LYNETTE ESICO GALLO

EXPERIENCE

August **** – Present

Dental Claims Processor / Clinic Receptionist BELHOUL EUROPEAN HOSPITAL

Dubai, United Arab Emirates

- Process claim forms and assigned claims.

- All information reviewed thoroughly before submitting for insurance company’s approval.

- Inspect allocation of deductibles, co-pays, co-insurance and reimbursements.

- Resolve issues involving customer complaints and claim adjudications.

- Take claims information, log them into system and generate reports.

- Conduct regular audits of random claims for purposes of quality assurance.

- Investigate and resolve settlement issues.

- Keep record of phone calls to the insurance companies.

- Daily reception duties, i.e. taking calls and booking appointments for our two dental experts.

- Assist the nurse during a dental procedure.

- Assist patients for dental x-ray and direct them until their requests are accommodated.

July 15, 2013 – July 15, 2015

Retail Sales Associate LIFE PHARMACY

Dubai, United Arab Emirates

- Keep the work environment neat and clean.

- All products or merchandise is stacked in their respective areas and replenished.

- Help customers locate merchandise or find suitable alternatives.

- Participate in periodic team meetings.

- Actively engaged in developing more effective customer service skills.

- Get acquainted and knowledgeable about the benefits and uses of every product on the shelves.

- Communicate with managers regarding customer concerns and employee matters.

- Greet customers with a positive demeanor.

- Maintain a cheerful personality.

- Handle sales transactions, which may include operating cash registers.

- Provide honest and positive feedback to customers regarding the best products that fit the customers’ expectations.

May 14, 2010 – May 15, 2012

Pharmacy Assistance GIOR PHARMACY

Capiz, Philippines

- Assist Pharmacist by typing prescription labels, stocking the shelves, answering the telephone and taking inventories.

- Receive prescriptions from patients and verifies that required information is on the form.

- Type prescription labels, which include information such as patient name, clinician's name, name of medication, and dosage instructions; gives to pharmacist to review.

- Receive and place incoming supplies on shelves, tagging and pricing each item according to directions.

- Rotate stock; moving older medication to the front shelf to dispatch before its expiration date.

EDUCATION

ILOILO DOCTOR’S COLLEGE, Iloilo City, Philippines

Bachelor of Science in Nursing

REFERENCES

[Available upon request.]

SATWA

DUBAI, U.A.E.

+971**-*******

adifx3@r.postjobfree.com

SKILLS

- Exceptional communication skills

- Outstanding telephone etiquette

- Effective interpersonal skills to handle several inquiries in a diplomatic manner.

- Ability to provide professional customer service in hectic situations.

CORE COMPETENCIES

Overpayment audits

Answering telephone

Generating correspondence

Dispute management

Claims adjustment

Equipment adjustment

Equipment maintenance

Recovery of money

Flag quality issues

Maintaining logs

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