Timothy “Allen” Cooper II

adifsb@r.postjobfree.com linkedin.com/in/timothy-cooper-006a088b 662-***-**** Oxford, MS 38655

Hardworking, high-integrity leader with years of experience in operations management across diverse environments. Proven ability to execute strategic plans, assemble and motivate teams, and drive achievement of growth and profitability objectives. Special knowledge of logistics, with expertise in optimizing processes and promoting continued focus on customer satisfaction. Track record of capturing opportunities for sales growth and implementing solutions to maximize service value. Effective communicator, team builder, and relationship manager. Areas of Expertise include:

Area Operations Management

Short- & Long-Term Planning

Customer Service Excellence

Staffing & Scheduling

Corporate Standards & Policies

Regulatory Compliance

Financial Administration

Performance Tracking & Reporting

Inventory Management

Team Training & Development

Process Optimization

Marketing & Merchandising

Professional Experience

General Manager, Oxford Area PAKMAIL Oxford, MS 2012 to Present

Oversee area operations, leading business planning and management for three locations. Recruit, hire, train, develop, and schedule teams to meet operational demands while containing labor costs. Lead performance reviews and provide hands-on coaching. Maintain standards for customer service, order management, inventory control, and issue resolution. Enforce standards, policies, and procedures. Oversee implementation of marketing, promotions, and merchandising initiatives to maximize returns and grow market share. Administer multiple systems, including POS. Resolve escalated customer service issues. Manage accounts payable and receivable as well as collections. Track key performance indicators and report on profitability and other outcomes.

Key Accomplishments:

Successfully delivered 10%+ year-over-year growth across locations through effective marketing campaign execution utilizing traditional, email, and social media channels, resulting in receipt of President’s Award for Growth.

Played critical role in startup of University of Mississippi branch, overseeing planning, setup, staffing, and launch.

Introduced new locally developed inventory management and tracking software to cut customer wait times to less than one minute for package retrieval; designed new organization plans to improve storage facility management and outbound logistics results.

Consistently doubled seasonal moving jobs and associated revenue every year since 2012.

Previously excelled as Logistics Manager and Logistics Salesclerk with Pakmail; received Top Producer Award for mailbox sales.

Sergeant (Manager) MISSISSIPPI ARMY NATIONAL GUARD Tupelo, MS 2008 to Present

Oversee helicopter maintenance and repair program, ensuring top performance of aviation assets. Engage teams in executing plans to review systems, implement repairs and parts replacements, and troubleshoot issues. Promote conformance with all health and safety requirements per Army policies and standards. Maintain documentation, logbooks, and records. Monitor parts and equipment inventories. Supervise, train, and manage performance of assigned teams and coordinate with teams across divisions to execute specialized repair functions.

Key Accomplishments:

Earned Certificate of Achievement for Academic Excellency from U.S. Army Aviation and Logistics Schools (USAALS) for demonstrating outstanding performance during course of training program.

Entrusted with Secret Security Clearance and honored with Army Achievement Medal.

Education & Training

Bachelor of Arts, University Studies UNIVERSITY OF MISSISSIPPI Oxford, MS

Engaged in Army ROTC Program, completing courses in military leadership, principles, and ethics

Inducted into Beta Upsilon Chi Fraternity

Associate of Arts ITAWAMBA COMMUNITY COLLEGE Fulton, MS