Social Media Branch Manager

Tracey Kinder

Hot Springs, AR ***** 501-***-**** adifqa@r.postjobfree.com

Brand Statement

A leader skilled in building brand equity, client relationships, team leadership, operations and management excellence EXECUTIVE SUMMARY

Senior Financial Executive with extensive experience in strategic planning, staff management, execution of operational strategies, asset optimization, sales, marketing and risk management. Proven leader with expertise in client service delivery, daily operations, bank and regulatory policies and procedures. A results-driven executive with a track record of increasing revenue, profitability and productivity through development and execution of sales strategies with performance measures, maximizing client relationships and operations management. Strong, ethical leader who is skilled in leading teams with integrity, encouraging creative work environments and promoting a positive culture within the organization. CORE COMPETENCIES

Business Development Team Development and Management Operations Excellence Leadership Organizational Development Strategic Planning Negotiation Communication Integrity P&L Management Revenue Generation Risk Management Community Involvement Compliance Security Problem-Solving Data Analysis PROFESSIONAL EXPERIENCE

SVP Regional Branch Manager May 2014 – Oct 2020

Bank OZK—Hot Springs, AR

Responsible for managing 16 Banking offices with a retail staff of 85 in South Arkansas Division and over $850M in core deposits.

Key Highlights:

• Successfully executed company objectives by leading, coaching and developing multiple sales techniques, service excellence and compliance guidelines for Banking Center Managers, Business Development Officers and branch personnel.

• Ensured accurate financial position and business valuation by performing in-depth due diligence, business intelligence and data collection.

• Provided operational excellence and maintained employee retention by facilitating annual budget meetings to review salary, employee benefits, incentives and employee performance for all team members.

• Improved overall productivity by identifying opportunities to improve reconciliation processes and supporting new integration procedures.

• Increased revenue and minimized risk for the overall division by ensuring all branches were operating efficiently.

• Enhanced visibility for Bank OZK by professionally representing the company through non-profit volunteer work. SVP Hot Springs Branch Administrator Aug 2008 - May 2014 Bank OZK/Bank of Ozarks/Summit Bank—Hot Springs, AR Senior executive responsible for overseeing branch team consisting of eight banking offices with a retail staff of >60 in the Hot Springs market to deliver an average of $400M in annual core deposits. Key Highlights:

• Increased market penetration, growth and profitability while expanding client relationships by identifying and capitalizing on community business opportunities with effective networking.

• Enhanced employee retention and morale by developing performance metrics, assessing employee performance and developing improvement plans to provide ongoing training, coaching and team development.

• Improved organizational talent and skillset by interviewing and hiring talented individuals with top-level strengths.

• Promoted products and services by forging strategic alliances with complimentary service providers and networking channels.

Tracey Kinder

Hot Springs, AR 71913 501-***-**** adifqa@r.postjobfree.com 2

• Delivered cost savings and increased operational efficiencies by creating, monitoring and enhancing processes.

• Selected for conversion team to train new team members for Bank OZK transitioning with a focus on promoting a positive culture for enhanced operating procedures. Branch Manager Jan 2005 – Aug 2007

Summit Bank—Hot Springs, AR

Oversaw daily operations as well as opening new accounts by building and managing client relationships, increasing team productivity and strengthening operational efficiency by using data driven decision-making. Key Highlights:

• Identified opportunities to reduce operating and capital expense while driving growth and increasing operational efficiencies.

• Increased accuracy and reduced discrepancies by monitoring cash intake and deposit records consistently and quickly resolving differences between accounting information and cash drawer.

• Maintained and grew existing client base by coaching team to provide exceptional customer service while constantly seeking meaningful ways to assist customers by assessing needs and retaining customer preferences.

• Consistently met operational and sales targets by training and coaching team members in successful strategies. Customer Service Representative Jan 2002 – Jan 2005 Summit Bank—Hot Springs, AR

Responsible for presenting new/additional products and services to new and existing customers, coordinating daily cash reconciliation in a high-volume location and balancing general ledger accounts to ensure accuracy. EDUCATION

BUSINESS ADMINISTRATION AND MANAGEMENT, ARKANSAS STATE UNIVERSITY—JONESBORO, AR CONTINUING EDUCATION

Anti-Money Laundering Risk Management Fair Credit Reporting IRA Regulatory and Compliance Standards Physical Security Community Reinvestment Act (CRA) Training Terrorist Financial Reporting Privacy Act Wire Training Insider Trading Policy Awareness: ID Theft Red Flags Risk Email and Social Media Standards Data Governance Training Preventing Workplace Violence Truth in Savings Act The Bank Secrecy Act Currency Transaction Report (CTR) Training Office of Foreign Assets Control (OFAC) Training Customer Identification Program (CIP) Government Guaranteed Lending Products Fair and Responsible Lending Elder Financial Abuse PROFESSIONAL DEVELOPMENT

Sales and Marketing Team Management Business Resumption Planning Client Relationship Management Leadership Issue Resolution Communication Collaboration Organization Client Relationship Development Performance Metrics Change Management Marketplace Trends Technical Proficiency Code of Business Conduct & Ethics Training Relationship Selling Leader X Training Corporate Compliance Training Complaint Management Training Strait Talk About Management

VOLUNTEER EXPERIENCE

Garland County Circle of Friends for Arkansas Children’s Hospital CASA (Court Appointed Special Advocates) Ouachita Children’s Center ACE (All Created Equal) Lakeside School District

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