Customer Relationship Manager
Resume:
CURRICULUM VITAE OF
VICKY
CLAASSEN
PROFILE
With many years of experience in
Customer Service and Relationship
building, I see myself as an expert in
the field. I am a very creative thinker,
dedicated and excellent with
problem solving. I am an energetic
person with very strong leadership skills
and a passion for learning and for
people. Being a perfectionist means
that attention to detail is very
important to me. I strive to be the best
version of myself and will be a great
attribute to any Company.
CONTACT
PHONE:
EMAIL:
adiget@r.postjobfree.com
NATIONALITY
South African
ID NUMBER / DATE OF BIRTH
ADDRESS
77 George road,
Mantevrede,
VANDERBIJLPARK,
1911
AGE
47
MARITAL STATUS
Married
EDUCATION
DRIEHOEK HOËRSKOOL : 1987 - 1991
Highest grade passed: Grade 12
Subjects: Afrikaans, English, Business Studies, Economics, Home Economics, Typing
Courses: Walk-in Customer Service
Advanced Photoshop
Contact Center Operations
Commercial Development
Various Ant-Bribery training
WORK EXPERIENCE
RIVERSIDE SUN HOTEL
1993 - 1995
Position: Receptionist
Duties:
Administration, checking guests in, Cashing up large sums of money, answering phone.
Reason for leaving: Resigned to be a stay at home mother. MARDO PHOTO’S VANDERBIJLPARK
1997 – 2004
Position: Sales assistant. Promoted to head of staff in 2000 Duties:
Assisting walk-in clients. Managing staff. Supervision, Studio photography.
Reason for leaving:
New position offer at the same Company, but a different Branch. MARDO PHOTO’S SASOLBURG
2004 – 2008
Position: Photography Sales Manager
Duties:
Managing school photography photo shoots. Managing the whole department. Managing the Company’s busy diary.
Reason for leaving: My husband needed assistance in his Company. ADVANCED PRECISION ENGINEERING
2008 – 2010
Position: Secretary and Personal Assistant
Duties:
All administration and PA duties, from invoicing to problem solving Reason for leaving: Company closed down.
ARAMEX SOUTH AFRICA
2010 – 2015
Position: Credit Controller and Customer Service Manager Duties:
Insuring customers pay on time – DSO target average of 35 Capturing payments from bank statements and allocating them to the correct accounts
Compiling of monthly Commitment reports and overdue accounts Sending of invoices and statements and follow up
Petty Cash & Banking
Handling of all account queries
Ensuring call quality is on target
Accpac Accounting
Managing Customer Service Staff
Received a promotion as a Customer Relationship Manager (CRM) ARAMEX SOUTH AFRICA
2015 to Current
Position: Customer Relationship Manager (CRM)
Duties:
Account Manager to top 80 clients and 13 Postnet Stores Day to day client v isits and problem solving
100% client retention
10 – 20% year on year growth
Upselling
Building trust between client and Aramex
Training
Strategic planning
International Import & Export experience (Express & Freight) Reference: Mr. Hennie Pretorius. (Previous Manager at Aramex) 083-***-****
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