Front Office Receptionist
Resume:
NOBUHLE MQADI
M** Nongqawuse Road
Umlazi l, ****
adigix@r.postjobfree.com
Skills
Punctual, Innovative, Energetic and Enthusiastic
Experience
JUNE 2019 - MARCH 2020
The View Boutique Hotel and Spa, Doonside - Receptionist/Night Auditor
●Managing Guests reservations Check-in and check-out guests using Hotelier.
●Post room charges and taxes to guests account.
●Verify that all transactions performed at the front desk are supported by evidence and they have been correctly posted and allocated to PMS system.
●Verify that all charges posted from the POS and Spa software had reached the correct guest folio.
●Perform night balancing of in-room video and long-distance telephone service.
●Checks figures, postings and documents for accuracy. Record, store, access and analyze computerized financial information.
●Check to ensure that all charges are assigned to the correct department.
MAY 2018 - MAY 2019
Ekhaya Boutique Hotel, Westville - Receptionist
●Making reservations for venue hire and conferencing and co-ordinate the events.
●Preparing notices, memorandums, reports, and organizing meetings and taking minutes.
●Managing guests’ reservations check-in and check-out guests using Semper.
●Preparing clients quotations on spreed sheet.
●Liaising with other agencies, organizations and groups.
●Check stock to determine inventory level and supervise stock taking procedure and capturing it on spreedsheet.
●Perform secretarial duties to the manager.
●Preparing quotations and requisitions for hotel orders.
APRIL 2015 - JUNE 2016
Ezemvelo KZN Wildlife, Cape Vidal Resort - Internship From 01 April 2015 to 31 October 2015, Receptionist (Intern)
●Attend to Telephone queries and provide information about the resort.
●Controlling & Managing of Mails from the guest’s requests, complaints and complements.
●Managing Guests reservations Check-in and check-out guests using Apex (Property Management System).
From 01 November 2015 to 28 February 2016, Financial Controller Assistant (Intern)
●Maintain revenue daily from all revenue centers against the Apex and capturing it on a daily revenue spreadsheet.
●Preparing Month Ends Reports i.e. Front office Department Audit Report, Front Office Revenue Report, Front Office Ledger Report and Value Report.
●Monitoring and follow up on all Debtors in the Resort.
●Daily cash ups from all revenue generating departments, Reception, Curio Shop and Fuel Station.
●Management of the Resorts asset register.
●Preparing quotations and requisitions for orders.
●Act as the resort Financial Controller when on leave.
●Generate order, receive goods and pay supplies for camp purchases and services on SAP portal.
●Assist in Establishing resorts controls for assets and protocols with the Financial Controller.
●Prepare month end report for the resort revenue performance.
From 01 March 2016 to 30 June 2016, Curio Shop Attendant (Intern)
●Capture stock, ensure shelves are stocked, prepare orders, cashier, prepare cash up, prepare reductions, and voids, assist when good are delivered and do quotations, assist with stock take procedure.
Education
●February 2012 - November 2013
Berea Technical College, Durban - Certificate N5 Tourism
●January 2010 - November 2011,
Durban Coastal KZN College, Durban - National Certificate L2, Travel and Tourism
●January 2005 - December 2009,
Ogwini High School, Umlazi - Matric
Reference
Mr. Andre Van Der Bank
General Manager
Mrs. Deli Ntombela
Managing Director
Mr. Bruce Mbonambi
Hospitality Manager
035 590 901
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