NATHAN R. KEAS

***** ********** ***** ******, ***** 78750 512-***-**** adig0b@r.postjobfree.com

I am extremely motivated, possess strong analytical and interpersonal skills, and have a proven track record of leading people, managing projects, and driving improvements. I am a self-starter and quickly adapt when facing unique opportunities and challenges. I am ready to be a key contributor to the success of your company.

Professional Experience:

July 2006 to August 2020

Management System Support Specialist

Capstone Real Estate Services, Inc., Austin, Texas

Achieved expertise in multiple industry specific software applications including budgeting, accounts payable, payment processing and daily management for tax credit and conventional properties · Internal software support and administration for onsite and corporate staff of approximately 200 apartment communities · Kept abreast of design, product and technology changes and implemented those changes into company procedure and policy · Developed, in conjunction with Training Director and others, appropriate instructional materials to support employee mastery of management software

December 2005 to July 2006

Managed Client Support Representative

Intuit Real Estate Solutions, Cleveland, Ohio

Part of preferred group Tier I direct support for managed support clients · Responded to and resolved complex client issues through incident recognition, research and isolation, resolution, escalation and follow up · Managed cases through CRM · Applied a basic understanding of SQL commands to manage client database

March 2005 to December 2005

Regional Trainer

Capstone Real Estate Services, Inc., Austin, Texas

Maintained currency in directed topics related to operation, management and control of multi-family real estate communities · Developed effective training programs · Tracked training records for each class taught along with student performance assessment · Researched, developed and wrote procedures for meeting established corporate policies · Provided support for onsite software such as MRI and AMSI

October 2004 to March 2005

Community Director

Capstone Real Estate Services, Inc., Austin, Texas

Managed 450 unit Class A community that was 2004 Lease Up Property of the Year · Maintained an aggressive marketing campaign · Reversed downward trend in occupancy by seven percent within 90 days · Supervised large staff that included leasing team, maintenance team and concierge team · Achieved a standard of community performance that helped to promote the sale of the asset

April 2003 to October 2004

Operations Analyst

Capstone Real Estate Services, Inc., Austin, Texas

Assisted in the development of a company wide, web-based, multi-family industry software solution called Paradigm · Implemented a web-based resident connection service for all of the Capstone portfolio · Led the multi-site testing of a new resident screening service by analyzing criteria and comparing results · Audited the lease files of newly acquired communities and then assisted in the setup of the new acquisitions to AMSI

May 2002 to April 2003

Property Manager

Capstone Real Estate Services, Inc., Austin, Texas

Achieved a physical occupancy increase of thirteen percent and an economic occupancy increase of fourteen percent within four months · Oversaw the completion of over $300,000 of capital improvements · After six months, given a second property to oversee · Upheld a budgeted occupancy and expenses while managing a staff of ten · Developed and implemented aggressive marketing strategies on a regular basis

August 1999 to May 2002

Licensed Real Estate Agent/Appraiser Trainee

The Birchman Company/BCI Austin, Appraisers, Austin, Texas

Represented buyers only as an Exclusive Buyer’s Agent · Advised and consulted clients on all phases of the home buying process · Gained excellent results by analyzing market data for buyer’s offering price and negotiation · Explored multiple listing database for homes that matched the client’s wants and needs · Presented homes available for sale to potential buyers · Aided in the appraising of residential property by inspecting homes, analyzing data and generating reports

August 1998 to August 1999

Senior Business Manager

Lincoln Property Company, Austin, Texas

Supported the setup of a newly acquired portfolio as a multi-site manager · Ensured maximum occupancy while controlling expenditures and maximizing income · Managed the rehabilitation projects of five communities by securing bids and contracts from vendors, coordinating projects through completion and implementing payments via a draw · Training of leasing personnel and marketing of the communities

July 1993 to August 1998

Property Manager

Caltex Consolidated Corporation, Austin, Texas

Began managing single community and soon given responsibility of managing entire multi-family portfolio that included two larger properties and several smaller ones · Maintained an active role in the sale and acquisition of property · Improved the income of newly acquired communities by enforcing firm rent collection procedures and maintaining good resident relations · Kept abreast of updates in laws regarding the multifamily industry and implemented them into company policy · Worked with vendors to evaluate prices, negotiate orders and monitor performance

Technical Skills:

Microsoft Office Products · OneSite · OpsBuyer · Nexus Payables · YieldStar · Rent Roll · MRI · AMSI · Paradigm · Management Plus · Blue Moon

Education:

Texas A&M University

Bachelor of Arts, History

May 1991

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