Team Lead
Resume:
KAYLA KUTSCH
Edwardsville, IL
*****.******@******.***
Experienced Team Lead knowledgeable about all areas of business operations and eager to bring expertise to new positions. Remains calm and poised even in high pressured situations. HIGHLIGHTS
• Reliable and punctual
• Cash Handling and Payroll
• Proven Leader
• Engaging Personality
• Excellent mulit-tasker
• Neat, Clean, and Professional
• Comfortable for standing for long time periods
• Delivers exceptional customer service
Authorized to work in the US for any employer
Recruiter
CFA STAFFING
May 2019 to May 2020
• Developed lists of qualified candidates for corporate hiring managers
• Organized new employee orientation schedules for all new hires
• Conducted exit interviews and verified that employment termination paperwork was completed
• Evaluated technical knowledge and skills of each candidate against client requirements
• Coordinated drug testing and compiled results
• Developed and implemented recruitment strategies, interviewed applicants, and managed hiring process including executing employment contracts
• Payroll for more than 100 employees
Team Lead
Childtime - Arnold, MO
March 2016 to December 2018
• Mentored and supported new employees on industry practices and business operations.
• Evaluated key business metrics and made recommendations for proactive adjustments to policies and procedures.
• Directed teams of professionals in special projects and daily operations.
• Sparked creativity and imagination by helping children discover new things each day.
• Supervised circle time, free play, outside play and learning and developmental activities.
• Familiarized parents with center's policies, regulations, fees and curriculum.
• Controlled administrative, operational, financial and logistical areas of facility. WORK EXPERIENCE
• Communicated with children's parents and guardians about daily activities, behaviors and problems. Infant Room Teacher
Kindercare Learning Centers - St. Louis, MO
February 2015 to September 2015
• Built stable, consistent and positive environment for 6 months to 1 year old children.
• Carefully monitored children's play activities.
• Sparked creativity and imagination by helping children discover new things each day.
• Made policy decisions in conjunction with daycare board.
• Offered detailed daily reports that outlined each child's activities.
• Supported children's emotional and social development by adapting communication tactics for differing client needs.
• Communicated with parents and guardians about daily activities and about their children's progress. Server/TOGO Specialist
Olive Garden - Maplewood, MO
September 2014 to January 2015
• Delivered exceptional, friendly and fast service.
• Welcomed guests with a personable attitude and smile, offering to bring their beverage orders while they reviewed the menu.
• Managed customer service by training staff, overseeing operations and resolve issues in a timely manner.
• Provided friendly and courteous service to all guests.
• Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
• Actively complied with all health department regulations and rectified issues immediately.
• Maintained a professional tone of voice and words at all times, including during peak rush hours Shift Leader
Tutti Frutti - University City, MO
October 2012 to March 2014
Prepared fruit and yogurt and changed them out accordingly. Made sure that co-workers knew what to do and clean next, while also assisting them in what they needed help with. Cleaned
restaurant each night and after each customer to ensure quality. Hostess/TOGO Specialist/Server
Applebees - St. Louis, MO
July 2011 to August 2013
Greeted guests at door with a friendly smile assisting their needs. Answered phones within two rings while multitasking bagging up food and bringing it out to the customers car. Handled cash and
credit transactions.
High School Diploma
Affton High School - Affton, MO
2013
EDUCATION
• Microsoft Office (3 years)
• Team Lead
• Key Holder
• Shift Supervisor
• Shift Lead
• Customer Service
• Recruiting
• HR Sourcing
• Human Resources
• Interviewing
• Payroll
• Talent Acquisition
• Tax Experience
• Management
• Employee Orientation
• Human Resources Management
First Aid CPR AED
February 2017 to February 2019
Basic Sanitation
Present
Master Teacher
February 2017 to Present
Driver's License
Attention to Detail Skills — Highly Proficient
September 2018
Measures a candidate’s ability to use diligence when drafting and editing documents. Full results: Highly Proficient
Working with MS Word Documents (Intermediate) — Expert SKILLS
CERTIFICATIONS AND LICENSES
ASSESSMENTS
April 2019
Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Expert
Administrator — Expert
June 2020
Personality and problem-solving skills.
Full results: Expert
Spreadsheets with Microsoft Excel — Proficient
June 2020
Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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