Employee Relations Manager
Resume:
SAMANTA MAHON
Brooklyn, NY Phone: 718-***-****
https://www.linkedin.com/home Email adig2a@r.postjobfree.com
Consulting Services – https://mgebservices.com/
Human Resources Professional
An accomplished, resourceful and goal-oriented professional with a comprehensive HR (Human Resources) background. Demonstrated success as an HR Director of Operations, HR Manager, HR Generalist and Payroll Specialist for large organizations. Proven expertise in developing and implementing strategic programs and procedures to enhance HR processes, including training and development and other incentive programs. Extensive experience conducting employee trainings: new managers, working with difficult employees and utilizing technology to make the right hire. Excellent interpersonal/relationship building skills, with proficiency in maintaining strong employee relationships; recruiting staff and overseeing day to day operations; and conducting thorough investigations. Career track record of successful accomplishments.
Areas of Expertise
Talent Acquisition
Training & Development
Employee & Labor Relations
Performance Management
Compliance
Employment Initiative
Policies & Procedures Development
Change Management
Benefits Administration
Systems Implementation & Upgrade
Discipline & Investigations
Human Capital Management
Diversity & Inclusion
Virtual Workforce Management
Strategic Planning
Professional Experience
Mahon Goff Enterprise, LLC 2019 – Present
Human Resources Director/Professional
Provide comprehensive professional business services to small to medium business as it relates to human capital management. Specialize in the nonprofit sector, providing services in areas, such as daily operations, create and implement policies, procedures and practices.
Offer guidance to aspects of human capital management
Created policies, procedures and Standard Operating Procedures (SOP)
Provide services to individuals requiring resume services
Maintained Human Capital management at two (2) virtually during COVID19
Hired twenty-eight (28) employees, within 2 weeks, as COVID19 return to work plan
Key Accomplishments:
Successfully implemented new policies and procedures at three (3) mid-sized nonprofits to streamline employment lifecycle
Streamlined recruiting and hiring practices at three (3) organizations
Successfully transitioned two (2) organizations to operate virtually during the COVID19 pandemic
Provided comprehensive guidance on disciplinary actions at two (2) organization
Provided full recruiting and fully staffed five (5) succinctly different organizations
Catholic Charities Community Services 2016 – 2019
Director of Human Resources Operations
Provide oversight of daily operations, create and implement policies, procedures and practices to an HR team of 9 employees at this large, prominent, social service, social justice nonprofit organization.
Oversee all aspects of the recruiting and on-boarding processes, keeping with trends to attract top talent
Employee Relations: Assess situations, counsel staff and accordingly conduct investigations, implementing disciplinary actions as needed, provide guidance for effective solutions to managers of all levels
Oversee all training initiative, for all levels of staff: compliance and employee development
Create and maintain company policies
Project Manager for implementation of time keeping system and other HR related technological advances
Key Accomplishments:
Successfully implemented new policies and procedures to streamline recruiting and compliance
Modernized key HR functions and processes; including implementation of software and programs
Developed highly effective Standards Operating Procedures (SOPs) for HR department
Successfully implemented a cross-training program
HELP USA 2010 – 2016
Human Resources Manager
HELP USA, a mixed industry, multi-state company, serving both nonprofit and for-profit sectors by providing housing. With over 1200 employees, an HR team of 7, this progressive organization allowed for the implementation of many HR based projects and policies.
Served as the Interim HR Director intermittently from August 2014 – April 2016
Assessed situations and accordingly conducted investigations, implemented disciplinary actions as needed
Employee and Labor Relations: Provided guidance for effective solutions to both union and non-union employees
Oversaw all aspects of the on-boarding process of managers and executives
Performed recruitment: advertised vacancies and formulated methods of effective on-boarding
Trained all levels of staff on HR processes, policies, and HRIS (ADP/HRB) navigation
Project Manager for HR related technological advances, such as: electronic filing, integration of HRIS and Payroll systems
Maintained the employee handbook, job descriptions and company policies
Key Accomplishments:
Developed and conducted an effective training program for employee growth, agency policies and succession
Successfully implemented a cross-training program, employee incentive and benefits programs
Successfully implemented new policies and procedures to enhance employee benefit processing
Developed highly effective Standards Operating Procedures (SOPs) for HR department
Oversaw the implementation of an Internship and Career Mentoring programs for succession planning
CONTEMPORARY GUIDANCE SERVICES, INC. 2009
Human Resources Generalist
Small social service nonprofit, under 100 employees, serving a vulnerable population of the mentally disabled.
Recruited and screened perspective candidates, while overseeing on-boarding and orientations
Perform benefits administration tasks pertaining to enrollments, terminations/exit interviews, changes and invoice reconciliations
Assisted Managers with performance evaluations and disciplinary actions
Key Accomplishments:
Successfully implemented an Exit Interview process for employee separations/termination
THE MIRACLE MAKERS, INC. 2005 – 2009
Human Resources/Payroll Specialist
Mid-sized nonprofit of approximately 500 employees with social service programs for children. Perform generalist functions in a team of 2-3 staff.
Supervised a Human Resources team of up to 10 professionals, including HR Assistant and Bookkeepers
Performed benefits administration pertaining to negotiations, enrollments, terminations and changes
Processed bi-weekly payroll for 500+ employees ($400k bi-weekly payroll) via ADP PCPW
Prepared detailed monthly and bi-weekly reports via Report Smith/ADP database
Acquired union experience, specifically in negotiations, grievances and arbitrations
Key Accomplishments:
Streamlined a comprehensive system of tracking and processing payroll deductions
Developed and implemented effective methods enhance recruiting, on-boarding and orientations
Successfully implemented an Exit Interview process for employee separations/termination
CHILD DEVELOPMENT SUPPORT CORPORATION 1999 – 2005
Human Resources Generalist
Small nonprofit of approximately 200 employees with social service programs for children. Perform generalist functions in a team of 4 staff.
Performed tasks involving negotiations, enrollments, terminations, changes and invoice reconciliation
Oversaw recruitment, on-boarding and orientations
Updated employee manuals and job descriptions
Processed bi-weekly payroll for approximately 200 employees ($200k semi-monthly payroll) via ADP PCPW
Key Accomplishments:
Streamlined Employee terminations and Exit Interviews
Conducted thorough internal investigations and employment verifications
Education & Training
Master of Science, Human Resources Management, St. Joseph's College, 2013
Bachelor of Science, Organizational Management, St. Joseph's College, 2011
Advance Complaints and Investigations Training, Cornell University, 2014
Software Proficiency & Other Services
ADP Payroll & HRIS (ADP HR & Benefits module, ADP Workforce Now,ADP Report Writer), Infor formally Lawson,
E-Time, Kronos, Salesforce CRM, Microsoft Office365 Applications, Google Docs for Business, Zoom, Clockify, Screencastify
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