DR/ NAGLAA EZZAT KHALIL

Address

Dubai, UAE

Email:

adifp8@r.postjobfree.com

Home Tel:

042946051

Mobile

055*******

050*******

Summary:

A goal oriented, progressive individual with 17 Years experience of combined experience in medical filed as a dentist with 7 years of experience in positions that enable the development of diverse skills and proactive operations management with wide knowledge healthcare management, client relations,Business development, Admissions and recruiting .professional acumen of leadership .Manage and resolve area of concern raised by patients, physicians, nurses, admin staff.

HIGHLIGHTS:

-Clinic operations manager at American Wellness Center, DHCC, Dubai

- Operations manager at Dr Rami Hamed Center day care surgery, DHCC, Dubai .

-Clinic manager at German Dental Oasis Clinic Dubai, UAE

-Medical Manager in I care Medical Group, U.A.E

-Supervisor Dental Department in Canadian Medical Equipment company, U.A.E.

-GP Dentist in Egyptian Clinics .

Qualification:

Bachelor of Oral and dental surgery Egypt: 1991

LICENSURE & CERTIFICATION:

MOH License / Egypt as G.P Dentis:1992

High diploma in Alternative Medicine from OATM: 2013-2014

(Open Academy of Complementary Medicine) Egypt.

This include (Cupping therapy, Medical Acupuncture,

Therapeutic Nutrition, Reflexology, Herbal Therapy,

Therapeutic Message and Sport Medicine) .

High diploma in Hospital Management (UK): 2016

Pursuing MBA

PRACTICAL TRAINING:

Practical training in the Egyptian Ministry of Health hospitals Egypt: 1991-1992

PROFESSIONAL POSITIONS:

*Clinic Operations Manager (American Wellness Center) : October 2019-Present

-Track all the staff attendance, leave and schedule.

- Responsible all the operations inside the center, ensuring smooth workflow.

- Ensuring patients satisfaction along with clinical staff.

- Generate regular statistic and reports regarding to the new queries, waiting time.

- Monitoring admin staff to ensure proper handling patients, booking, scheduling, update patient EMR, Billing, getting insurance approval.

- Administrate the workflow process between registration, Academic affairs and finance department.

- Implement marketing Strategy and coordinate with marketing team.

- Quality assurance, and medical protocol and implementation of the

Facility policies

- Provide guidance, leadership, oversight and continuous

- Quality improvement within the facility.

- Beside responsibility as HSE manager, supervise the all health, safety

And environment.

-HR role in hiring the staff.

- Conducting CPQ inspection with ISQUA accreditation.

- liaising with insurance companies for bringing insurance on board.

- (AWC has different specialties e.g. psychiatric, psychology, neurosurgery, pulmonology,neurology,family medicine, pain medicine,physiotherapy and rehabilitation, nutrition, general pediatric, pediatric cardiology,speech and langue therapy, occupational therapy, ENT,Orthopedic, GP and aesthetics, Gynecologist, Internal medicine and Audio vestibular).

*Clinic Operations Manager (Rami Hamed Center): January 2017-October 2019

(Day care surgery with multiple specialties in DHCC Dubai)

- Responsible for all the operations inside the facility, ensuring smooth workflow.

Plan, direct, and coordinate medical and health services in the facility.

- Hold the senior medical administrative position in the medical practice.

- Responsible for several activates related to the delivery of the

highest medical care and clinical

Services such as cost management, utilization review,

Quality assurance, and medical protocol and implementation of the

Facility policies

- Provide guidance, leadership, oversight and continuous

Quality improvement within the facility.

- HSE manager, supervise the all health, safety and environment.

- Holding CPD program and continues training for the medical staff.

- HR role in hiring staff (absence, leave).

- address risk management comprising of risks for the patients, clinicians and organization.

- Dr Rami Hamid Center has different specialties e.g.

(general surgery, dermatology, pediatric, family medicine, ENT, cardiology, dental GP, orthopedic surgery, plastic surgeon, anesthesiologist, nutrition, physiotherapy, obstetrics and gynecology, dental surgeon, pedodontics, orthodontic )

In house pharmacy, radiology department (MRI, CT, X-ray).

* Clinic manager (German Dental Oasis Clinic) DHCC,Dubai :January 2016-December 2016

- Improving profits and developing the brand further increase

Revenue

- Marketing plan and services

- Managing, planning and coordinating the operations of the clinic.

- Revenue generation, maintain quality standards

- Supervising clinic staff, monitoring delivery of patient services.

- Provide consultation regarding procedures, prices and treatment.

- Preparing the policies in the clinic

- Creation of qualified customer quotes

- Pro-active business orientated communication with customers

- Acceptance and identification of custom complaints.

And coordination with doctors

- Offer highest customer satisfaction

- Maintain the patients’ records

- HR role in hiring the medical staff.

* Medical manager in I-Care group Dubai: 2013-2015

- Team management, guiding the team to their targets

- Responsible for overseeing day to day operations.

- Ensure smooth running of facility operations for getting the

Maximum patient satisfaction.

- Resolve any problem facing the patients or the medical

Staff.

- Check and maintain the patient’s medical records.

- Responsible for the services quality.

- Liaises with insurance company for prior approval.

- Business Development, sale planning ensuring profit

Targets, marketing and advertising Campaigns.

* Supervisor Dental Department/Medical Representative: 2009-2010.

in Canadian medical equipment Company in UAE.

By meeting doctors for presentation of the medical products in

UAE clinics and hospitals.

Quotations prepared.

Implementation company targets and provide the

Maximum clients’ satisfaction.

* GP dentist in Al Azhar University in EGYPT for continuous: 2006-2008

Education for getting high diploma in operative dentistry by

Attendance of lectures and practical training in AL Zahra

Hospital.

* General Practitioner in private clinic EGYPT.: -2004

Diagnosis different cases, treatment (filling, treatment

Of gum diseases, extraction and bleaching)

Providing maximum care and infection control methods.

Excellent clinic management skills.

Languages: Arabic: mother tongue

English: reading, writing and speaking fluently

Computer skills: MS office tools skill (word, excel, power point and access)

Nationality: Egyptian.

Religion: Islam.

Date of birth: December 12, 1968

Marital status: Married.

Residence: On Husband’s Residence

Driving License: U.A.E Driving License, have my own car

All supported documents are furnished upon request

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