** *****’ experience in different industries focusing on business development and projects/programs delivery in Iraq.

Skills and Competencies:

Executive Leadership Competencies

Sales, Marketing, and Business Development Business/Financial Planning Due Diligence and Negotiations Strategic Planning Risk Analysis Competition Analysis P&L Management Customer Relationships Internal Change Management Organization Management

Business Operations Competencies

Pre-Sales and Bidding Pricing Products and Services Delivery Professional Services Sales Rollout Support Services Managed Services Project Management Contract Management Project Budgeting and P&L Pre-Sales and Bidding Pricing Procurement Inventory Management QM, QA, and QC Client and Team Training Recruitment Team Building Presentation Project Accounting

Career Experience / Job History:

2014 - Present

FranklinCovey Middle East

Account Manager/Country Manager

Organizational development consultant responsible for working closely with the team to ensure a positive customer experience & maximization of revenue. In charge of increasing & maintaining customer satisfaction & ensuring that the individual needs of the customer are met.

Build strategies for key accounts

Market research and build business strategy for Iraq market.

Building up a sales pipeline of business opportunities that will ensure sales targets are met

Identify and prospect the clients.

Meeting and build relationships with clients.

Compiling and delivering winning sales presentations, proposals, and solutions according to the clients’ requirements.

Manage the bidding and the negotiation with the clients.

Events and campaigns management.

Planning and managing P&L and Cash flow

2012- 2014

Huawei Technologies Co. Ltd.

Delivery Management Department Director

Contract Delivery (Revenue) exceeded Hundreds of Million Dollars; Cash Collection exceeded Hundreds of Million Dollars; Managing Organization exceeded 35 Project Managers, Contract Managers, and Key Account Fulfillment Responsible.

Project Director of 3G, 2G Swap, and MW Modernization Projects of main operators.

Responsible for End-to-End Delivery (PMO Department) of all the projects (OSP, Full Turnkey, Rollout, Customer Support, Managed Services, Network Performance Improvement, Network Planning, In-Building Solutions, Learning Services, and Enterprise Solutions).

Responsible for managing team of contract managers and all contract management activities including contract terms negotiations, administration, fulfillment, and change negotiation (CSO Department).

Responsible for building the service delivery strategy of Key Accounts including (FR Department) customer relationship, strategy, resources, process… etc.

Responsible for all Delivery KPI (Revenue, Cash Collection, Unbilled AR, Cost, Inventory, Customer Satisfaction, Profit Rate … etc).

Responsible for building office annual budget (Revenue, Cost, HR, Inventory, Profit Rate … etc).

Responsible for Building the PMO/CSO/FRs organization.

Responsible for the supply chain and logistic from manufactory to the site for all contracts beside the Inventory management in warehouse and site.

Responsible for the procurement/outsource including output procurement SOW, negotiation, supplier selection, and vendor management for all contracts.

Responsible for the planning for the resources required for the delivery of all contracts.

Responsible for building and cultivation of the resources (Internal and External) required for the delivery of all contracts.

2011-2012

Huawei Technologies Co. Ltd.

PMO Director

Contract Delivery (Revenue) exceeded Hundreds of Million Dollars; Managing Organization exceeded 20 Project Managers.

Responsible for End-to-End Delivery of all the Projects (OSP, Full Turnkey, Rollout, Customer Support, Managed Services, Network Performance Improvement, Network Planning, In-Building Solutions, Learning Services, and Enterprise Solutions).

Responsible for all Delivery KPI (Revenue, Cost, Inventory, Customer Satisfaction, Profit Rate … etc).

Responsible for Building the PMO organization.

Inventory management in warehouse and site.

Responsible for the procurement/outsource including output procurement SOW, negotiation, supplier selection, and vendor management for all contracts.

Responsible for the planning for the resources required for the delivery of all contracts.

Responsible for building and cultivation of the resources (Internal and External) required for the delivery of all contracts.

2010-2011

Huawei Technologies Co. Ltd.

Delivery and Service Deputy Director

Contract Delivery (Revenue) exceeded Hundreds of Million Dollars per year; Professional Service Sales exceeded Tens of Million Dollars per year; Managing Organization exceeded 300 employees.

Responsible for End-to-End Delivery of all the Projects (OSP, Full Turnkey, Rollout, Customer Support, Managed Services, Network Performance Improvement, Network Planning, In-Building Solutions, Learning Services, and Enterprise Solutions).

Responsible for End-to-End Professional Service Sales (Full Turnkey, Customer Support, Managed Service, Network Performance Improvement, Network Planning, In-Building Solutions, Learning Services, and Enterprise Solutions).

Responsible for Building the Delivery and Service organization.

Responsible for all Delivery and Service Sales KPI (Revenue, Sales, Cost, Inventory, Customer Satisfaction, Profit Rate … etc).

Responsible for all Contracts Cash Collecting and Invoices.

Responsible for all Contracts Supply Chain and Logistics.

Responsible for all Outsourcing, Suppliers, and External Resources.

Responsible for Customer Relationship.

Responsible for Delivery and Service Sales yearly Business Plan and Strategy.

Attending many Key Projects in Middle East Region.

2008-2010

Huawei Technologies Co. Ltd.

Software Service Manager

Contract Delivery (Revenue) exceeded Tens of Million Dollars per year; Professional Service Sales exceeded Tens of Million Dollars per year; Managing Department exceeded 25 employees. Focusing on VAS and Charging Systems (Intelligent Network, Billing, Open Charging System, Convergence Billing System)

Responsible for End-to-End Delivery of all Software Service Projects.

Responsible for End-to-End Software Professional Service Sales.

Responsible for all Delivery and Service Sales Software KPI

Responsible for Customer Relationship.

2005-2008

Huawei Technologies Co. Ltd.

Application and Software Team Leader

Focusing on VAS and Charging Systems (Intelligent Network, Billing, Open Charging System, Convergence Billing System)

Supervising and Attending the Delivery of all A&S Projects: Install and maintain Asiacell IN/VAS/Billing systems in all areas, IN/VAS/Billing systems for all CDMA operators (Kalimat, Itisaluna, Nakheel, Midyatelcom, and Newroztelecom), and IN systems for ITPC.

Supervising and Attending the Professional Service Sales of A&S.

Control and Monitor the A&S Department KPI

Responsible for Customer Relationship.

2000-2005

Diwan Co. and Others

Software Developer

Developing software applications using different languages, tools, and operating systems.

Certifications

CSE® - Certified Sales Executive (November 2015)

PMP® - Project Management Professional (December 2013)

AWS – Solutions Architect ® - Amazon Web Services (December 2017)

Successful Negotiation - University of Michigan (December 2015)

Accounting for Business Decision Making – University of Illinois (June 2020)

Understanding Financial Statements – University of Illinois (June 2020)

Key Account Management – Linkedin (February 2019)

Accounting Fundamentals - Corporate Finance Institute® (CFI) (May 2020)

Reading Financial Statements - Corporate Finance Institute® (CFI) (May 2020)

Certified HR Strategy Leader – Informa (November 2019)

Professional in HR Management – Informa (November 2019 – Present)

Achievements:

Large Award for closing big deals in 2019 from FranklinCovey

Gold Medal Award for my technical contributions in 2005 from Huawei Technologies Co. Ltd.

Annual Award for my technical articles in 2005 from Huawei Technologies Co. Ltd.

First Praise for my technical contributions in 2006 from Huawei Technologies Co. Ltd.

Praise Notice in 2006 from Huawei Iraq Representative Office.

Outstanding Performance Award as a best Technological Model in 2006 from Huawei Technologies Co. Ltd.

Outstanding Performance Award as a best Technical Contributions in 2006 from Huawei Technologies Co. Ltd.

Praise Notice in 2007 from Huawei Iraq Representative Office.

Gold Medal Award as Best Skilled Staff in 2007 from Huawei Iraq Representative Office.

Appreciation Letter for 3 years service in 2008 from Huawei Iraq Representative Office.

Personal Gold medal in 2008 from Huawei President (Mr. Ren ZhengFei).

Efficiencies Contribution Award in 2009 from Huawei Technologies Co. Ltd.

First Prize Encouragement Award in 2010 for Best Sale Revenue contribution in First Quarter from Huawei Technologies Co. Ltd.

First Prize Encouragement Award in 2010 for Best Sale Revenue contribution in Second Quarter from Huawei Technologies Co. Ltd.

IFS Deployment Super Star Award in 2011 from Huawei Iraq Representative Office.

Best Account Team Award for Qtel group in 2012 from Huawei Technologies Co. Ltd.

First Prize Encouragement Award in 2012 for Best Sale Revenue contribution from Huawei Technologies Co. Ltd.

Training:

Business Development Training:

Helping Clients Succeed – Closing the Sale (2015) Helping Clients Succeed – Qualifying Opportunities (2014) Helping Clients Succeed – Filling Your Pipeline (2014) Building Business Case (2014) Creating Interest (2014) Face to Face Sales Calls (2014) Sales Operations (2014) Manage Lead and Manage opportunities Training (2011, 2012) Professional Services Sales Training (2010, 2011) Professional Service Portfolio (2010, 2011, 2012) Solutions and Brand (2009) Who Killed the Contract? (2009) the suitable BIDDING flow of Software and Service item (2009)

Business Training:

P&L Training and Practice (2011, 2012) Internal Control Training (2012) Competition Analysis (2010) Business KPI (2009) Delivery & Service Business (2009) Learning Service Business Unit Operation (2009) Negotiation Skills Training (2009) Skills of Service Communication (2009) Strategies and Breakdown of Key Targets (2009)

Project Management Training:

PMP Preparation (2013) Huawei PMP process (2011, 2012) Program Management (2007, 2008, 2009, 2010, 2011, 2012) Project Budgeting trainings (2011, 2012) Project Integrated planning (2011, 2012) Project Quality management training (2011, 2012) Practical Project Management (2009) Project Progress Reporting (2006)

Contract Management Training:

Contract Management Guideline and Practice (2012) Contract Quality Improvement (2009)

CRM Training:

Customer Relationship Management (2009, 2010, 2011, 2012)

Finance Training:

Finance and Accounting training (2009, 2010, 2011, 2012) Customer Financing and Collection (2009)

Education:

Bachelor of Science in Computer Engineering – Baghdad University, Iraq, Baghdad, 1996-2000.

Languages:

English and Arabic

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