Profile Summary

Results-driven technology leader offering a combined experience of over 12 years of experience across SAP ECC /a year in S/4 HANA implementation / configuration and providing business solutions, implementing strategies & plans for achieving corporate goals, aligning vision & steering growth initiatives while serving as end to end application owner to support business

Managed overall project stages including client requirements determination, business blueprint, gap analysis, configuration, custom code specifications, testing, training, go-live assistance and post implementation support for applications like SAP ECC and other integrated applications Performance Assurance/ Mobile Suite/ EMS, and Service MAX

Gained international exposure by working and supporting the clients across United States, Canada, Malaysia, Singapore, Japan, China, Australia, GCC and South Korea & UK etc.

Diversified exposure of spearheading SAP application projects across multiple industries and delivering 24*7 supports for all development, testing, training and production environments

Provided Pre-Sales support in the evaluation of SAP automation solutions including requirements gathering to final selection, Request for Quotation (RFQ) creation, business case preparation and presentation to stakeholders for final project approval

Stepped into the role at a critical time in the project due to in-depth knowledge of the business processes of CS/SD and PM; successfully implemented a highly complex distribution framework across multiple systems

Lean Trained professional with excellent analytical skills with technical skills in breadth, design and deliver solutions that remedy core business issues and position the organization to reach the next level of profitability through technology introduction

Areas of Excellence

SAP Implementation/ Support

Resource Planning

Project Delivery Management

Database Design, Data Integration

Solution Designing

Go Live & Post Live Support

Team Management

Process Enhancement/ Automations

Stakeholder & Client Reporting

Career Timeline

Work Experience

Since Sep’18 with Philips India Global Business Services, ITGS, Chennai as Business Process Analyst

Jun’16-Sep’18 with Baker Hughes, a General Electric Company, Bangalore as Application Architect

Feb’16-Jun’16 with Kaar Technologies, Chennai as Senior Consultant

Key Result Areas:

Directing all projects through aggressive project governance processes; presenting changes, issues, risks and contingency plans while collaborating with other project managers to balance project resources, schedules and scope

Interpreting SAP data, mapping current and future-state business processes to application(s) being implemented, and developing plans to address functional gaps between the application and redesigned processes

Mapping business requirements, and developed designs to support defined business requirements, participating in detailed design reviews, reviewing test plans, and provided technical guidance and support to other team members

Reviewing test cases provided by requestor and ensuring test data is available in software development quality environments and reviewing unit testing results, managing integration testing and coordinating user acceptance testing with initial requestor

Performing system refreshes, client copies, and applied support packages, software patches and fixes, daily system health checks, weekly checks and overall system tuning, delivering support to troubleshoot the issues after upgrade

Significant Accomplishments:

Successfully managed key clients including 11 (Philips- Inhouse, GE O&G Inhouse (3), Seder group Al-Yamamah Steel, Johnson and Johnson, Johnson Controls Inc., Marks and Spencer, Novartis A&G, Hewlett Packard (Unified One In-house) at their regional workplaces with different regional languages

Managed a team of 30-45 Engineers and 5 Team Leads in achieving daily/weekly targets set by customer

Led a 5-10-member development/deployment team to create new features like BOTs, for SWO’s, Labor Confirmation, Parts Consumption integration between Sales force and SAP, GST implementation and unique feature like Advance voucher for India, etc., deployed and implemented features on Client or inhouse production units

Directed 5 customer accounts or plants across the globe & generated revenue approximately US $ 750,000 from existing/new clients

Administered numerous projects for companies like Philips- In-house Global Operations and Project Deployment, GE O&G Inhouse (DVI Coimbatore, BH GE Mumbai/Pune/Gurgaon plants and Sales area, 16 Plants in Europe for Global Next Tax engine implementation ), Seder group(POC acceptance), Johnson and Johnson (B2B Canada Plant), Johnson Controls Inc. (Kuala Lumpur Sales area, Shah Alam and Kota Damansara Plants) and Marks & Spencer Module Lead

Previous Experience

Apr’14-Feb’16 with Tata Consultancy services Ltd., Bangalore/Selangor, MY as Functional or IT Analyst

Jan’11-Apr’14 with Infosys Technologies Limited, Chennai/Pune as Senior Associate Consultant

Aug’06-Aug’10 with Hewlett Packard Business Operations Pvt. Ltd., Location as Support Specialist

Education

Management Course in Part-time from Madras University in 2008 with 63%

Biotechnology from RKMV College Chennai in 2006 with 77%

Shalom Higher Secondary School, Higher Secondary Certificate in 2003 with 79%

SVHS School, Secondary School Certificate in 2001 with 78%

Technical & Personal Skills:

ERP Products – SAP, SFDC-ServiceMax, EMS, Performance Assurance. Certified in SAP order fulfillment.

ITIL 4 Foundation and intermediate Certified, Certified Scrum Product Owner,

Office Suite - Microsoft Office Applications such as Excel, Word, PowerPoint, Access, MS Project.

Sharepoints, IBM-Rationale, Solution Manager.

SAP LSMW, Remedy, HPQC, ServiceNow, Mobile Suite, Concur.

Personal Details

Date of Birth: 19th May 1986

Passport No.: J2476234

Refer annexure for project details

Annexure

Projects Handled

Assignment-1 DevOps/Roll-outs/ Support

Company Philips India Global Business Services

Period Sep-2018 till date

Description Philips India Global business services A subsidiary of Philips Health Care and Lighting

Environment SAP ECC 7.4

Tools SAP, HANA stack layered, CONCUR, SolMan, Service Max, EMS/SFDC, Performance assurance, Mobile solution Service NOW.

Key Result Areas:

As a Business Process Analyst or an Application Owner for SAP (4 Kernels), Mobile Suite, Performance Assurance, integrated with SFDC Appex, EMS & Servicemax Providing expertise support during major incidents/crisis/ designing

Managing problem identification, validation of solution and effectiveness of problem management

Establishing definition of End-2-End business KPIs and support in the deployment and rollout

Managing DevOps team for 4 different kernels and accountable to validate critical to quality (CtQ) and ensure IT

Assignment -2 Implementation/Roll-outs/ Support

Company Baker Hughes, a GE company

Period June-2016 to Sep-2018

Description GE Oil and Gas is a Subsidiary of the American Conglomerate General Electric.

Environment SAP ECC 7.4

Tools SAP System, HPQC, CONCUR, Panaya, HPPM, SolMan and Service NOW

Key Result Areas:

As an Applications Architect (Solution architect) responsible for rolling out the Global template for all the other product lines of the Oil and Gas business

Managing the production support enhancements and incidents. Analysing, providing the permanent fix for the support incidents, and handling the issues supporting the team members to solve the issues. Working on dev-ops model for modules CS/PM and often supported SD/PS modules

Projects Implemented:

Implemented CS/SD module for Dresser Valves India Coimbatore a GE owned company, Streamlined Plants or Sales offices in Mumbai, Pune, and Gurgaon by Implementing CS/SD module.

Simultaneously worked on Global Next Tax and Dev-Ops globally.

Assignment-3 Support Project/Project Proposal

Customer Multiple Customers (Seder Group, Mustafa Enterprises, Al-Yamamah Steel, ATCO, ESPAC, BITUMAT)

Period Feb-2016 to June-2016

Description Oman and Saudi Arabia based companies with versatile business i.e., Steel, Building materials, water proofing products, chemicals, Marine and Ports widespread.

Key Result Areas:

As a senior Consultant, supporting all the Clients in the form of Creating Solutions for the customer

Provided POC’s for Seder group and Mustafa enterprises.,

SME for all the resources in the project, and handling the issues supporting the team members to solve the issues.

Assignment -4 Implementation of Project

Customer Johnson and Johnson

Period July 2015 to Feb 2016

Description Johnson & Johnson is an American multinational medical device, pharmaceutical and consumer packaged goods manufacturer.

Environment SAP ECC 6.4

Tools SAP System, HPALM for testing, Solman for CAB or tickets, SharePoint

Key Result Areas:

Business requirement Gathering SD/Pricing, EDI, Legacy systems.

Configuration for SD data mapping and RICEFW development writing Functional Specifications.

Gap Identification in case of any deviation from Global Template setting up new logic/design and provide solution.

Assignment -5 Implementation of Project

Customer Johnson Controls Inc., BE Division, Malaysia

Period December 2014 to June 2015

Description Johnson Controls is the global Manufacturer for Automotive Parts, Building Efficiency and Power Systems. The Implementation for AC Chiller- Manufacturer and Sales& Service plant in Malaysia.

Environment SAP ECC 6.4

Tools SAP System, SharePoint for document, U perform for training document

Key Result Areas:

Worked as sole Functional consultant for the CS-SD (shared) modules.

Coordinate with Business stake holders in client location and gather the business requirement YMM, YMSS plants and UPG division Business

Worked on integration areas of SAP CS-SD-MM-FI.

Assignment -6 Support

Customer Marks and Spencers Plc.,

Period May 2014 to Dec 2014

Description Marks and Spencers, is a major British multinational retailer. It specializes in the selling of clothing, home products and luxury food products.

Environment SAP ECC 6.4

Tools SAP System, Remedy for Ticketing

Key Result Areas:

Worked as lead SAP SD Consultant.

Assigning the tickets to team members and responding to the incidents in 24*7 SLA model.

Perform BAU activities on weekends like Business insight reporting which is a golden report for business to be used on their meet with CEO.

Worked on the interface issues between PI-Middleware- legacy system often. core-SAP to e-SAP or i-

Assignment -7 Rollout/Implementation, Upgrade, Support Projects

Customer Novartis Vaccines and Diagnostics

Period January 2011 to April 2014

Description Novartis International AG is a Swiss multinational pharmaceutical ranking number one in sales (57.9 billion US$) among the world-wide industry in 2013. In July 2015, Novartis the largest healthcare company by its metric.

Environment SAP ECC 6.4

Tools SAP System, HP-QC for Testing, Share points for documentation, Remedy for ticketing

Key Result Areas:

Rollout for new Business, Steady state, Upgrade and Migration of Sub-levels or Projects within the account for 3.4 yrs:

Up gradation project: Enhancing the landscape EHP 3 to EHP 5 was carried out globally:

oTest all the functionalities and the process implemented across the Environments globally

oAround 200 odd complex customized objects of formal testing were conducted. Which was implemented earlier and to trace out the defects or any functionality miss-outs

oConfirmation testing was performed for almost every standard function of the system

oImplementation experience or Roll-out: Project Aggripal Supply HUB

Part of WM-PP interface has been implemented for the ASHB Novartis V&D:

oDesigning the objects, creating Functional specs, coordinating with Business gathering the requirements and implementing or developing with the help of the develope

oCreating the requirements in the testing tools creating the test cases test scripts. OQ testing conducted internally while PQ testing conducted along with the key users

oUser manual to train the end users and a technical document for the support team has been created. Provided training to end users hands-on training to the support team about the implemented objects

Migration Project: McKesson 3PL, Migration project wherein involved in the Plant maintenance module:

oMigrate the Goods and material from Plant UPS to ICSI

oAll the configurations/development related to migrating the materials completely from the Plant UPS to ICSI at US site

oInvolved in the designing of objects, creating Functional specs, coordinating with Business gathering the requirements and implementing or developing with the help of the developer

oCreating the requirements in the testing tools creating the test cases test scripts

Enhancements/ Support Project: Steady state support

oCore member of the team by supporting the steady state tickets along with the Project implementations. Solved support tickets raised by the BPE’s across all the modules

oLearned to solve the issues OR CR’s raised by the BPE’s across the modules like MM/WM/PP/FI/CO

oIn addition to above modules have worked on Security tickets as well.

Managed services contract:

oIdentified as the Core CS-SD mentor/Offshore Lead for Managed services contract signed between Novartis and Infosys

oKey factors of the contract between two sides are maintaining the SLA’s, full Onus over the issues raised by the BPE’s, conducting the regular training for the users for the newly implemented objects or projects

Assignment -8 Support, Order analyst, SME

Customer Hewlett-Packard Company (HP)

Period August ‘2006 to August 2010

Description The Hewlett-Packard Company (HP) is an American global information technology company. It develops and provides a wide variety of hardware components as well as software and related services to consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers in the government, health and education sectors.

Key Result Areas:

As a SAP Support specialist Consultant for AMS (which includes LAC, MCA, Costa Rica) and EMEA region globally. Supported few other processes like ROP, FCP, and APJ O&C; resolving the issues raised by the users

SME (Subject Matter Expert) for the Module CS/SD: Expertise in the below Process:

Technical objects: extensive use experience over functional locations, equipment, Contracts, Revenue recognition, Billing plans, BOMs, SD Item categories and CO related master data

oWarranty Processing (Manual Warranty, Inclusion Warranty Process) Material global warranty/master warranty and grace period etc., settlement, Different types of contract process like service contract, Multinational contracts(ie., Delivering contract, negotiating contract procedure) and Paid Service Billing.

oReturns and Paid repair Order processing, including standard SAP functionality and deep familiarity with settings in customizing.

oCredit Process: Ample knowledge in Customized settings transactions called Partial credits, full credits process and Missing billings

oQuote to contract: Credit check process before converting the quote to contract, importance of the contract status(i.e., COMP, INPD, RPHD etc)

oContract: Delivery only contracts like prepaid service contracts based out of the prepaid or care packs bought by the customer

Order Analyst/Business Key user-- SAP (CS/SD Module) for the Optimization Process for all the Europe and Middle East Africa (EMEA) Region

As Focal point for a Team in Dalian (China):

A team of 8 members in china, used to Monitor the Work order inflow and outflow of the team by assigning work orders.

Trained the new comers for process Amendments(Dalian a BCP team)

Quality check for all the work orders; Error Analysis, CAPA and Dash Board Activities

adifr6@r.postjobfree.com +91-984*******

RAGHAVENDRA RAMAMURTHY

SAP Implementation and Support

High-energy Technocrat with experience in executing prestigious SAP implementation projects within strict time schedule, targeting assignments in SAP Implementation (CS-SM/SD/PM Modules) along with Service Max. A Certified SAP associate, ITIL 4, Certified Scrum Product Owner

Location Preference: United Kingdom and Europe

Since Sep’18 with Philips India Global Business Services, ITGS, Chennai as Business Process Analyst

Jun’16-Sep’18 with Baker Hughes, a General Electric Company, Bangalore as Application Architect

Aug’06-Aug’10 with Hewlett Packard Business Operations Pvt. Ltd., Chennai, as Support Specialist

Jan’11-Apr’14 with Infosys Technologies Limited, Chennai/ Pune as Sr. Associate Consultant

Feb’16-Jun’16 with Kaar Technologies, Chennai as Sr. Consultant

Apr’14-Feb’16 with Tata Consultancy services Ltd., Bangalore/Selangor, MY as IT Analyst

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