IT Technician

Altaful Hasib

Detroit, MI 313-***-**** **************@*****.*** www.linkedin.com/in/altafulhasib OBJECTIVE

Seeking an internship or co-op in the field of Management Information Systems EDUCATION

Wayne State University, Mike Ilitch School of Business Detroit, MI Bachelor of Science in Business Administration Expected: May 2022 Major: Management Information Systems & Minor: Computer Science GPA: 3.7 RELEVANT COURSEWORK

Calculus I, Calculus II, Statistical Methods II, Fundamental Structures, Computer Science I, Problem Solving and Programming, Technical Communications, Business Information Systems TECHNICAL & COMPUTER SKILLS

Software: C++, Java, Python, R, PyCharm, Practice Fusion Databases: Oracle, Visual Studio Applications: Microsoft Word, Excel, PowerPoint Operating Systems: Windows, MacOS, Linux HONORS & ACTIVITIES Dean’s List, Wayne State University Fall 2019 – Present Member, Muslim Student’s Association Fall 2019 – Present Member, Information Technology Organization Fall 2019 – Present PROFESSIONAL TRAINING

nPower Detroit, MI

IT Fundamentals Student September 2020 – Present

• Hardware: Components and devices including printers, computers, laptops, and routers

• Software: Troubleshoot PC and mobile device issues including application security support

• Windows Operating Systems: Install and support Windows OS

• Networking: Familiar with TCP/IP, WIFI and SOHO

• Security: Identify and protect against vulnerabilities for devices and their network connections

• Mobile Devices: Configure laptops and other mobile devices Hamtramck General Medical Practice Hamtramck, MI

Medical Receptionist May 2019 – February 2020

• Scheduled, rescheduled, and verified patient appointments at the clinic and with secondary care providers

• Collected patient co-payments and recorded payment transactions

• Obtained third party authorization for services provided and communicated outstanding balances to insurance companies and patients

• Coordinated physician schedules and maintained patient flow by communicating patient arrivals or delays Payless ShoeSource Hamtramck, MI

Sales Associate September 2018 – May 2019

• Maintained a regular customer base and actively worked to develop lucrative new customer relationships

• Investigated and resolved customer issues to strengthen store reputation and grow customer retention

• Developed expert-level product knowledge of footwear and uses understanding of products and customers’ desires to exceed personal sales goals by 10 percent for three consecutive months

• Stocked, replenished, and organized inventory with accuracy and efficiency, completing task 10% faster than average associates

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