L U C K Y B A L I

DEPUTY MANAGER

Mobile:- +919*********

Email :- adigtc@r.postjobfree.com

https://www.facebook.com/lucky.bali

https://www.linkedin.com/in/lucky-bali/

S U M M A R Y

To become a successful and established professional and to work in a challenging,dynamic environment anywhere in this innovative and competitive world i.e. in India as well as Abroad. Also, to grow along with the development of the organization & to continue my best level for this development.

S K I L L S

Quick Learner

Advanced

Client Relationship

Advanced

Front Office

Advanced

Operations Management

Advanced

MS Office

Intermediate

Customer Service Leadership Customer Relationship

Advanced Advanced Advanced.

E X P E R I E N C E

DEPUTY MANAGER - Operations - Austria, Germany, Finland & Croatia

`VFS Global Services PVT LTD, Delhi

Jan 2019 – July 2020

Drive organic growth through optimizing VAS.

Interacting with accounts team for remittance on weekly basis. Validating OT, Incentives and follow up with HR Spocs. Coordinating & visiting with various Embassy for visa application related to short and long term cases. Travel international destination related towards work, projects, training staff. Ensure to have proper control on manual used &unused bill books and proper handover & takeover procedure are followed. Preparing fee list, vas report, refund tracker, allocation of seat, monitoring bio- metrics. Preparing team roster for Day shift & Prime time.

Maintaining high grooming standard throughout the shift. Doing surprise check to avoid any irregularities.

Managing team with motivational as well as functional training,sales idea and retention of a team member. Lead Relationship Management for all client missions. Laise with mission to ensure meeting all compliance requirements. Assist all functional teams in implementation of policies and procedures.

Drive and ensure a very high degree of integrity is maintained at all times. Maintain high level of team productivity by keeping them engaged and guiding them in improving their performance. Coordinating with CC Team to get interview schedule for respective Embassy. ASST.MANAGER (DELHI AIRPORT T-3) – (CONTRACTUAL)

Centrum Direct Limited (EBIX CASH), Delhi

Mar 2018 - Dec 2018

Develop Encashment and sales at the counter and qualitative group targets are achieved in the month. Ensure to have proper control on manual used &unused bill books and proper handover & takeover procedure are followed. Keep an eye on value movement register is updated & crossed check regularly. Any discrepancies brought to notice of line manager.

Preparing team roster for Day shift & Night shift. Maintaining high grooming standard throughout the shift. Ensuring sufficient stock is available in all the counters (Arrival,OG2, Departure & SHA) as well RBI/AML guidelines are followed and monitored.

Doing surprise check to avoid any irregularities.

Managing team with motivational as well as functional training, sales idea and retention of a team member. Proper allocation staff on daily basis at given counter. Ensuring high level of productivity discipline and extend support to cashier with problem resolution.

Courteous, polite and greeting passenger,always attentive well presentable while handling client and assisting them whenever required.

Ensuring error free operations across all the counter. Conducting team meeting with senior’s for operational issues, compliance and scale up business. CUSTOMER SERVICE OFFICER

Fitness First India PVT LTD, Delhi

Feb 2015 - Jul 2017

Providing information to guest &clients about the product & service, dealing with complaints & providing quick resolutions. Managing and assisting client visit, guiding them about the product & services, collecting feedback's from both new and old members, keeping track record of it.

MIS preparation data entry, letter drafting, emails, MS office,feeding data,summarizing & analyzing the same. Coordination with client/vendors & other department ensures the upkeep of the facility & the company products. SALES EXECUTIVE

L'Opera French Bakery Pvt Ltd, Delhi

Jul 2012 - Feb 2015

Ensuring to the customer that the product is hygiene and fresh. Gaining a clear understanding of customers' businesses and requirements; Visual presentation of the store and ensuring clear cut communication through signage. Checking the quantities of goods on display and in stock; Recording sales and order information and sending copies to the sales office, or entering figures into a computer system; handling customer complaints and maintaining feedback forms. In the absence of Store Manager taking care of store. Maintaining staff attendance, stock in and out register in proper way. Doing replenishment on daily basis.

Organizing various events.

A W A R D S & H O N O R S

May'2019 - Appreciation mail from Ministry Of Defence India for assisting them relating Austria Visa in terms of group Appointments, Documentation, BMA & Customer Services

May'2016 - Been Awarded as TOP Customer Service Officer pan India at Fitness First India. E D U C A T I O N

BACHELOR OF SCIENCE IN HOSPITALITY AND CATERING MANAGEMENT Sikkim Manipal University. New Delhi

SENIOR SECONDARY

NIOS, New Delhi

SECONDARY

NIOS, New Delhi

Aug 2009 - Oct 2013

Mar 2007 - Apr 2008

Mar 2005 - Mar 2006

H O B B I E S

Travelling Cooking Socializing

REFERENCES

1. Name – Brigadier Yogesh Chaudhary.

Indian Army, Ministry of Defence .Govt of India.

Contact Details – Available on Request.

2. Name – Pradeep Puri.

Manager – HDFC BANK

Contact Details – Available on Request.

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