Colleen McCann

** ******* ** **** *******, New York 14051

adigvp@r.postjobfree.com 716-***-****

EDUCATION

Paralegal Studies Certificate Expected: May 2021

An ABA-Approved Program

Daemen College, Amherst, NY gpa?

Bachelor of Science in Business Marketing May 2004

Manhattan College, Riverdale, NY – GPA 3.1

LEGAL COURSEWORK

Law for Society, Litigation, Criminal Law and Procedure, and Computers in the Law office Law Office Technology

LEGAL SKILLS (can you move in the bullets? I think it would look better)

Briefed appellate decisions, drafted motions and complaints, drafted legal correspondence, drafted memorandums do you mean memos of law? Legal memos?

Briefed appellate decisions. Drafted motions, complaints, and answers. Drafted legal correspondence.

Oral communication, written communication,(this is kind of vague to put under legal skills in my opinion legal research, Kknowledge of the legal procedure, legal research, strong data entry, and proofreading skills, attention to detail.

Proficient in Microsoft Word, PowerPoint, and Outlook software programs

PROFESSIONAL EXPERIENCE

Ivoclar Vivadent – Amherst, NY October 2009 - August 2020

Customer Service Representative

Communicated with a diverse population, in a busy environment, to process orders, handle complaints, and provide service requests

Supported Sales Managers by drafting quotations and daily pricing spreadsheets

Researched products to gain knowledge to answer customer inquiries, identify customer need, and provide informational support materials to assist the customer

Accurately monitored and categorized the department inbox, making sure each inquiry was answered promptly

Communicated with a diverse population, in a busy environment, to process orders, handle complaints, and provide service requests

Processed customer requests and orders utilizing computer systems including Enterprise Resource Planning (ERP) and Salesforce.com

ABC Amega – Buffalo, NY April 2007 - August 2009

Territory Sales Manager

Devised effective territory sales and marketing strategies that resulted in a 20 percent increase

Traveled to meet with customers to addressed concerns and provided solutions; Participated in trade shows around the country to cultivate customer relationships

Provided multiple oral presentations on products and services to prospective customers

GEICO – Amherst, NY June 2004 - April 2007

Licensed Insurance Sales Agent

Applied active listening skills to address customer’s needs and provide a personalized insurance policy

Persuasively utilized sales competencies to educate customers on the benefits related to policies

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