Mental Health Sales
Resume:
WORK EXPERIENCE
Outreach Coordinator
ATAP - Desert Hot Springs, CA
April 2019 to Present
Currently, i am the Regional Director of the Desert, Desert Hot Springs through Calexico. I conduct Outreach Services throughout our Senior Community Centers. Since I have started with the company, I have already implemented several services. Food Distribution every two weeks through a local church, that come to our Centers an Distributes food to our low income Seniors in need.
Free Pet Services, a local nonprofit organization called SNIP is coming out with a Mobile Clinic to preform needed services on our local Senior Residents beloved animals, such as Vaccinations, Spaying, Neutering, Bathing and Nail Clipping In Desert Hot Springs California.
I created a weekly Water aerobics class for all our Seniors.Therapeutic Arts & Crafts, Monthly VIP Resident Awards given out, Monthly VIP Resident Party’s, Field Trips, Potlucks, Monthly Center Guest Speakers, Informational Assistant Programs, Weekly Health Tip Advice,Conduct Weekly Support Groups. Conducts monthly home visits, Upon request individual Support Session May be conducted as well, Plus many other services as needed by our senior community. MICHELLE
LYNN
HERMAN
Senior Outreach Coordinator /Behavioral Therapist
Desert Hot Springs, CA 92240
adih87@r.postjobfree.com
209,345,7215
Highly motivated professional with over 10 years of entrepreneurial, management and medical experience. Capable of creating and maintaining professional and loyal relationships with co-workers, staff and clients. Extensive experience in managing administrative and sales employees as a business owner and marketing and sales professional. Comfortable working independently as a manager and leader and as a collaborative team member. Excellent training, educating, motivating and supporting skills. Competent in applying years of business acumen and experience, exercising decisive judgment to meet and exceed organizational goals.
Demonstrated the ability to complete tasks accurately despite interruptions and competing demands. Analyst with extensive experience in Outreach, Behavorial Therapy. Proficiencies include (ABA) Applied Behavior Analyst, Enrichment Teaching and Individuals with developmental disabilities.
#readytowork
Willing to relocate to: Inland Empire, CA - Michigan Center, MI - Northern California Authorized to work in the US for any employer
Behavioral Therapist
Knighten Services. C.O.R.L LLC - Banning, CA
January 2018 to February 2019
• Referred clients to other programs and community agencies to enhance treatment processes.
• Collaborated closely with treatment team to appropriately coordinate client care services.
• Documented all patient information including service plans, treatment reports and progress notes.
• Efficiently gathered information from families and social services agencies to inform development of treatment plans.
• Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems.
• Conducted psychiatric evaluations and executed medication management for both inpatient and outpatient facilities.
• Quickly responded to crisis situations when severe mental health and behavioral issues arose.
• Consulted with and developed appropriate treatment and rehabilitation plans for dually diagnosed patients.
• Referenced and used various therapy techniques, including psychodynamic, family systems, cognitive behavioral and lifespan integration psychotherapy.
• Developed appropriate policies for the identification of medically-related social and emotional needs of clients.
• Interacted with clinical staff and external resources such as school or community personnel.
• Executed appropriate risk-assessment and mitigation strategies.
• Administered medication to patients presenting serious risk of danger to themselves and others.
• Guided clients in understanding illnesses and treatment plans.
• Organized theme-related courses and events.
• Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
• Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.
• Charted and recorded information in client files.
• Monitored patients prescribed psychotropic medications to assess the medications' effectiveness and side effects.
• Worked with parents and teachers to implement consistent behavior therapy techniques at home and school.
• Served as lead clinician for patients with bipolar, depression, anxiety and personality disorders.
• Autism spectrum
• Developmental delays
• Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.
• Led patients in individual, family, group and marital therapy sessions.
• Tracked client movement on and off the unit by documenting times and destinations of clients.
• Evaluated patients to determine potential need to transfer to specialized inpatient mental health facilities.
• Effectively managed time and caseloads based on 14 consumers at a time.
• Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
• Developed comprehensive treatment plans for patients diagnosed with opioid addiction.
• Organized treatment projects that focused on problem solving skills and creative thinking.
• Evaluated patients for psychiatric services and psychotropic Medication. Business Owner
Nu-2-U Thrift Store - Sonora, CA
September 2011 to February 2019
• Capitalized on $70, 000+ over [ 7 years of business with peak annual revenue generation of $82,000 a year.
• Owned and managed daily operations of an upscale Thrift Store business, including supervising employees and providing onsite training and continuing education to staff.
• Resolved issues quickly through meticulous research and quick decision making.
• Oversaw daily operations of the Thrift Store ] business, including 30 employees across 2 ] locations.
• Devised and implemented standard operating procedures, training program, and office management systems, including inventory management, financial management, and human resource management; actualized processes to successfully fulfill sales via phone, in store, and consignment.
• Managed financial functions such as operations budgeting, accounts payable and accounts receivable, and payroll.
• Developed business and marketing plans and prepared monthly financial reports.
• Provided organizational leadership and established business vision to achieve sales, profit, and revenue goals for consignment fashion, perfume, and accessories store.
• Reconciled daily sales, returns, and financial transaction reports and prepared bank deposits.
• Assessed all aspects of business operations to implement a realistic annual budget.
• Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
• Calculated credit amounts and commission payouts, invoiced merchandise to be sold, and generated credit memos for returned merchandise.
• Leveraged social media, including Facebook, to expand market reach and facilitate sales agent recruitment.
• Created and implemented marketing and advertising strategies for strategic growth and to support company's revenue goals.
• Provided organizational leadership and established business vision to achieve sales, profit and revenue goals for a consignment fashion, perfume and accessories store.
• Mentored newly hired employees to take on responsibilities and tasks with understanding.
• Stayed abreast of all federal regulations to ensure that the organization's processes were fully compliant.
• Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
• Stayed abreast of all federal regulations to ensure that the organization's processes were fully compliant.
• Developed all three business from the ground up and prepared records and operations for a smooth handover to new owners.
• Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
• Managed financial functions such as operations budgeting, accounts payable and accounts receivable, and payroll.
• Interviewed, trained, and supervised up to 17 employees, including 4 supervisors, to achieve sales goals.
• Created and implemented marketing and advertising strategies for strategic growth and to support company's revenue goals.
• Kept up-to-date on all regulatory changes affecting business operations.
• Devised and implemented standard operating procedures, training program, and office management systems, including inventory management, financial management, and human resource management; actualized processes to successfully fulfill sales via phone, in store, and consignment. Business Owner
Copper Thrift Store - Copperopolis, CA
February 2009 to September 2011
• Created and implemented marketing and advertising strategies for strategic growth and to support company's revenue goals.
• Assessed all aspects of business operations to implement a realistic annual budget.
• Calculated credit amounts and commission payouts, invoiced merchandise to be sold, and generated credit memos for returned merchandise.
• Provided organizational leadership and established business vision to achieve sales, profit and revenue goals for a consignment fashion, perfume and accessories store.
• Provided organizational leadership and established business vision to achieve sales, profit, and revenue goals for consignment fashion, perfume, and accessories store.
• Stayed abreast of all federal regulations to ensure that the organization's processes were fully compliant.
• Managed financial functions such as operations budgeting, accounts payable and accounts receivable, and payroll.
• Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
• Developed Copper Thrift business from the ground up and prepared records and operations for a smooth handover to new owners.
• Mentored newly hired employees to take on responsibilities and tasks with understanding.
• Selected and developed a 4 -member staff to execute daily operations.
• Interviewed, trained, and supervised employees, including 4 supervisors, to achieve sales goals. Business Owner
Medical Pro's - Copperopolis, CA
January 2009 to September 2011
• Developed favorable relationships with vendors and contractors, facilitating contract negotiation and the implementation of marketing and sales strategies.
• Stayed abreast of all federal regulations to ensure that the organization's processes were fully compliant.
• Owned and managed daily operations of the Discount Drug Mart plus Pharmacy Services business, including supervising employees and providing onsite training and continuing education to staff.
• Kept up-to-date on all regulatory changes affecting business operations.
• Reconciled daily sales, returns, and financial transaction reports and prepared bank deposits.
• Provided organizational leadership and established business vision to achieve sales, profit and revenue goals for a consignment fashion, perfume and accessories store.
• Developed business and marketing plans and prepared monthly financial reports.
• Resolved issues quickly through meticulous research and quick decision making.
• Maintained records, production, inventory, income, and expenses.
• Actively promoted store offerings through newspaper advertisements, catalogs, and brochures to attract new customers.
• Created and implemented marketing and advertising strategies for strategic growth and to support company's revenue goals.
• Devised and implemented standard operating procedures, training program, and office management systems, including inventory management, financial management, and human resource management; actualized processes to successfully fulfill sales via phone, in store, and consignment.
• Maintained up-to-date knowledge of all statutory requirements and regulations.
• Contracted with a local pharmacy to fill all medications from our patients primary care doctor.
• Insurance billing
Customer Care Representative / Driver
Quest Diagnostics Inc - Palm Springs, CA
January 2004 to December 2007
• Built client rapport, accurately processing repair invoices and claims while troubleshooting financial discrepancies through completion.
• Enhanced customer satisfaction ratings by effectively resolving issues.
• Resolved escalated customer issues quickly to drive client retention.
• Consulted with upset customers to determine best methods to resolve service and billing issues.
• Addressed customer inquiries and resolved complaints.
• Mitigated financial discrepancies, accurately executing computer-generated monetary, costs, reimbursements and concessions data.
• Coordinated logistics and verified equipment shipment and medical specimens Office Staffing Manager
CHAS Home Health Care - Palm Desert, CA
January 2002 to December 2004
• Successfully led key projects which resulted in a successful home healthcare company
• Completed owner paperwork and obtained all necessary information, including possible allergies, potential aggressive behavior, preferred food type and owner contact details.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Attended networking and creative events to identify new talent and artistic works in local community.
• Organized and coded all documents related to due diligence for acquisitions.
• Inputted information from customer calls and onsite service visits into the company's system
• Worked effectively on Medical assessments
• Planned and executed Job / career Fairs
• Provided onsite training.
• Tracked attendance, payroll, and timesheets.
• Completed all company insurance renewals including property, Workers' Compensation, general liability, cargo, aviation and K & R documents.
Medical Courier Stat Driver
Uni-Lab Corp - North Palm Springs, CA
December 2003 to January 2004
Uni-Lab was bought out by Quest Diagnostics Inc.
• Used strong time management skills to coordinate deliveries in timely manner.
• Performed daily pickups of medical specimens from all their PSC labs and transported them to our Stat Lab to preform Tests on the specimen samples.
• Alerted customers regarding weather-related delays to pickup or delivery.
• Maintained accurate documentation for pickups and deliveries and handed in reports after each shift.
• Evaluated operational records and made scheduling adjustments to maximize efficiency.
• Picked up and delivers Stat Medical Specimens within a three hour window. Job Coach
Cole Vocational Services - Banning, CA
January 2001 to January 2003
• Taught workshops on building resumes, completing applications and searching for jobs.
• Maintained comprehensive database and file systems of supporting document, test scores and history information.
• Updated and improved core guidelines, procedures and tracking programs.
• Tested individuals for job aptitudes, personality traits
• Worked with individuals to complete application documents for relevant vocations.
• Completed initial assessments and provided counseling sessions to cover all aspects of client history, situation and skills.
• Collaborated with team members to identify and accomplish agency objectives.
• Referred clients to partner agencies for additional services.
• Explained program offerings and requirements to clients and answered related questions.
• Compiled data, provided analysis and gathered it into extensive reports to distribute to all appropriate personnel.
• Offered direct development assistance to business and institutional clients, including coordinating siting and permit approvals.
• Assessed Residents psychosocial needs in a long-term care atmosphere.
• Maintained a comprehensive database of job listings.
• Evaluated team member performance and offered constructive feedback.
• Educated residents and families about available services and resources.
• Reviewed staff work and gave comprehensive and constructive feedback.
• Facilitated parent support groups that addressed topics such as positive discipline
• Conducted needs assessments
• Led weekly program management meetings.
• Coordinated discharge planning to create smooth transitions into the community.
• Managed a caseload of 4 clients at any given time.
• Wrote an average of 24 comprehensive reports and presentations each month.
• Determined customer eligibility for benefit programs and services.
• Maintained up-to-date and accurate program files and records.
• Met with clients one-on-one to determine necessary services and make appropriate treatment recommendations.
• Entered client data in a centralized database and maintained up-to-date case records for all clients.
• Mentored less experienced case managers and therapists.
• Oversaw volunteer logistics, including schedule, inventory and transportation management.
• Operated computers and portable radios during special programs.
• Kept up-to-date, thorough and accurate case files.
• Ensured that services, including counseling, case management, education and job training, were provided to a diverse client base.
• Managed all clinical and administrative aspects of the agency's mental health services.
• Ensured that services including counseling, case management, education and job training were provided to a diverse client base.
• Referred families to food banks, financial assistance programs, employment and training support and health and immigration services.
PBX Operator
Desert Medical Group - Palm Springs, CA
January 2000 to January 2001
• Developed and updated the business phone directory.
• Provided training and coaching to new PBX operators.
• Answered calls with a friendly and polite approach to ensure excellent customer service.
• Managed corporate phone services for a business with 700 + employees.
• Answered up to 500 + calls per day in a fast-paced environment.
• Organized files, developed spreadsheets, faxed reports and scanned documents.
• Coordinated materials for program needs, including physical files, tracking spreadsheets and update reports.
• Represented office personnel and company brand in regular client correspondence.
• Compiled and uploaded files into records management system.
• Strengthened operational efficiencies and traceability by developing organizational filing systems for records, agendas and reports.
• Answered incoming phone calls and sorted, distributed and sent mail correspondence.
• Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
• Developed more efficient filing systems and customer database protocols.
• Improved office efficiency, managing client correspondence, record tracking and data communications.
• Facilitated day-to-day operations, including staff recruitment, public relations and business development.
• Automated office operations, as well as managed client correspondence, record tracking and data communications.
• Strengthened traceability by developing organization systems for contracts, records, reports and call sheet agendas.
• Maintained up-to-date department organizational chart.
• Received and screened high volume of internal and external communications, including email and mail.
• Returned all emails and calls within 24 hours of receipt.
• Supported office operations, managed client correspondence, ensured record tracking and handled internal communications.
• Pleasantly welcomed visitors, answered phone calls and maintained the reception desk in the most professional manner.
• Designed electronic file systems and maintained electronic and paper files.
• Developed and implemented record management procedures.
• Data entry Medical Charts, verily Health coverages for patients medical appointment. EDUCATION
Nurse assistant in Nursing
Tendercare school of Nursing - Rogers City, MI
1999
Associate in Psychology
Redlands Community College - Redlands, CA
1997
High school or equivalent in General high school
Redlands East Valley High School - Redlands, CA
1995
SKILLS
TRAINING (10+ years)
OPERATIONS (10+ years)
SALES (10+ years)
INVENTORY (10+ years)
FILE (10+ years)
CUSTOMER SERVICE (10+ years)
PBX (3 years)
RECEPTIONIST (10+ years)
RETAIL SALES (10+ years)
THERAPY (10+ years)
AVAYA (Less than 1 year)
BOOKKEEPING (10+ years)
CASH (10+ years)
CASH HANDLING (10+ years)
CHANGE MANAGEMENT (10+ years)
DETAIL-ORIENTED (10+ years)
ENERGETIC (10+ years)
EXCEL (10+ years)
EXCELLENT MULTI-TASKER (10+ years)
INVENTORY CONTROL (10+ years)
INVOICE (10+ years)
LOSS PREVENTION (10+ years)
MAINTENANCE (10+ years)
MERCHANDISING (10+ years)
MICROSOFT OFFICE (10+ years)
MULTI-TASKER (10+ years)
ORGANIZATION SKILLS (10+ years)
POS SYSTEM (10+ years)
PROBLEM SOLVER (10+ years)
PROMOTIONAL (10+ years)
RELATIONSHIP BUILDING (10+ years)
SALES PROFESSIONAL (10+ years)
SELF MOTIVATED (10+ years)
STAFF TRAINING (10+ years)
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STRONG COMMUNICATION SKILLS (10+ years)
TEACHING (10+ years)
TEAM PLAYER (10+ years)
TELECOMMUNICATION (10+ years)
VISUAL MERCHANDISING (10+ years)
SCHEDULING (10+ years)
TIME MANAGEMENT (10+ years)
Public Relation (10+ years)
Public Health (10+ years)
Social Work (10+ years)
Mental Health (8 years)
Lead Generation (10+ years)
Quality Improvement (10+ years)
Outreach Coordinator (5 years)
Senior Resident Service Coordinator (10+ years)
Spanish
Applied Behavior Analysis
Account Reconciliation
Accounting
Leadership Experience
Supervising Experience
English
Multilingual
Workforce Development
Experience with Children
Childcare
Data Collection
Autism Experience
Hospitality Experience
Behavioral Therapy
Addiction Counseling
Crisis Intervention
Individual / Group Counseling
Group Therapy
Computer Literacy
Mechanical Knowledge
Administrative Experience
Clerical Experience
Microsoft Excel
Case Management
Motivational Interviewing
Microsoft Word
Microsoft Outlook
Marketing
Developmental Disabilities Experience
Medication Administration
Word Processing
Program Management
Financial Report Writing
Event Planning
Workers' Compensation
Employee Evaluation
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Conflict Management
Mentoring
Epic
Data Mining
Microsoft Access
Recruiting
Behavioral Health
Office Manager Experience
Management Experience
Research
Fundraising
Crisis Management
Cognitive Behavioral Therapy
Child & Family Counseling
Budgeting
Intake Experience
Mental Health Counseling
Program Development
Human Resources
Home Care
Medical Terminology
Phone Etiquette
Medical Records
Microsoft Word (10+ years)
Powerpoint (10+ years)
Acrobat Professional (10+ years)
Adobe Photoshop
iOS
Keynote (9 years)
Payroll
Bookkeeping
Organizational Skills
Keynote
DocuSign
Sales Experience
HR Sourcing
Microsoft Powerpoint
MDS
Courier
Interviewing
Food Service
Data Entry
Negotiation
QuickBooks
Health coaching
Computer networking
AWARDS
First and only Pet Food Bank opens up in two counties.
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2011
I owned my second business in Copperopolis California with that being said, I saw a grave need to start an immediate Food Bank for Pets..
i was nominated by our amazing community the church and the Elementary school. The newspaper crew interviewed me, we were front page news.. I started the first and only Pet Food Bank in two counties, Calaveras and Tuolumne County.. CERTIFICATIONS AND LICENSES
Business Administration
January 2008 to Present
Phoenix Online University School.
Studied Business Administration
CPR Certification
ASSESSMENTS
Call Center Customer Service — Proficient
April 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Proficient
Reliability — Highly Proficient
April 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient
Basic Computer Skills: PC — Proficient
May 2019
Measures a candidate's ability to perform basic computer operations, navigate a Windows OS, and troubleshoot common computer problems.
Full results: Proficient
Sales Skills: Influence & Negotiation — Highly Proficient May 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: Highly Proficient
Customer Focus & Orientation — Proficient
February 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
Work Style: Reliability — Highly Proficient
January 2020
Tendency to be dependable and come to work.
Full results: Highly Proficient
Early Childhood Development — Expert
August 2020
Knowledge of the development of children ages 0-3 and of ways to foster that development. Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
PUBLICATIONS
First and Only Pet Food Bank in two counties opens their doors today April 2011
Nu-2-U Thrift Store Created Toulumne and Calaveras’s FIRST PET FOOD BANK. - Business Owner (Former Employee) – Sonora, CA – April 11, 2019 Nu-2-U Thrift Store always received the best donations from the community. Very family friendly
and definitely PET FRIENDLY.
There was great fund raisers we participated in, we donated all our Winter Coats to the Local 4th Grade elementary school’s Science Camp Program every year.
Part of their proceeds would be donated to the ASPCA.. Publication by The Union Democrat
ADDITIONAL INFORMATION
Skills
• Bookkeeping
• Relationship building
• Issue resolution
• Active listening skills
• Strong communication skills
• MS Office proficient
• Dependable and reliable
• Plexis POS system operations
• Avaya software customer management systems
• Superior organization skills
• High-end fashion knowledge
• Organized
• Sharp problem solver
• Employee scheduling
• Resolution-oriented
• Cheerful and energetic
• Proficient in MS Office
• Savvy negotiator
• Inventory control procedures
• Detail-oriented
• Effective team player
• Personnel training and development
• Courteous demeanor
• Superior communication skills
• Telecommunication skills
• Employee development
• Invoice processing
• Energetic work attitude
• Loss prevention
• Adaptive team player
• Superb sales professional
• Visual merchandising proficiency
• Strong organizational skills
• Display design
• Staff training and development
• Store planning and design
• Large cash/check deposits expert
• Telephone inquiries specialist
• Flexible schedule
• Time management
• Markdown/promotional procedures
• Customer service expert
• Excellent multi-tasker
• Cash handling accuracy
• Fashion knowledge
• PBX call center software
• ABA Teaching
• IEP
• Safety measures
• Results-oriented
• Positive learning process
• Reports generation and analysis
• Excellent with kids
• Training and development
• Client-focused
• Excellent communication
• Quick learner
• Microsoft Office
• File/records maintenance
• Time management skills
• Change management
• Financial records and processing
• Computer proficient.
• Proficiency in Behavioral Therapy
• Proficiency in Developmental Disabilities
• Excel in autism spectrum disorder
Contact this candidate