Store Manager Assistant
Resume:
Gail Whittaker
adifvx@r.postjobfree.com
https://www.linkedin.com/in/gail-whittaker-81337b85/
EDUCATION
Austin Peay State University May 2006
Bachelor of Business Administration, Concentrations in Management and Marketing; Minor in Accounting.
PROFESSIONAL EXPERIENCE
Cheeky Monkeys – Plano, TX
Store Manager February 2020-Present
Oversaw day to day business operations.
Performed monthly business and cost analysis, including food and beverage, overall inventory and promotion trends.
Maintained strict inventory control over food and beverage, performing within budgetary guidelines, minimizing waste and shrink.
Maintained labor and payroll within budgetary guidelines.
Recruited, hired and trained staff, focused heavily on coaching and feedback and ongoing training.
Maintained Month over month revenue increase following Covid-19 re-opening, consistently meeting and exceeding goals.
Engaged in business outreach to increase party and group revenues, following Covid-19 re-opening.
Partnered with Area Manager to create and execute promotional campaigns to rebuild business following Covid-19 re-opening.
Dr. Fix-It – Wylie, TX
Office Administrator April 2019 – December 2019
Performed receptionist duties.
Created work schedule for 6+ employees and scheduled appointments for clients.
Produced monthly reports to reconcile two subledgers.
Assigned job activities to 6+ employees on a daily basis by creating accurate work orders.
Processed and analyzed purchase orders on a daily basis.
Followed up with clients to ensure client satisfaction.
Lego Systems, Inc – Frisco, TX
Retail Store Manager June 2010 – April 2019
Managed over $3,000,000 worth of inventory, and implemented controls designed to reduce inventory shrinkage level to less than 1.9% annually.
Prepared and analyzed sales, products performance, P&L integrations, and overall store performance for management and budget departments on a weekly basis.
Recruited, Interviewed, hired, trained, and managed employees to carry out and maintain company culture and values, resulting in a 22% employee annual turnover rate.
Established and implemented policies, goals, objectives, and procedures to use within the retail environment to improve processes and productivity. Average productivity increased by 20% over the years.
Increased customer satisfaction rate by 16% by implementing new and advanced customer appreciation practices.
Planned and executed Weekly conference calls with managers, as well as bi-weekly calls for Assistant Managers.
Assisted in training sessions for implementation of Kronos Workforce Management System.
Member of team to redesign Sharepoint user interface for the Retail section of the company.
Barnes and Noble Booksellers – Plano, Garland, TX
Assistant Store Manager, May 2005- May 2010
Supervised sales activities to ensure that customers received quality and satisfactory service.
Planned and prepared work schedules for employees, and kept records of employees' work schedules and time cards.
Applied 80/20 rule to reduce problems concerning ASM sales involvement and workload assistance for the associates .
Recruited, hired and trained employees in various departments, and reinforced the company’s culture and values.
Planned and led Department review during Monday morning Manager’s Meetings.
ADDITIONAL INFORMATION
Excellent conflict resolution skills
Excellent Time Management and Prioritization skills
Proficient in Microsoft Word, Excel and PowerPoint.
Outstanding Training and development skills
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