Sales Operations
Resume:
DEANNA CUNNINGHAM
adifsa@r.postjobfree.com
OBJECTIVE
To obtain a position as a team-player in a people-oriented organization where I can maximize my management and customer-service experience in a challenging environment to achieve the corporate goals. I thrive in a start up environment.
SUMMARY OF QUALIFICATIONS
Personable, knowledgeable, relatable, entrepreneurial, friendly, dependable, energetic, dynamic, reliable, customer focused, efficient, effective, driven, remote work experience, start up ninja
EXPERIENCE
Client Success/Account Manager
TrueAccord - Lenexa, KS July 2019- June 2020
●Managed all aspects of client relations including: client communications, client satisfaction and overall portfolio performance.
●Monthly performance presentations & QBR’s via video conferences.
●Full understanding of client business model and policies and procedures.
●Helped clients understand the nature of digital collections as a service and vaue.
●Interpretation of data and insights from the services and analytical teams to provide consultative guidance to clients.
●Worked with internal cross-functioning teams to drive performance and process improvements.
●Identified and fostered opportunities to grow client business relationships and drive revenue.
●Tribal client specialist
●Took a small growth client from $10M in business to $212M in five months.
●Maintained portfolios of 25 clients, 4 in the top 10 of the company.
●Tracking and reporting on KPI’s.
●Wrote SOP’s
●Managed oversight and delivery of client specific tasks, projects and audits.
●Part of the events team. Assisted with planning and production of all corporate events for 100 employees.
●Experience working independently and remotely.
Demand Fulfillment Account Specialist
Ceva Animal Health- Lenexa, KS January 2014- July 2019
●Handle multiple tasks in an extremely busy, fast paced, technical environment.
●Direct contact for all distributor needs. Ordering, shipping, backorders, pricing, product updates, recalls, inventory levels, special promotions, quality, sales analytics.
●KPI tracking
●Building relationships with our distributors.
●Answer distributor partner and direct consumer questions on animal health products we manufacturer.
●Wrote a return policy that saved the company over $600K the first year.
●Wrote a minimum order policy that made the company $87K in its first year.
●Head of product roll out to distributors. FDA & EPA animal health products.
●Completely transformed and streamlined our drug launches.
●Constant product training and uptraining.
●Sales reporting/Distributor Monthly Free Goods reimbursements.
●Invoicing, credits, debits for distributor partners.
●Contact for outside sales reps to help with clinics/ samples, forms, pricing etc.
●Part of the events team at Ceva. Assisted with planning all corporate events for 500+ employees.
●Liaison between warehouse and various departments within the corporate environment for meetings, cross training and product development.
●In charge of the custom label division of our products to the end user- order fulfillment and distribution.
●Experience working independently and remotely.
Service and Sales Manager
David’s Bridal – Lenexa, KS October 2009 – August 2013
●Selected product inventory based on customer needs, product specifications, and time constraints
●Prioritized tasks and projects to meet tight deadlines and company expectations
●Prime communicator between stores and the corporate office to insure company goals were met at bridal shows for the district
●Conducted daily operations in a fast-paced, retail environment, including but not limited to: daily financials, register balancing, emailing, shipping, receiving, staffing, obtaining appointments, ordering of merchandise for customers
Center Sales Manager
LA Weight Loss-Overland Park & Lawrence, KS March 2006 - January 2008
●Supervised sales force of four professionals in a busy weight loss and personal image facility
●Planned and directed staff training and performance evaluations
●Initiated sales of all nutritional supplements, tools, and other related products
●Reviewed operational records and reports to project sales and determine profitability
●Built relationships with customers and the community to establish long term business growth and keep that connection through continuous contact
●Monitored weekly inventory of products and conducted service audits
Sales Supervisor
Club Demonstration Services –Overland Park, KS June 2003 - April 2005
●Supervised a sales force of 35-40 part-time sales associates in a busy wholesale warehouse environment (Costco)
●Planned and directed staff training and performance evaluations
●Trained all incoming sales team members
●Promptly resolved all customer complaints, questions, and requests
●Completed daily financial paperwork, product purchasing, and inventory
Office Manager
Staffing Solutions – Overland Park, KS February 2001 - June 2003
●Managed staffing, sales, and daily operations in a fast-paced office environment
●Implemented safety and employee handbooks for various clients
●Resolved employee disputes through proactive communication
●Administered compensation, benefits, and performance programs
●Handled understaffing issues, terminations, and disciplinary procedures as well as all Human Resources responsibilities
Assistant Store Manager
American Eagle Outfitters – St. Louis, MO November 1999 -December 2000
●Managed a staff of 10 -15 part-time sales representatives
●Interviewed job candidates and assisted with staffing decisions
●Assigned employees to specific duties to best meet the needs of the store
●Instructed staff on appropriately handling difficult and complicated sales
●Examined merchandise to verify that it was correctly displayed and priced
●Trained associates on POS system and key sales tactics
●Conducted store inventory every quarter
Customer Service Supervisor
Novartis Pharmaceuticals – Scottsdale, AZ November 1997 – November 1999
●Supervised team of 15 call center center representatives
●Handled escalated issues in the indigent patient programs
●Training of new hire reps within department
EDUCATION
Turner High School Kansas City, KS diploma 1995
REFERENCES
Corrie StokerAnn Hafner
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