Agile Coach, Leadership Coach, Executive Coach

Kiran Katawa E-Mail: *****.******@*****.***

P-***, Sector 10, 7th Main, LIC Colony, Mobile: +91-951******* Jeevan Bheema Nagar, HAL-3rd Stage, Bangalore-75

OBJECTIVE:

To pursue a challenging and motivating career in coaching, mentoring and/or customer interactions that utilizes and strengthens my skills in coaching, organizational development and communication. EXPERIENCE SUMMARY: (2002 – till date, 18 Years)

Tata Consultancy Services, Aug 2011 – till date. Agile Coach, Jan 2018 – till date

Scrum Master and Agile Coach, Jan 2015 – Dec 2017

Project Manager, Nov 2014 – Dec 2015

Technical Implementation Manager, Oct 2013 – Nov 2014 Business Analyst, Aug 2011 – Sep 2013

Nokia India Pvt Ltd, June 2006 – July 2011

Scrum Master, Sept 2009 – July 2011

Test Lead and Analyst, Aug 2007 – Sept 2009

Senior Software Engineer and Analyst, June 2006 – Aug 2007

Huawei Technologies Ltd, Software Engineer, Dec 2004 - May 2006

Infosys Technologies Ltd, Software Engineer, Jun 2002 - Dec 2004 ROLES & RESPONSIBILITIES:

AGILE COACH and MENTORING:

Transformed the teams to Agile way of working at project level and program level.

Assessed the Agile fluency of teams and provided a roadmap for improvement.

Implemented techniques aligned to TDD, CI, CT, CD, Paired Programming & Automated Testing.

Provided 1-to-1 coaching to Product Owners related to writing quality user stories, defining acceptance criteria, UAT, sprint planning, and release planning.

Provided one on one coaching to Scrum Masters on how to measure velocity, develop story points, and drive continuous improvement of team performance

Defined the roles and team member’s goals in terms of Agile methodologies

Brought self-organizing mindset and moving away from hierarchical mindset by intervening in the Scrum meetings, bringing time disciplines, DoD/DoR implementations, BDD, TDD, Pair programming, using Organizational and Group Dynamics.

Mentored the team on DevOps, Agile and in Scrum, DSDM and Kanban frameworks.

Represented TCS’s Agile’s journey to Europe and SA’s client’s CTO and management team.

Conducted Agile trainings, US writing workshop, Lean Coffee events, Agile community practice activities.

Recognized as ‘Contextual Master’ for Agile implementation for a larger UK Bank in TCS.

Flexible in wearing my hats as a Trainer, Mentor, Consultant and Coach.

Develop Agile training materials and process guidelines. LEADERSHIP and MANGEMENT:

Have been PM and Technical Implementation Manager.

Handled small and large-scale projects, including developmental, migration, transition and customization projects. Lead both permanent and external contractor employees.

Strong pre-sales support to sales team and factory for delivery of customized software.

Have worked with clients from US, UK, Finland, South Africa, Germany, China, Australia and Japan. BUSINESS ANALYSIS, TESTING AND DEVELOPMENT:

Experienced with account mining activities for creation of new business proposals.

Performed requirements gathering, technical clarifications and product demos.

TDD and shift left testing and created regression, SIT and unit test cases.

Defined quality gates for the product release.

Designed and coding of modules as per the company’s coding standards. EDUCATION & Certifications:

B.E (Computer Science & Engineering) from SJCE, Mysore University (1997-2001)

Executive Program in Business Management from IIM-Calcutta (2010-2011)

Professional Scrum Master (PSM-1) (2019)

Certified Scrum Master (CSM) (2018)

Certified Prince 2 Practitioner (2016)

ACC (Associate Certified Coach) from ICF (International Coach Federation) (2020)

Diploma in Transactional Analysis in OD from SAATA (2020) TECHNICAL, LEADERSHIP & INTERFACING SKILLS:

Languages : C, .Net, Java, XML

Agile tools : IBM-Jazz, Eclipse, Jira/Confluence, Devplus(TCS Internal) SDLC used : Waterfall, RUP, Agile (Kanban, Scrum, DSDM) Domains : Banking, Financial Services, Telecom, Intelligent Networks (IN), Mobile and Web Apps. KEY PROJECT DETAILS:

Tata Consultancy Services

BaNCS, FS (Financial Systems)

Duration / Role: 3 Years / Agile Coach

Clients: LBG, Euroclear, SBSA, Wealth Management(internal), OMI (Old Mutual International) Domain : Banking, Insurance, Wealth Management

Project Overview and Contributions:

The various clients move to TCS BaNCS product, which is customized to fulfill client’s needs.

• Conducted walkthroughs on TCS Agile journey to clients.

• Created Agile transformation plan, conducted interviews with clients to understand their pain points and creating a mapping across various Agile’s way of working on solving those.

• Conducted US writing workshops (User Story Mapping) and “Living Agile” trainings.

• Mentored teams in all the Scrum meetings, artefacts and generating Agile metrics.

• Implementing DevOps mainly thru CI, CD and CT.

• Achieving the team’s maturity to Standard, as per TCS guidelines and maintaining it consistently.

• Generating the measurable metrics, reports, creating the information radiators.

CDD (Client Due Diligence)

Duration / Role: 2 Years / Scrum Master and Agile Coach Client: Lloyds Banking Group

Domain : Banking and Pega

Project Overview and Contributions:

The objective is to perform client's due diligence according to the banking norms for individuals and organizations. It covered KYC, KYB, PEPs (Politically Exposed Persons), criminal checks and so-on.

• Trained PO, BA and the team on the scrum processes.

• Implemented all the Scrum rituals and producing all the artefacts, including DoD and DoRs.

• Moved the testing to left and implementing pair programming practices.

• Worked closely with PO & BA team to split the epics to US and tasks.

• Resolved the blockers faced by the Scrum team members raised in Daily Scrum and Retro meetings.

Technical Implementation Manager

Duration / Role: 1 Year / Technical Implementation Manager. Client: Lloyds Banking Group

Domain : Banking and Pega

Project Overview and Contributions:

The 20+ applications in the Enterprise Systems go through 7 environments – Dev, ST, SIT, UAT, NFT, PRT, OAT before getting into Live environment. PRT, OAT and Live implementations are handled in multiple groups of applications going together by TIM. In PRT, back-out are performed and tested; In OAT, a rehearsal of the steps is done by the same resources who perform the Live implementation.

• Prepared the study material, setup of the guidelines and communication process.

• Creating the PRT, OAT and Live SoEs and walking through the same with the team members.

• Conducted PRT, OAT and Live implementations and back-outs, where required.

• Raised the CRs, presented to CAB (Change Approval Board) for approval for implementation.

• Synching with Release management team for identifying which changes to take.

Global i-Portal Takeover and Enhancement

Duration / Role: 2 Years / Lead Business Analyst

Client: PwC US

Domain : Internal Firm Services (IT)

Project Overview and Contributions:

Global I-Portal is an internal website for referring to rules and regulations of the government of U.S., for performing business across the world. The project was to re-factor and enhanced with new features.

• Created SoU, SoW, SRS an UCs and getting the approval cost and schedule estimations.

• Managed scope, risks and change requests and creating mitigation plan for the risks.

• Prioritized the requirements based on customer requests, budget and schedule constraints.

• Identified and documented changes impacting the project and brought them to the attention of the Project Sponsor for resolution, within agreed schedule, budget and quality parameters.

• Managing business take over and KT to the team from the 3rd party vendor. Nokia India Pvt Ltd

N97 customization

Duration / Role: 1 Years / Product Owner

Client:

• RoW (Rest of the World) except US

• Key user for APAC for Carbide.v and Carbide.UI

Domains : Mobile and Desktop

Project Overview and Contributions:

N97 is an existing product. Customization requests arrived from various operators after a new core software release. The requests can be - to update the core software and/or customization features. According to the customization guidelines, these customization requests are either approved or returned.

• Prioritized the customization requests and following up with other teams till delivery

• Interacted with customers, build-test and release team for clarification of requirements

• Approved or rejected the customization request proposals

• Handled of previous release errors, delivery stop errors, support center errors and internal errors

Carbide.ui Theme Edition & Variant Edition

Duration / Roles: 4 Years / Test Lead, Business Analyst and Scrum Master Client: Vodafone, T-Mobile Themes team

Technologies : Java, Eclipse plugins, CQ, QC, Agile model Project Overview and Contributions:

Carbide.ui is a desktop tool which is used by mobile vendors and operators to create themes for mobiles. Tool is continuously updated to support latest releases of S60 & Series 40 platform. Also, new features are added to increase the ease of use & support 3rd party skinning. Played roles of Scrum Master, Business Analyst and Test Lead during different years.

• Implemented all the Scrum rituals and producing all the artefacts, including DoD and DoRs

• Moved the testing to left and implemented pair programming practices

• Worked closely with PO & BA team to split the epics to US and tasks

• Resolved the blockers faced by the Scrum team members raised in Daily Scrum and Retro meetings

• Performed product demos in Bonn, Germany with T-Mobile and in London, England with Vodafone

• Multiple releases for 4 different platform (S60 & Series40) updates Huawei Technologies Ltd

FPH, TeleVoting, Callback service

Duration / Role: 1.5 Years / Developer

Clients: MTNL, Argentina Telecom

Technologies: C, SCE, UNIX, Informix. Used INAP protocol, Waterfall model Project Overview and Contributions:

FPH is Free Phone Service, an Intelligent Network service. The following new features were added:

• Routing of call depending on calling party area, SSP, Type of Day (Holiday, Week end, Week day…).

• Call queuing, Split charging (splitting call charge to calling and called party).

• Billing with call type (local, national or international), call failure reason (Busy, No answer, Routing failure) TeleVoting has single and multi-choice voting, prizing, routing and charging CallBack Service is the service in which a call is made back to the calling party of the IN, call is then connected to a destination number, given by the calling party. Created and implemented design, confirming its quality as an independent component and in simulated real time environment thorough integration testing

Infosys Technologies Ltd

Telstra GUI reverse-engineering

Duration / Role: 11 Months / Developer

Client: Telstra, Australia

Technologies: VB.Net, C#.Net, JavaScript, Visio

Project Overview and Contributions:

The existing VB application is moved to MVC to improve the performance and to add new features. Designing of framework classes and reviewing the existing design

Key Performance Indicators chart

Duration / Role: 16 Months / Developer

Client: Mitsubishi Motors Corp, Japan

Technologies: Java, JAXP, XML, UNIX, IBM web sphere, JavaServlets 2.3, J2EE & MS-SQL server Project Overview and Contributions:

This is a front-end application. MMC has huge amount of raw data from different departments (like finance, sales, industry performance, profit, loss, employee strength…etc.). This is extracted and displayed in the form of charts. The raw data is input to the DB with predefined formatted excel sheets. Requirements gathering, High level & detailed designing and coding using JAXP APIs. I also performed PoC

(Proof of Concept) for JExcel usage.

PERSONAL DETAILS:

Marital Status : Married

Passport No : J2393995

DoB : 01-Jan-1980

ADDITIONAL: Writing articles on behavior, life and executive coaching, Palm reading and studying Transactional Analysis (Organization).

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