Administration, Customer Services, Sales, Procurement,Reception
Resume:
CHANTAL ADAMS
** *** ****** ****** ****, ****, Cape Town · 067-***-**** · ID no: 680**********
adig8o@r.postjobfree.com ·
Successful Senior Administrator, long work term experience working with government, the public and the private sector. Solid knowledge of all office procedures and office management software. Excellent organizational, communication and critical thinking skills.
EDUCATION
JUN 2014
SKILLS DEVELOPMENT DIPLOMA NQF5, HRD TRAINING AND DEVELOPMENT (SETA)
Develop an organizational training and development plan
Conduct an analysis to determine outcomes of learning for skills development and other purposes
Provide information and advice regarding skills development administration in organization
Advise on the establishment and implementation of a quality management system
Coordinate planned skills development interventions in an organization
Promote a learning culture in an organization
DEC 2000
PERSONNEL AND TRAINING MANAGEMENT (HR), damelin management school
Obtained First Class Pass
Personal Activities
Industrial Relations
Training
EXPERIENCE
SEP 2011 – SEP 2020 CAPE PENINSULA FOR THE AGED
My duties included the following:
Project Management: working on deadlines
Administrative functions: keeping records of new projects, new clients and potential clients. Updating the status of all applications and making sure that deadlines are met on a daily basis
Client Liaison : Dealing with customer complaints immediately on a professional basis to uphold the company statement of service
Marketing Activities: Assisting marketing with new projects of the way forward example promoting in local newspapers, road shows and assisting managers with open days for potential clients.
Promoting sales of new facilities
Financial administration: Making sure that deposits are paid and invoices generated before date of occupation.
Drawing up of contractual agreements: Drawing up new clients CPOA contracts and following up that deposit are paid within a period of 10 days before refurbishments can proceed.
Keeping residence happy and arranging residence committee meetings with operations managers.
Working hand in hand with CPOA home managers to make sure that residence are well looked after, and if any incidences has happened which I had report to the operations managers.
Office stationery
Booking boardrooms for sales meetings .
MAY 2003 – AUG 2011
SENIOR ADMINISTRATOR PROCUREMENT, University of cape town
Coordinate transfer funding processing and ensuring compliance by the institution and relevant components
Coordination of wellness program in line with institutions mandate
Strategic financial policies and procedure management
Managing procurement process
Event Management: setting up boardroom meetings and all documents needed for each individual.
Budget Control : recording of all the Commerce Faculty research programs are within their budgets
Cash flow projection: Reconciling all printing of students and banking thereof.
Asset management;: keeping records of all assets of the Commerce Faculty
Credit and debit database framework
Liaison with the Dean, HOD’s and finance department
Reconciling, loading, and updating of new deals on the system
Arranging all travel arrangements for faculty lecturers, visitors and professors
Sourcing of new suppliers and vendors
Obtaining quotes for price comparison and price negotiation
Purchasing of all furniture, computers, components and stationery
Reconciliation of purchase orders vs invoices, credit notes and deliveries
Diary management
JAN 1995 – JAN 2002
CUSTOMER LIAISON OFFICER, standard bank of south africa
Typing of all correspondence
Preparation of presentations
Loading and reconciling of new deals
Reconciling cheque requisitions
Handling confidential staff matters
Monitoring of staff leave
Filing and distribution of branch reports
Advising clients on investment opportunities
Customer Liaison in terms of customer services queries
Interviewing new clients
Capturing and processing of new applications
SKILLS
Office Administration
Customer Service
Microsoft work
Excel Advance
Power Point
Outlook
SAP
CRM
REFERENCES
Mrs. Ingrid Jacobs
Chief Social Worker – CPOA
Contact numbers:081-***-****/084***-****
Mr. Frank Syster
Supervisor - UCT
Standard Bank Human Resources
Assessment Skills
Negotiation Skills
Report writing
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