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Office Customer Care

Location:
Pretoria, Gauteng, South Africa
Salary:
9000
Posted:
December 07, 2020

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Resume:

MC Matsila 820********** 076-***-****

C. V. Mokgethwa Constance Matsila

PERSONAL DETAILS

Address **** ******* *

Mamelodi West

0122

Contact Number 076-***-****

E-mail: adifrf@r.postjobfree.com

Identity No.: 820**********

Date of Birth: 22 April 1982

Marital Status: Single

Drivers License: Code 8 (B)

Other Languages: English (speak, read & write)

Setswana (speak, read & write)

IsiZulu (speak, read & write)

Afrikaans (read, write & Speak)

PERSONAL ATTRIBUTES

Passionate Administrator for 14+ years of experience and a record of Loyalty, reliable and very competent in Computer skills including MS Word, Excel, Access, Outlook and PowerPoint and advanced computer literacy. Very excellent organizational and planning skills. Good communication and administrative skills. Ability to work independently with and without close supervision and under pressure. Integrity, reliable, tolerant and determined. Able to work extended hours. Excellent administration skills. Ability to identify and handle highly confidential matters. I have a Positive Attitude and Sense of Humor Passionate and Reliable, Presentable and Professional, Self Confidence and Initiative and Focused. I have the ability to manage and plan diary, have the ability to take and type minutes, general office administration management, Very innovative, flexible and highly motivated. Excellent coordination skills. Ability to work in a team. Now I need to spread my wings and fly up high and have stability in my career opportunity and a room for growth. My Administrative Coordination responsibilities includes supporting regular office operations, screening phones calls and scheduling internal meetings. I have excellent organization skills along with the ability to prioritize tasks and meet deadlines and ensuring daily procedures run smoothly EMPLOYMENT HISTORY

Name of Employer: Pt Ops (Bakwena Platinum)

Position: Auxiliary Toll Collector 01 Feb – 24 Jun 2005 Duties and Responsibilities: Auxiliary Toll Collector, Collecting Toll, Cashing up, Write incidents on log sheet

Name of Employer: Edenvale Computers

Position: Receptionist 01 Nov 2005 – 03 Apr 2006

Duties and Responsibilities Internet café assistant, answering, Telephone, go banking, customer service Application, and data capturing, faxing.

Name of Employer: Intelligent Africa Marketing and Training Position: Administration Assistant (17 July 2006)

Duties and Responsibilities: Manage and route phone calls appropriately, Managing all postage and MC Matsila 820********** 076-***-****

courier requirements, Process and report on office expenses Maintain physical and digital employee records

Schedule in-house and external meetings

Distribute incoming mail, Manage and order office supplies Organize company documents into updated filing systems Address employees’ and clients’ queries (via email, phone or in-person) Updating the Data Base, Working on the telephone data system (Man 3000) Sending sales correspondence to potential clients via fax and or e-mail Liaising with sales teams, Ordering and final proof of printing e.g. business cards, Driving to post office, hotels, shops, Ordering stationary and ink for printers helping Production Director running personal errands. Promoted to: Events and Office Coordinator

(3 January 2007 – 31 July 2020)

Duties and Responsibilities: Welcoming and registering delegates at workshops, Do set-up of registration table, Opening and Closing the Office, In charge of the Petty Cash Given the Company’s credit card incase there’s no money in the petty cash I can go and withdraw, Assist and provide admin support to the management Booking venue for workshops, Arrange travel arrangements for Presenters (Speakers) and or Staff members by Booking of Flights and Accommodation Correspondence with speakers, Check printing and lay-out of documents Making of Names Badges and Table Stands, Creating delegate lists and for online trainings recording session and recording them sending to attended delegates, updating the Payment List, Handling of Delegates Assignments and outcomes either pass or fail sending to the relevant delegates via email, courier and or post office whichever will be convenient for the Certificate(s) to be received. Evaluating the outcomes of the Training event and online Evaluation forms and Updating and managing the website later upgraded to WordPress, Prepare presentations, spreadsheets and reports Creating Quotations, Invoices and Receipts for bookings Providing Credit Notes / Vouchers if necessary

COMPUTER SKILLS

Microsoft Word, Microsoft Office Excel, Microsoft Office Outlook, SAP Microsoft Office PowerPoint, WordPress, Quickbooks, Google Application

(Online Evaluation Forms, Google Meet Meetings and WeVideo Editing) EDUCATION

Name of Institution: Modiri Technical High School

Highest Standard Passed: Grade 12 (Completed 1999) Subjects: IsiZulu, English, Afrikaans, Mathematics, Physical Science, Electronics and Technical Drawing

Name of Institution: Varsity College

Course: 1st Year PC Engineering

Subjects: Word Processing, Spreadsheets, Presentation Graphics, Electronic Mail Database Introduction, Database Advanced, Programming I, Web Development I, Information Technology Business Practice, Computer Architecture (A+), Network Architecture (N+), Helpdesk Computer Literacy

MC Matsila 820********** 076-***-****

Course: 2nd Year Diploma in IT Networking (Completed 2004) Subjects: Electronic Mail Administration, Client Network Operating System Design Network Infrastructure Security, Directory Services Administration Data Transfer Network Operating System,

Migrating Network Operating System, Network Infrastructure Administration Network Management, Open Source Network Operating System Project Management, Server Network Operating System Name of Institution: Damelin College

Course: Diploma Project Management (Completed 2009) Subjects: Project Scope, Product Development Plan, Communication Plan Project Quality Plan, Resource Management, Risk Management Budget Management, Project Schedule

SKILLS DEVELOPMENT AND TRAINING

Training: Effective and Professional Business Writing Year: May 2013

Modules: Writing professional letters, emails and corresponding Appropriately to the relevant recipient

Training: Develop Administrative Procedures in a Selected Organization Year: April 2014

Modules: Module 1: Demonstrate an understanding of the Administrative systems required Module 2: Develop and update administrative Systems Module 3: Develop administrative systems to keep Information at the required level of confidentiality

Training: Apply Safety Health and Environmental Protection Procedures Year: October 2015

Subjects: Purpose of Safety inspections, Cause and effect, implications Of failing to follow up on safety concerns and corrective Actions taken, Procedures and techniques Reporting on safety Conditions, Regulations, legislation, agreements, policies, Standards, applicable safety, health and environmental Legislation and regulations, Relationships of systems Between applying safety, health and environmental protection Procedures and a safe and productive work area

Training: Managing Digital Document and Archives for Effective Record Keeping Year: September 2018

Subjects: Highlighting Issues and Challenges Facing Digital Libraries and Archives Implementing a Safety and Security System for Electronic Records and Archives Applying Key Archival Principals to a Digital Archive Program, Managing a Digitization Project, Understanding Appraisal, Retention and Disposal, Creating, Disposing, Handling and Labelling of Classified Documentation MC Matsila 820********** 076-***-****

Training: Management Skills, Customer Care and Project Management for PA’s and Executive Secretaries

Year: December 2018

Subjects: Developing skills for managing front office skills, Managing interpersonal team processes to achieve required outputs, Establishing the relationship between different management levels and tasks in the organization, Acquiring good decision making skills, improving communication skills, Demonstrating, planning and preparing communication for meetings and prepare meeting reports, Minute taking and Report Writing, Developing effective communication skills Training: Credit Management, Accounts Payable and Receivables Year: June 2019

Subjects: Understanding Credit management, Understand key areas of performance improvement in Accounts Payable, Incorporating Technology in Accounts Payable departments, Integrating Purchasing and Accounts Payable to create an Efficient Procurement Process, Implementing Fraud and Theft prevention methods Using Accounts Payables as a cost-cutting tool, Accounts Receivable and Debt Recovery, Reviewing Credit Policies and not limited to receive and verify invoices for goods and services from various departments. Prepare requisitions for payment of invoices received. Obtain authorization for payments. Ensure correct allocation of expenses. Accurate financial input. Liaise with suppliers. Follow up on outstanding invoices. Capture data. Control company stationery. REFERENCE

Name of Institution: Varsity College

Capacity: Branch Head of Department

Name: Julie Reid

Telephone: (012-***-****

Name of Company: Edenvale Computers

Capacity: Supervisor

Name: Miss Barbara Musandiwa

Telephone: (072-***-****

Name of Company: PT Ops Bakwena

Capacity: Shift Manager

Name: Mr. Sam Makgobathe

Telephone: (012-***-****

Name of Company: Intelligent Africa Marketing and Training Capacity: Production Director

Name: Annemarie Stiglingh

Telephone: 082-***-**** / (012-***-****



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