Social Media Manager

Luis Sigala

**** *** **. *** ****** Creek CA ****7 650-***-**** adifvf@r.postjobfree.com

SUMMARY

Cordial and professional individual who excels in fast-paced, challenging environments. Strong background in operations, inventory management, logistics and analytics with more than 10 years of experience. Highly organized, detail orientated and a zest for solving simple and complex problems.

EDUCATION

San Francisco State University, San Francisco

Bachelor of Science, Major in Business Administration GPA 3.70

Graduation Date May 2006

Related Course Work:

Strategic Management Principles of Microeconomics Interpersonal Communication Organizational Communication Principles of Macroeconomics Business Law Elementary Accounting Merchandising Foundations of Management SKILLS

Computer: Excels with Apple hardware and software; Mac, iPhone, iPad, Apple Watch, Pages, Keynote, Numbers Proficient with Windows and Microsoft Suite;

Outlook, Word, Powerpoint, Excel

Communication: Ability to communicate clearly, concisely and logically. Languages: Native in English and fluent in verbal and written Spanish and limited ability in Portuguese.

EXPERIENCE

Boston Consultant Group

Office Manager 04/21/2019 - Current

• Create and manage in person and online meetings, travel requests and expense reports for high level executives.

• Provide regional connections for any executive visiting a foreign office.

• Lead the office team with task management, including support for in house client events and support from external vendors.

• Handle operational and logistics request from other teams and executives to meet their needs.

• Support office team with day to day tasks; cleaning the high traffic areas and stocking the kitchens, scheduling offices and conference rooms for meetings, requests for printed meeting materials, ordering supplies and special requests, setting up for special events

(high level client meetings/all staff events).

• Connect with executive and operation leads to ensure day to day operations run smoothly and everyone is properly supported.

• Create, execute and manage budgets for consumables, supplies, labor and miscellaneous.

• Create and implement safety and security protocols for the west coast region (4 cities) including emergency evacuation drills.

• Communicate important information regarding upcoming events, changes in business and HR policy and any tasks requiring priority attention.

• Manage company events newsletter and calendar.

• Support the team in all developmental and learning areas of opportunity. Apple Inc.

Operations Manager 5/31/2011 - 4/19/2019

• Consult and strategize on building a positive brand culture.

• Research opportunities in service results and use customer and team feedback to create positive experiences.

• Assist in leading store wide initiatives, including team development with a focus on training in new policies, procedures and initiatives.

• Mentor current and new team members to foster a positive training experience/ atmosphere and increase efficiency of the team.

• Lead in day to day operations pertaining to all focuses of the store including shipments, sales, and visual outlook.

• Create schedules for the Operations team, taking all special requests into account and making sure the team has adequate and overlapping coverage.

• Ensure customer experience is the top priority in all aspects including timely assistance and professional service.

• Create and execute a physical inventory strategy to relay our results.

• Organize and execute team building meetings including catering.

• Organize and execute launch strategy for upcoming product releases to ensure a positive customer and team member experience.

• Translate numeric weekly/monthly results into examples of opportunities and successes with the current sale and service strategy.

• Maintain the safety and well being of all team members by training emergency protocols for a wide variety of situations.

• Created positive work environment by creating opportunities for team members to have the ability to express themselves freely.

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Best Buy

Merchandising and Inventory Supervisor 9/12/2005 - 05/27/2011

• Lead team in say to day operations including inventory management and product distribution.

• Created positive work environment by creating opportunities for team members to have the ability to express themselves freely.

• Managed payroll and wrote effective schedules that resulted in superior operational excellence.

• Planned and executed new physical inventory strategy to maximize down time and have results posted faster.

• Created new strategies to shift focus from product information to customer experience.

• Maintained accurate inventory numbers, tracking sales and losses to validate results to shareholders.

ACTIVITIES

American Red Cross,

Volunteer 1/15/2008 - Current

• Helped register new donors, plan and execute event activities

• Helped in even setup and takedown at physical locations throughout the year

• Helped drive engagement through word of mouth, events and social media

• Donate once a year

Salvation Army,

Volunteer 11/24/2010 - Current

• Volunteer from Thanksgiving to Christmas in any short handed facility

• Helped plan food drives for local shelters

• Helped drive engagement and participation by challenging others with competitions for donations

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