Program Manager

SUNITHA DEENADAYALAN, CSPO®, CSM®

Ellicott City, MD • 425-***-**** • adifwm@r.postjobfree.com

Process, Result-driven and Detail-Oriented Professional with rich experience in Program and Product Management, Business System Analysis, Sales support, People management and Domain Trainings.

Program Manager & Scrum Master with around 4 years of experience supporting the strategic direction of large-scale programs, setting budgets, raising revenue, cutting costs and managing risks while achieving overall company goals and exceeding customer expectations.

Product Manager with 3+ years of experience defining and maintaining the product vision addressing customer problems and developing new ideas.

Significantly improved on-time delivery of 40+ individual IT infrastructure projects, reaching 95% of milestone within 10% of variance, balancing strategic and pragmatic concerns throughout the lifecycle of a program.

Experience in all phases of SDLC at both Onsite & Offshore with leading Fortune Companies (Microsoft, Visa, Barclays, Australia and New Zealand Bank, Discover Financial Services, National Bank of Greece, etc ) and Credit Card processors (First Data/BAMS, AMEX, Wirecard, Discover).

Promoter of knowledge management, Reduced Functional Spec development time by 20-30% by implementing Re-Usable Visio Diagrams & Use Case templates.

Proficient with Agile and Waterfall models of project execution. ROLE SUMMARY

Business

Development

Relationship

Management

People

Management

Delivery

• Account mining and new leads

identification

• Case study creation and Sales

support

• RFP Response and support

• Recruitment and practice

development

• Requirement Review, Management & Communication

• Functional specification creation, Review & Design

• Close Co-Ordination with Designers, Tech Leads & Architects

• Project Scoping, Budgeting & Estimation

• Project implementation, planning & Road map development

• UAT Test Cas/ Scenario creation & Result review

• Best practice assessment & documentation based on the lessons learnt

• Collaborating for future growth &

initiatives

• Engagement review and feedback

assessment

• Escalations and Issue management

• Status reporting and engagement insight

• Aspirations, Training needs

assessment and opportunity

generation

• Training & skill enhancement

• Liaison with vendors for

Training material creation and

implementation

• Career goal planning, setting &

Evaluation

Sunitha Deenadayalan +1-425-***-**** adifwm@r.postjobfree.com 2

SKILLS SUMMARY

Program/ Project Management

• Agile Software – Azure Dev Ops, Rally, Jira

• MPP

Domain Areas & Product Expertise

• Functional areas – Commerce platforms, Payment processing, Dispute Processing, Chargeback, PCI-DSS Compliance, Reconciliation, Risk & Fraud management, Commercial & Retail cards, Business Intelligence

(Power BI) reporting, Consumer and Commercial Lending, Mortgage products

• Products – Authorize.Net Payment Gateway, Wirecard Payment Gateway, Wirecard Risk Management, Symmetric’ s VitalPay, Finacle Core Banking Suite, T24 Core Banking system, Globus Banking Software

Requirement/Knowledge Management – MS Visio, Infosys WorkBench, Microsoft Office, Microsoft SharePoint

& OneDrive

Technical – SQL Server, SAP Financial accounting module, JAVA Basics, Infobasic, Jbase, Universe

Business Intelligence: Microsoft Power BI

EDUCATION

Bachelor of Engineering (Electrical & Electronics) from Madras University KEY PROJECT EXPERIENCE

Infosys Experience

Common Program Name – Modern Commerce – UAT Duration: Aug 19 – Ongoing Client – Microsoft Corporation Location – Redmond, Washington Role – Program Manager

Common Project Description -

This project aims at validating the Modern Commerce Platform and stabilizing the different customer facing portals involved in business.

Key Responsibilities/Activities

As a Program Manager manage UATs, lead planning, resourcing, and execution of the Modern Commerce UAT

Work with Business owners, understand business requirements and strategize the test plan

Identify scenarios that can be automated to optimize the execution duration

Guide and lead the offshore delivery team through the execution, established goals and milestones as per the desired results to be generated by the team

Track the progress of execution, identify risks and dependencies, work with and provide accurate reporting to all cross functional teams involved in feature/product launch

Lead and help to influence discussions with the business/technical leads on multiple options to help solve the root cause, including various trade-offs and recommended approach within a program

Manage Client Relationship Management and other project documentation on a regular basis Common Program Name – Merchant & Acquirer Processing Product Dev. Duration: Jun 17 – Jul 19 Client – Visa – Authorize. Net Location – Bellevue, Washington Role – Technical Program Manager/ Scrum Master

Common Project Description -

Sunitha Deenadayalan +1-425-***-**** adifwm@r.postjobfree.com 3

This project aimed at delivering current projects identified for ANet Acceleration program through the front door process.

Key Responsibilities/Activities

As a Program Manager/ Scrum Master accountable for the end-to-end planning and execution of multiple key projects by multiple scrum teams.

Coach multiple teams through the software development life cycle using Agile, and Scrum practices and work cross-functionally throughout the organization to ensure projects are developed and deployed timely with quality in the production systems.

Facilitate scrum ceremonies like sprint/release planning, backlog refining, daily stand-up meetings, reviews/demos & retrospectives, and ad-hoc meetings to unblock team’s progress.

Provide guidance to team using a servant leadership style, leading by example, and shielding the team from external distractions and interferences.

As a Technical Product Manager/ Product Owner understand product strategy and benefits of key deliverables in area of responsibility and work with Business owner to promote and contribute to the improvement of the product & program backlog.

Work closely with the Scrum team and define user stories in line with product roadmap according to INVEST criteria.

Able to articulate the business strategy, technical concepts, and implementations to all type of audience.

Provide timely and accurate reporting on program progress to all stakeholders at the executive meetings.

Common Program Name – e-Commerce & Payment Platform Modernization Duration: Mar 14 – Jun 17 Client – Microsoft Location – Chennai, India

Role – Payments Program Manager

Common Project Description -

This project aimed at modernizing the Payment platform and delivering online payment functionality to a new program across various Geo’s.

Key Responsibilities/Activities

Phased migration of Payment volume planning to ensure Zero downtime for the various multi-million-dollar programs on the platform.

Architected the payment design for a multi-geo e-Commerce solution. First of its kind implementation where the Payment Authorization and its Capture are executed from 2 different enterprise systems, with both systems being 100% PCI compliant.

Participated in strategic consulting and conducted an extensive fitment analysis of various 3rd party payment solutions.

Conducted UAT’s to ensure no leakages on the new platform.

Create the blueprint/ user guides for various payment back office operational activities.

Defined and laid out (set-up) the risk and fraud quotient/rules for expansion to various Geo’s.

Analyzed the program’s ROI in terms of Cost of Payment, bank fees and the risk quotient.

Implemented a settlement reconciliation process between the in-house systems (SAP), vendor system and acquiring banks.

Day to Day monitoring oversight of the Payment Gateway, including merchant acquiring relationship and Vendor Management.

Business reporting to leadership teams and stakeholders, on the platform’s health and functioning. Sunitha Deenadayalan +1-425-***-**** adifwm@r.postjobfree.com 4

Common Program Name – UAT/ Functional Testing Duration: Jun 13 – Feb 14 Client – Discover Financial Services, Barclays Location – Chennai, India Role – Functional Tester (Core banking and Cards & Payments) Common Program Description -

Project was to upgrade the banking system from a lower version to the latest version in a phased manner. Key Responsibilities/Activities

Participated in Requirement Discussions and understanding of as is & To be models of the systems.

Identified test scenarios, test conditions and developed test strategy, test planning and test data.

Executed Test cases and raised bugs as appropriate in-line with the business requirements. Common Program Name – Regional Base Model Duration: May 11 – Sep 12 Client – ANZ Bank Location – Chennai, India

Role – Business Analyst (Lending & System Interfaces) Common Program Description -

The main directive of this program was to migrate the Client’s banking system from a legacy platform to Finacle. Key Responsibilities/Activities

Requirements management and high-level design of products in consultation with business owners

Conducted structured walkthrough sessions with client explaining the functional design and getting a prompt sign off on documentation.

Provided support to development team for functional clarifications on the proposed solutions.

Provided mock UI screens using appropriate tools and created User Flow Diagrams, identifying Data elements and stakeholders.

Prepared Test Scenarios and Test cases for effective testing of the solutions and providing functional clarifications for the QA team during UAT and SIT phases. Temenos Experience

Common Program Name – Product analysis and Customer Support Duration: Nov 05 – Feb 11 Client – Multiple Client across the globe Location – Chennai, India Role – Technical Analyst

Common Program Description -

The prime objective of this program is to provide uninterrupted first level support to all the Clients across Geos using T24 and Globus Core-banking solution in their Banking System. Key Responsibilities/Activities

Analyzed the issues reported by Clients, both functional and technical aspects

Categorized the issues as bug or functional discrepancy based on data/code analysis and debugging.

Responsible for Local development programs in case of DATA corruption ensuring complete quality and security in the Project and Product delivered.

Supported implementation of T24 core banking solution for leading Asian (Jih Sun Bank, Taipei) and European (Vojvodjanska Banka, Serbia- an entity of National Bank of Greece group) banks from Onsite which involved the following key responsibilities to name a few:

First level contact to resolve any production or implementation issues within stipulated timelines.

Provided effective solution to clear the GL differences and Mismatches which existed in the Client’s legacy system since a long time hindering the go-live.

Instrumental in detecting bugs and arriving at a solution in consultation with cross functional teams.

Supported Test team (UAT & SIT) in creating test Conditions & test data set up.

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