in Southern California, as a result of the transaction, Blue Shield and its affiliates will serve Medi-Cal and Medicaid beneficiaries for the first time. The merger/migration project is to migrate members and systems in alignment with the Administrative Service Agreement.

Created single source of truth reporting dashboard and structure for the Business System Analysts project for downstream teams.

Installed and conducted daily update/reporting meetings for D level leadership

Prioritized and facilitated resolution of 300 plus RAID (Risk, Action, Issue & Decision) log items in 90 days down to less than 60.

Delivered 30 plus Business Requirement Documents (BRD) behind schedule by 3 mts. in 45 days.

Installed and conducted daily team standup meetings (scrum style) for aligning behind schedule deliverables to the committed timeline.

Assisted Care 1st program in implementing Change Control process to trace and resolve comments & conditions on approved BRDs

Created and implemented Project and Resource Plan for BSA team Care 1t member migration project Phase II

Created a single source of truth comment and conditions document for approved BRDs leveraged by entire program.

Created reporting dashboard for all in-flight BRDs, Change request and RAID items log.

Created and maintained standard project reference documents: Team Roster, RASCI, Communication Plan, and Meeting Invite Template.

Conducted and compiled results for lessons learnt sessions from Phase I and implemented findings for improving processes and communications for Phase II

DXC Technology (HPE), Sacramento/Roseville,

CalWIN Health Care

Project Manager III (05/2016 – 07/2017)

DXC delivers’ high-quality, high-value products, consulting, and support services to state of California CalWIN Health care (California Work Opportunity and Responsibility to Kids Information Network) project. CalWIN is an integrated on-line, real-time automated system with 26 subsystems to support eligibility and benefits determination, client correspondence, management reports, interfaces and case management for public assistance programs like CalWORKs/TANF, RCA, Food Stamps, Medi-Cal, CMSP, CAPI, IHSS, Foster Care, KinGAP, Cal-Learn and General Assistance/General Relief.

Leading multiple CalWIN, CalHEERS Web and mobile application enhancement projects on UX, UI, data collection, client correspondence and online assistance augmentation for end clients under customer experience segment.

Leading HPE’s Project Action Team (PAT) for reviewing and improving project life cycle (PDLC).

Leading agile methodology introduction in CalWIN for Customer Care segment and building a process improvement back log.

Lead multiple cross-functional teams both offshore and on-shore model for developing and implementing CalWIN projects.

Lead cross-functional teams for production issue resolution and implementations as per client SLA

Engage county leaders (18 Counties) for identifying process inefficiencies and presenting improved, efficient value add approach for daily functions

Lead and engaging consortium’s UAT teams & IV&V SMEs for validating and training on new functionalities/features ready for production release.

Engage SMEs’ for requirements elicitation and solution definition for complex business project

Identify, prioritize and mitigate risks, provide resolution as per defined guidelines in SLA.

Manage projects’ financials and billing milestones as per Earned Value methodology (EV)

Mentor new and Jr. project managers on CalWIN systems (Clarity PPM, ALM, ADET) and processes (state/county).

Create and maintain detailed resource planning, allocation, engagement and release plan as per project timeline

Manage code development and deployment to various instances (Stage, System, UAT & Production) in alignment with the release/code promotion cycles.

Stone Cobra Inc., Sacramento/Roseville,

Sr. Project Manager (01/2016 - 05/2016) [Consultant]

Stone Cobra is a preferred Oracle implementation partner, leading the Knowledge implementations for fortune 50 companies. The core business of the organization is to implement and upgrade Oracle Knowledge Management product. It is also an industry leader in MuleSoft and SFDC integration with Oracle Knowledge base.

Led Oracle knowledge implementation and hosting project for United Health Group

Led HITRUST self-assessment and validation for the hosting environment of a covered entity (UHG)

Oversaw OKB web based BRE development and installation response driven guided responses.

Planned and installed data backup and disaster recovery process escalation matrix

Set up DR escalation matrix and response team.

Led cross functional teams to facilitate UAT and led Performance testing teams for a high quality and high availability production site

Initiated, escalated and led communication with Oracle development and internal tech teams for an effective and timely issue resolution

Headed Proof of Concept for leading financial institution for Oracle Knowledge as new product for content and knowledge management solution

Partnered with sales in creating staffing models and budgeting for upcoming projects and implementations

Managed and completed multiple sick projects for fortune 50 companies to a successful implementation within defined SOW and budget

Installed Scrum methodology to provide a faster and better controlled developmental cycle and product delivery

Led SharePoint Project for content migration and process automation

Installed KPIs on project health and process optimization

Oversaw peer code review sessions and promoted the release management methodology for minimum conflicts during code merge and release.

Solid Landings Behavioral Health, Costa Mesa, CA

Sr. Project Manager (03/2015 - 12/2015)

Solid Landings is a behavioral health organization vested in providing a customized treatment to its customers, dealing with substance dependency. SLBH is the highest rated company in Orange County as a fastest growing organization.

Built a Global Project Management Office by creating a standard framework, processes and procedures to follow for all enterprise projects

Having established the PMO credentials, established the PMO as a broader center of excellence providing project management services to both other functional and other operating groups

Established portfolios and instituted Bi-Weekly Risk Management and Status Update calls with leadership.

Oversaw all projects in the PMO including business, IT, audit & compliance, and strategic initiatives.

Assisted in HCQA planning and HEDIS measures recognitions and data definitions.

Created roadmaps and project plans in alignment with organization’s growth aspirations.

Conducted analysis on projects to determine feasibility, ROI and viability of projects undertaking prior to presenting to the steering committee.

Created executive presentations on portfolio status for the BOD and Sr. Management.

Inculcated VOC (Voice of Customer) for customizing and developing system and processes.

Created the company-wide Style Guide and Master templates. Created and taught the corresponding class on Style Guide and template usage.

Provided supervision and support to team members on a project by project basis

Led projects for large, global, multi-disciplinary projects.

Customized and implemented Organizational SDLC and PDLC

Re-engineered multiple processes for operational efficiencies and automation readiness

Engineered and implemented Change Management Process and established a Change Advisory Board

Created Project, Portfolio and Personnel KPIs & Analytics to gauge success and progress

Led Digital RX implementation and integration with EHR

Designed and integrated Adobe ECHOSIGN with the Salesforce

Conceptualized and implemented strategy for capturing Project, Product, and Program metrics and funneling that information to easy-to understand dashboards. Enabled Executive Management to keep a pulse on project health, revenue expectations, and strategic analysis of projects.

Types of projects managed: Client Software Implementations, Client Portal, Server Consolidation, SOC 2 Compliance Initiative, Product and Department Risk Assessments

Acted as project manager for large, global, multi-disciplinary projects.

First Legal Network, Los Angeles, CA

Program Manager (12/2013 - 03/2015)

First Legal network is one of the largest attorney services company in the United States with multiple divisions that serve the needs of legal industry. First Legal is one of the biggest e-filing vendors with the superior court of Orange County.

Led multi-Million-dollar program for e-filling with Orange County Superior Court.

Led Product Development Office for implementing a Software Development Life Cycle to align the software development, quality and application release process with the business needs.

Managed rigorous performance standards enabling First Connect portal to meet & exceed the service expectations of business (cleared 85% of issue backlog in 90 days).

Applied Scrum methodology to create a daily reporting and progress monitoring to ensure the IT was meeting and delivering projects on time.

Initiated data structuring and BI system analysis process (Domo)

Lead identification of KPIs to align with business aspirations and creates a POC for BOD

Implemented ALM tool (Team Foundation Server) to provide body and orientation to PMO for managing multiple projects being developed in-house or vendor managed.

Led development of a web-based product that allowed customers to log on First Legal portal and e-file cases with OCSC or place orders for any of the services rendered by First Legal Network.

Developed Mobile application for Order placement and doc/ driver tracking

Led daily morning standups, sprint planning, Sprint review and assisted backlog prioritization.

Proposed and championed the idea of a responsive design for UI across multiple platforms

Created and delivered Roadmaps and Project Plans to accomplish the business plans to compete and growth aspirations.

Created budget and fund allocation plans for the IT department, to fund projects that added the highest value to the organizational needs and goals.

Established standardized vendor invoicing and clearing process to provide vendors with a timely payment process that met the delivery expectations of the organization.

Reengineered, documented and published business operation processes to achieve a higher level of understanding of business needs and weeding out redundant activities.

Articulated & gained consensus on project objectives, plans, & budgets at all levels of the company

Created and managed delivery plan for projects being developed by offshore team

OneRoof Energy, San Diego, CA

Product Manager 02/2012 - 11/2013

OneRoof Energy is a San Diego, CA-based startup green Energy Company, engaged in the leasing Residential solar equipment.

Responsible for overall business strategy and development related to programs & products on integrated websites including lead generation and alert processes

Turned around the key project on Operation Automation that was behind schedule and met and exceeded all goals and objectives.

Performed GAP analysis to determine current and future business processes and assessed system impact to product end users

Introduced SCRUM and AGILE methodology and AGILE for software development methodology

Created Product Development Road Maps and led the feature release communications

Identified and finalized software product features and requirements based on feedback from end users

Led business process/data integration improvement opportunities to design the most optimal B2B solution as requested by the various B2B partners

Led DocuSign Integration with salesforce and legacy lease generation system.

Delivered next-generation Salesforce CRM software product tailored to organizational workflows

Developed Quality Control (QC) test plans and test scripts, as well as supporting and assisting clients in all testing phases through UAT

Championed VOC process for new feature development and priority.

IBM, San Francisco, CA

Sr. Quality Assurance Analyst, (9/2009 - 2/2012) [Consultant]

IBM is one of the multinationals, computer and IT consulting corporation. It facilitates the secure virtual experience and builds the foundation for cloud services. Enterprise customers increasingly demand greater accountability, more agility and better return on IT investments. The project was to implement EPICOR ERP applications to their Web-based Content Management System for easy user access and interaction. Also, it involves the introduction of a better search technology for better customer service and support.

Involved in analyzing the Business requirements and System specifications to understand the ERP Application.

Developed Test cases and Test Scripts based on the requirements and documented Test Cases corresponding to business rules and other operating conditions.

Performed Smoke, GUI, Integration, Functional, Regression, Redundancy, Data Integrity, System Compatibility, installation, and User Acceptance Testing.

Tested Functionality, Navigation, Alignments and Broken links within the firewall and outside the firewall.

Tested the application by connecting to EPICOR web services enabled remote servers located in different places.

Responsible for creating both Positive and Negative Test cases for the EPICOR built on SOAP web service interface.

Performed Batch Testing and also built Recovery Scenarios in order to avoid pop-up windows during the execution of large scripts.

Developed queries in SQL to retrieve data from tables and to test data integrity.

Close interaction with Team members, developers, business analysts and project management.

Xerox, Palo Alto, CA

QA Analyst, (12/2007 - 8/2009) [Consultant]

Xerox is a one of the largest document management company which manufactures and sells a range of color and black-and-white printers, photo copier and related consulting services and supplies. The project was to introduce Epicor CRM application in order to provide better customer service, cost savings, and convenience. This was done through .NET and SOA architecture.

Perform usability, compatibility, functional and regression tests.

Analyze functional specification documents, UI specification documents, Technical specification documents for the applications like EPICOR ERP, CRM, SCM, real-time feedback and instant client support.

Write test plans and test cases based on the Requirements, Design documents, and Wire Frames.

Produce test scenarios and end user test scripts to verify new EPICOR CRM functionalities.

Used SQL queries to extract data from different databases including testing and production for data validation and data analysis. Participated in testing EPICOR CRM software by conducting User Acceptance Testing (UAT).

Led testing team on various projects.

Utilize functional knowledge of applications to provide technical assistance in identifying, evaluating, and resolving basic test problems.

Work with Business to establish and maintain a consistent test methodology and to resolve general questions during the testing process.

Analyze, test, and certify application specific software and performed variety reviews of business requirements and functional specification documents.

State Street Corp, Boston, MA

Quality Assurance Analyst, (8/2005 - 11/2007) [Consultant]

State Street is one of the world's leading providers of financial services to institutional investors. Their broad and integrated range of services span the entire investment spectrum, including research, investment management, trading services and investment servicing. The project involved re-engineering and enhancing the portfolio management system that provides access to comprehensive information for examining and modeling any aspect of a prospective transaction for immediate execution.

Developed numerous Test Cases adhering to the System Requirements Specification documents and Wireframes.

Performed Data Validation Testing, Functionality Testing, Defect retesting and Regression Testing.

Analyzed the defect data and interfaced with different stakeholders of the project in resolving issues, using Bug tracker to document bugs.

Execution of test plans (Smoke, System Integration Testing, Functional and End to End Testing) for all the four applications mentioned above.

Generated test report data for UAT executions.

Created new/modified test scenarios, test cases, Test Metrics and test approach strategies for this project.

Wrote and conducted smoke test on every launch/push.

Leverage SQL skills to validate the backend functionalities.

Coordinated with Business Analysts, DBAs and Development team for any requirement changes or queries.

T E C H N I C A L S K I L L S

Operating Systems

Microsoft Windows (2000/ME/XP/Vista/7), Linux

Languages

C, C++, Assembly Code, JAVA, Unix Scripting, Cold Fusion, PHP

Database and Tools

Oracle 10g/9i/8i, My SQL, TOAD, MS SQL Server, IBM DB2

Web Development Tools

Dreamweaver, Eclipse, RAD 6, WSAD 5, .Net, C#, Drupal

Business Modeling Tools

Microsoft Visio, Rational Rose, MS Office, JIRA

Quality Management

Quick Test Professional 8.0/9.x, LoadRunner 7.x/8.0, Win Runner

9.2, Rational Enterprise Suite, Bugzilla, HP ALM 9.x, Clear Quest 7.1, JIRA

Methodologies

Rational Unified Process, Waterfall, RAD, Prototyping, Agile

(Scrum, Kanban, Scrumban, Xtream Development, TQM) JAD

Other Tools

SharePoint, Lotus Notes, XML Spy, Balsamiq, Team Foundation

Server, Calrizen, Trello, Asana, MS Project, HP ALM, PlanIO, One

Note, One Drive, Oracle Knowledge Management, DocuSign, Clarity PPM, ServiceNow, JIRA, EazyBI,

Multimedia

Adobe Photoshop, Adobe Illustrator

Web Technologies

Web 2.0, AJAX, XML, HTML, CSS, J2EE, XSL, Dream weaver MX,

MS Front Page 98, Java Scripts,

Others

Epicor ERP, CRM, Retail (NSB), SCM, Salesforce, NetSmart,

Cherwell, ServiceNow, InQuira

Healthcare

Trizetto Facets 4.31, 4.51 and other Trizetto Systems. KIPU systems, CareRdius, CareAffiliate, Mckesson (Provider Manger)

CONTACT INFO

Email: adiha5@r.postjobfree.com

Phone: 916-***-****

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