As a professional with over ** years of experience in solution consulting, business analysis, identifying international businesses’ needs, product management and improving business procedures. My goal is to manage a solution to increase profit margins and meets requirements above and beyond client expectations. With motivational leadership skills, superior communication and interpersonal skills, culminating in successful project completion. Additional strengths include the ability to adapt to various industries, excellent problem solver and a team player.

Highlights

Strong analytical skills

Skilled and proficient in Consulting

Generating/Understanding basic queries - MSSQL

Experience in Project Management

Procedure/Policy Development & Improvement

Excellent time management and organization skills

Advanced JIRA/Grasshopper application

Advanced skill in MS Office Suites (word, excel, PowerPoint, MS project, pdf)

Advanced in Visio application

SharePoint: Auditing and Generating structure of site

Learn software packages quickly

Strong knowledge in Agile Methodology

Strong knowledge in developing Camtasia videos

Strong knowledge in Adobe Creative Suite

Excellent written and verbal communication skills

Professional Experience

Human Resources – HR Coordinator, Ontario Tech University (contract) June 2019 – current

Maintain and restructure the HR website in Cascade CMS, by creating easy access to specific information and supplying content to out of date pages. Increased webpage traffic from 30% to 85%.

Develop and deliver training material for applications, such as Banner, Cornerstone and Silkroad (Application Tracking System).

Designed the landing page and developed the cornerstone application (performance management tool) to apply specifically to the university needs. This has improved the use of the tool.

The SME for machform which is used to create tracking for participants and facilitators in OD training sessions.

Created training videos and user guides for the performance management applications.

Help research and develop programs, such as, a mentoring program designed to assist new management.

Worked on multiple applications within HR, such as; Banner, CMS, Cornerstone, Machforms.

Assisted in the facilitation of training for the OD dept.

Information Engineering and Training Manager, Teradata May 2011 – Aug 2017

Joined the Information Engineering department for the Demand Chain Management (DCM) application as a Subject Matter Expert.

Improved the department’s elements, reorganized the team’s activities and became Manager/Owner of the department within 3 months.

Managed procedure development and improvement through continuous project evaluation and reporting.

Worked with the engineering team to build new processes to work more effectively on the review process of documentation. This process was presented globally to other IE teams in Teradata.

Continued to support the PS division as an Industry Consultant role when required.

Provided both internal and external training to both employees and clients.

Supported the Sustaining Engineering team on creating Release Notes that are business relevant. This allowed the business groups understanding of any changes that may be of a technical nature.

Performed internal training on Agile methodology to give additional support to the technical teams to help develop better stories and use cases.

Worked to support the teams in the Agile Methodology as additional scrum master lead when required. This allowed extra support to the team when working with management.

Assigned as a Product Manager, oversaw software customization and acted as key liaison between clients and engineers.

Generated documentation; installation instructions, user guides, technical guides and training material.

Industry Consultant, Teradata 1999 - 2014

Managed relations between engineering and the client when interpreting client needs and what can be developed; ensured effective communication between all involved parties during projects.

Product owner of client customization from inception to completion. This involved communication at all levels of business and demonstrating how the product can help increase revenue.

Responsible for defining business requirements. This required a review of the clients current processes to the new DCM application and documenting the changed required to adapt.

A subject matter expert on Demand Chain Management applications; Contribution (KPIs in GM$, Sales Units, Sales$) Forecasting, Replenishment and Allocations.

Provided and performed presentations to ensure compliance with internal policies and quality standards. Maintaining consistent messaging during the delivery of product demonstrations to prospects, and to ensure employees were trained on new functionality during version releases.

Worked with clients to develop streamlined implementation and training material specific to their business. This also allowed for mentoring of user groups.

Served as team’s escalation point for technical and service-related problems.

Offered hands-on consulting to key international clients in Europe, Australia, New Zealand, and the USA; leveraged the Teradata DCM application to drastically improve their business processes and procedures.

Managed the project timeline, deliverables and team members on client sites to ensure a successful project completion; provided support to all team members and provided clear information regarding the projects’ goals and requirements.

Supported the Quality Assurance team; testing the application for functional and data input.

Generated User Acceptance Testing scripts at client sites.

Global Sales Support Manager, Teradata 2007 - 2010

Worked with Presales team to respond to Request for Information (RFI) and Request for Proposal (RFP).This was to aid the sales team to procure the account.

Participated in the development of a database used by the presales team and collaborated with development team to design customizations.

Developed demo guides, demo scripts and business scenarios to support the teams when needed.

Created and presented presentations on developing better processes within the organization.

Education & Certifications

Fierce Conversation Certificate in Delegate, Team, Coach, & Feedback, Ontario Tech University 2020

Agile Review Training, Ontario Tech University, LinkedIn Learning 2019

PMP Training and Development continued with Ontario Tech University, LinkedIn Learning 2019

Process and Procedure Training, Ontario Tech University 2019

Agile Methodology – Scrum Master/Product Owner Processes – Teradata University 2015

DITA (Astoria) – Documentation Structure – Teradata University 2010 -2011

Project Management Training and Development – Teradata University 2014 - 2017

Role of Consulting in the Customer Lifecycle – Certified Management BA – Teradata University 2009 - 2013

Introduction to the Teradata Database WBT - Certificate – Teradata University 2008

Teradata Certified Professional V2R3 – Certificate – Teradata University 2005

Business Analyst Training – Internal Development - Teradata University 2003 – 2005

Centennial College – Environmental Technology 1995

Volunteer Activities and Membership

Ontario Tech U Book Club 2 Years

Ontario Tech U Employee Appreciation Event volunteer 1 Year

Member of a Kayak club of Durham region 3 Years

University OD Peer Group Development and support 1 Year

Membership with the Toronto Zoo 4 Years

Foster Parent with local dog rescue 10 Years

Board of Directors for Valley2000s 2 Years

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