Territory Manager Event Manager

Noelle Schmitt

Territory Manager / Event Manager

Chicago, IL 312-***-****

adifmq@r.postjobfree.com

linkedin.com/in/noelle-schmitt

Engaging and detail-oriented professional with over 13 years of diverse experience in the ecommerce industry, exceptional time management skills, and the capacity to energize a team of professionals by creating a dynamic and innovative team culture.

Qualifications Summary

Visionary professional with the ability to oversee and plan daily operations with a focus on enhancing customer satisfaction.

Collaborative team-player with high emotional intelligence and the capacity to mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes.

Exceptional communicator and change agent with a sharp power of observation, able to create, communicate, and maintain quality control policies and standard work procedures to area managers and associates.

Strategic thinker and skilled problem-solver with the capacity to ensure optimal inventory levels of full goods are maintained in order to fulfill daily sales needs.

Organized professional with a proactive mindset and a strong work ethic, able to interface with personnel and service providers to resolve challenging issues regarding device service and equipment.

Highly effective strategist with the capacity to use creativity to determine the best course of action for the organization as a whole through use of skills that transfer across multiple industries and positions.

Career Experience

StubHub Chicago, IL 2013 to 2020

Territory Manager, Field Operations 2017 to 2020

Established strong foundation for success through oversight of event management projects from inception to completion. Maximized productivity and provided vital structure by curating engaging fan experiences and procuring ticketed inventory for each event while collaborating cross-departmentally. Demonstrated strong leadership and foresight while managing a team of senior coordinators, coordinators, managers, and contracted staff. Exercised sound judgment and discretion through oversight of a $1M regional budget.

Selected Contributions:

Generated over $100M in annual revenue through oversight of event operations and logistics; managed fulfillment and delivery for high profile events including Super Bowl, Masters, Coachella, and Lollapalooza.

Reduced annual T&E spending 5% by streamlining forecasting and annual projects planning.

Shaped a vibrant, productive environment by conducting weekly status meetings to develop strategy for new project plans and review current project plans and fulfillment levels.

Captured substantial gains in efficiency and productivity by ensuring vendor contracts, sales outreach, and marketing materials deadlines were consistently met.

Defined direction that catalyzed coordination across departments through design and delivery of training for multi-level, cross-departmental staff attending major events including the Super Bowl and the Masters.

Contributed significantly to increased revenue by facilitating research plans designed to enhanced fan engagement and hospitality offerings.

Delivered key contributions toward success as escalation point for high level customer issues.

Assistant Regional Manager, Field Operations 2015 to 2017

Enabled nearly a full point increase in App Store and Google Play Store ratings by developing an innovative employee and fan app download contest designed to increase fan interaction and improve app downloads and ratings.

Selected Contributions:

Demonstrated leadership and communication skills by boosting staff morale through use of upbeat weekly communications regarding upcoming deliverables and contest results.

Created environment for sustained success by building out event logistics, extensions, and user groups through use of Custom Logic System, a backend fulfillment tool.

Exercised detailed analysis and judgment while negotiating contracts with hotels, retail locations, conference centers, and various event spaces for pop-up events.

Utilized queries to monitor fulfillment levels and event GMS.

Leveraged experience and skill to determine event coverage (MySQL).

Supervisor, Field Operations 2013 to 2015

Demonstrated leadership and perseverance to drive innovation while managing a hybrid team of event coordinators and customer service representatives.

Selected Contributions:

Demonstrated innovation and capacity to excel by designing program for regional staff to meet and exceed customer service goals; enabled over 90% program success rate.

Exhibited exceptional ability to marshal appropriate resources by processing fulfillment and orders for events utilizing internal CRM tool and queries.

Created energy and stability by reporting monthly customer satisfaction results to regional staff and offer coaching opportunities with a focus on continued improvement.

Professional Proficiencies

Microsoft Office Suite Operations Fulfillment Management Public Speaking People Management Written Communication Project Planning Fan Engagement Team Building Mentoring Creative Problem Solver Event Planning/Management Customer Service Budget Management Vendor Management Inventory Management CRM Jira Google Office

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