Senior Business Analyst

SENIOR BILINGUAL BUSINESS ANALYST

Engaging, passionate and enthusiastic professional with 8 years of experience in a project environment. Proven research, analytical, conceptual and problem-solving skills to develop strategic solutions. Technical ability to analyze large volumes of data using SQL and Tableau and create reports. Expertly communicates between cross-functional teams to streamline workflow and optimizing efficiency. Demonstrates strategic planning skillset through managed software initiatives, bringing value through unique blend of business, communication and technical skills.

CORE SKILLS & COMPETENCIES

ACH Payment

Data Profiling & Reporting

End user & Training Material

Project Management Activities

Requirements Elicitation & Documentation

Business Cases & Cost Benefit Analysis

Presentation & Facilitation

Collaboration & Negotiation

Data Analysis & Recommendation

Technical Acumen: MS Office 365 SQL MS Project Visio Balsamiq Tableau Confluence MS Teams Python

CAREER SYNOPSIS

Senior Consultant Infosys / Truist Bank Atlanta Georgia June 2020 Oct 2020

Provide process, design and analysis support for developing solutions for interfacing business applications in the ACH Payment team. Drive requirements elicitation process for work efforts of all size and complexity. Work in an indirect leadership capacity to influence collaboration, communication and outcomes of various initiatives. Lead work on all phases of systems analysis up to the enterprise level of the organization's business processes and systems. Provide project and portfolio management for smaller projects and business enhancements. Serve as a key liaison between line of business (LOB) and Application Delivery Services (ADS).

Selected Accomplishments & Projects:

Completed projects for ACH Payment Director and Actimize Fraud Data upload.

Senior Consultant Infosys / Movement Mortgage Charlotte NC Oct 2019 May 2020

Gathered requirements for new Mortgage Loan Origination System, Blue Sage. Performed data analysis using SQL. Worked on issues or software enhancements, raised through JIRA. tickets while following Agile Methodology.

Selected Accomplishments & Projects:

Provided Visio, SQL and Business Analysis best practices training using PowerPoint and Go To Meeting.

Senior Business Analyst, Global Risk Management Scotia Bank Toronto, ON Dec. 2018 Oct 2019

Interviewed sponsors, reviewed documents and gathered requirements for software enhancement or development projects related to IFRS9, assigned by C-level Executives. Created Business Requirement Document (BRD) to capture data, functional and non-functional requirements. Conducted thorough data analysis and presented business cases & cost benefit analyses for approval. Product Owner and subject matter expert for IFRS9 related requirements and liaison between business & IT. Worked with stakeholders to prioritize user stories and collaborated with cross functional teams for the successful completion of sprint goals.

Selected Accomplishments & Projects:

Contributed to project involving the tracking of Purchase Originated Credit Impaired loans (POCI) for newly purchased Chilean bank, BBVA. This project involved the creation of flags to track the performance of a loan through its lifetime.

Led project to improve the current RATS (Rates, Amount, Term, Securities) by reducing the number of attributes to 8 from 24 and adding system generated classification and reports.

Manager, Business Analysis Scotia Bank Toronto, ON Nov. 2017 Nov. 2018

Managed $12B of regulatory IFRS9 credit risk data on Enterprise Repository, profiling 30+ data sources based on dimensions such as interest rate, maturity rate, and days past due. Queried large volume of data using SQL and created reports and dashboards using Tableau. Improved data quality diagnostics, investigated possible data errors and resolved data discrepancies through exceptional cross-functional collaboration and communication with data sources. Created month end reports for senior management and worked with Data Governance team for new metrics and dimensions.

Selected Accomplishments & Projects:

Identified high levels of delinquent loans from a specific source system, which negatively affected the ECL (Expected Credit Loss) and P&L. Communicated and collaborated with Senior Management to find root cause and ultimately fix the issue within 6 months.

Senior Business Analyst Scotia Bank Toronto, ON May 2017 Oct. 2017

Led IFRS9 project for Retail Management Team as scrum master and BA. Generated reports including burn down charts, while formulating documentation for models. Streamlined workflow between cross-functional teams, resolving blockers to expedite process.

Bilingual Business Analyst Dealertrack Technologies Toronto, ON Jun. 2014 May 2017

Collaborated with lenders to elicit, define and document new product requirements and bug fixes for Auto Loan/Lease Portal. Worked closely with technical team to communicate requirements and facilitate solution design. Single point of contact for multiple vendors.

Selected Accomplishments & Projects:

Contributed to large 6+ month, Agile project involving Scotia Bank and GM partnership for the launch of the new Scotia-GM Rewards Visa Card. Prepared end user material and Trained GM dealers across Canada, in both English and French.

Bilingual Business Analyst CPP Toronto, ON May 2013 Jun. 2014

Contributed to various process improvement projects to streamline workflow, contributing to regular business analyst duties and communicating to brokers, and conducting research on competitors to develop optimal solutions for implementation and design.

Bilingual Business Analyst (Internship) Royal Bank of Canada Toronto, ON Nov. 2012 May 2013

Bilingual Business Analyst MCIS Toronto, ON Aug. 2011 Nov. 2012

Bilingual Senior Disability Case Manager RBC Toronto, ON Sep. 2003 Oct 20

AREAS OF EXPERTISE

Requirements Gathering: Analyzes request and conducts supplementary research, scheduling interviews and JAD sessions with key project sponsors to gather requirements. Compiles information into requirements document reviewed prior to project initiation.

Scrum Master Accountabilities: Expertly leads scrums for major projects, conducting daily scrum meetings and analyzing tickets on JIRA and Kanban boards. Explores potential roadblocks and works collaboratively with all team members for resolution.

Analysis & Recommendations Presentation: Develops PowerPoint deck to communicate findings of analysis and proposed recommendations to senior executives for approval.

Technical Requirements Communication: Communicates with It team to refine expectations and ensure awareness of all project requirements, providing guidance through process to mitigate issues.

Cross-Functional Leadership & Workflow Streamlining: Assesses tickets in JIRA and provides vital prioritization recommendations to project owner for optimal task completion efficiency. Resolves any roadblocks encountered by team members by mediating between parties and identifying bottlenecks in information flow to effectively streamline process.

Cost-Benefits Analysis: Assesses benefits of certain initiatives, analyzing dollar values of loans and determining value of investment. Provides recommendations to senior management.

Data Analysis & Management: Assesses data received, adhering to IFRS9 standards. Cleans data from multiple sources and assesses accuracy, conducting cross-functional communication for discrepancy resolution and to resolve any P&L impact resulting from high delinquency. Maps data from client-side system to organization, facilitating amalgamation of new feeds.

Project Management: Develops high-level project plan to promote seamless execution, formulating schedule indicating each phase and deliverables. Assesses validity of project delays and works to collaboratively devise solution to identified roadblocks.

UAT Coordination: Facilitates User Acceptance Testing (UAT) procedures, clarifying requirements. Holds meeting for managed projects prior to testing, discussing testing processes and formulating test cases, while assisting with scripting.

Report Generation: Gathers data and generates reports for information requested by VP, utilizing SQL to write queries in addition to pivot tables. Submits gathered data in comprehensive report for review.

EDUCATION & PROFESSIONAL DEVELOPMENT

The Business Intelligence Analyst Course Udemy In Progress

Certified Product Owner Scrum Alliance 2020

Programming for Everybody (Getting started with Python) Coursera 2019

Certified Scrum Master Scrum Alliance 2017

Financial Modeling & Valuation Training Program Investment Banking Institute Toronto, ON 2016

The Language & Tools of Financial Analysis University of Melbourne 2016

Advanced Business Analysis Course Training link 2014

Master of Business Administration Queens University Kingston, ON 2009

Post-Graduate Diploma: Marketing Chartered Institute of Marketing United Kingdom 1999

Diploma: Management University of Mauritius Mauritius 1998

* Jointly Created Strategic Plan for Accreditation Canada 2008

** Author on White paper on Mortgage Lead Generation using Artificial Intelligence Internal to Infosys 2020

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