Medical Front Office

Jennifer G. Owens

***** ********** ****** ***** *********, FL 33579

630-***-**** adih27@r.postjobfree.com

Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience. I am a solid team player with an outstanding, positive demeanor and proven skills in establishing rapport with clients. I am motivated to maintain customer satisfaction. I am upbeat and energetic and I am adaptable. Skills

Multi-line phone talent Data entry

Recordkeeping strengths Professional telephone demeanor Customer service Payment processing

Front desk operations Clerical support

Computer proficient Credit card processing

MS Office proficiency Medical terminology knowledge WORK HISTORY

PATIENT SERVICE SPECIALIST 9/2019-PRESENT

Select Physical Therapy, Riverview & St Petersburg, FL Greet patients as they enter clinic, register them, collect co-pays/coinsurances, verify insurance, respond to different requests from patients and therapist, handle all incoming calls. I am employed here but looking for a new position because the commute to St. Pete is a little much.

CUSTOMER SERVICE RECEPTIONIST 1/2015-8/2019

Coca Cola Business Services, North America, Tampa, FL Greeted visitors and customers and directed tem to appropriate people, directed incoming calls to internal personnel and departments, assisted in ordering and setting up food for different meetings and assisted in any other task that was assigned. I was impacted by lay offs.

PATIENT SERVICE REPRESENTATIVE 9/12-11/2014

Cadence Health, Dr Stephen Bielski, MD Geneva, IL

Schedule and confirm appointments, collect copay, balance deposits and credit card payments each day, instruct patients on different procedures, prepare patient charts for visit, make sure all documentation is up to date and in order, file and handle medical records. I left this position because my husband and I were relocating to Florida.

SURGERY SCHEDULER 9/2003-5/2013

Surgical Health Associates, Dr Allen Bloom, MD Aurora, IL Coordinated all surgical procedures for 3 general surgeons that practiced at 5 different locations, checked patients in and out, reviewed and made current medical histories for patients, gave instructions to patients for procedures, handled prescriptions, organized medical records and handled different insurance papers, answered phones, took messages and directed them to correct person, responsible for preauthorization of medical procedures. I left this position because my husband had lost his job and I needed to find something that offered benefits and Dr. Bloom was helpful in placing me with a friend.

EDUCATION

INDIANA VOCATIONAL TECHNICAL COLLEGE South Bend, IN Technical Certificate in Medical Assisting 1977

This course taught me the different aspects of working in the doctors office, both front office and back office. I studied anatomy, terminology, business classes and clinical studies.

LAVILLE JR SR HIGH SCHOOL Lakeville, IN

High School diploma 1976

I took business related classed while in high school REFERENCES WILL BE PROVIDED UPON REQUEST