Sales Customer
Resume:
Profile:
o A dynamic professional with extensive work experience and in the domain of
Operation / Financial Management, Asset Management (Transfer Agency), Customer Relationship Management and Team Management.
o Proficient in managing & leading teams for running successful process operations & experience of customer relation service standards for business excellence. o Hands on experience in conducting cross training with procedures & preparing reports, presentations, manuals and other documents as needed. o Excellent interpersonal & communication skills with strong abilities in client relationship management.
Speciality:
SHAHZAD AHMED KHAN
Iqama Status: Transferrable
Email: *******.****.**@*****.***
Cell no.: +966*********
Education:
Bachelors in Commerce, from University of Karachi 1988
Secondary School Certificate,from Argo Technical Boys School 1984
Work Experience:
Dress Best Corporate Wear, Modern Uniforms:
May2019-Present
o Coordinate and monitor the customer requests for operational requirements o Checking and observing whether the deliveries of packages and invoices are accurately executed to the customers.
o Coordination with the custom clearance.
o Arrangements of transportation for smooth handling of delivery goods to the customer.
Marine Operation and Technical Support Agent, National Bunkering Company: August 2017- April 2019
o Coordinate and monitor the customer request for operational requirement. o Monitoring all the fuel received from Aramco and its distribution to the customers. o Checking and observing whether the invoices are accurately executed to the customers. o Arranging the marine crew according to the Governments order (called minimum safe manning).
o Arranging Crew booking and transportation.
o Quarterly budgeting for department according to their requirement. o Credit customer receivables.
o Costing of spares and materials.
Operation / Financial Coordinator, Arabian Aircraft Services General Aviation, King Abdul-Aziz International Airport KSA: Nov 2000-June 2017 o Coordinate and monitor the customer request for smooth operation. o Ensure premises, Assets and Communication ways are used effectively. o Supervise orders and arrange stocking materials and equipment to meet need. o Invoices recording & Payment in Oracle & ERP(enterprise resource planning) o Prepare the reports as per the management’s requirement o Managing the staff and regulating them to perform their activities better. o Coordinating and corresponding to customers in order to mature the task in the benefit to company / customer satisfaction on long term basis. o ULD Buildup Advance Course: By DHL (SNAS) in Riyadh – 3rd Dec 2014 o DHL Airside Supervision Course: By DHL (SNAS) in Riyadh – 9th Dec 2014 o Maintaining recharging/paying material requested by customer/ supplier respectively. o Preparing staff and their family air ticketing and annual leave arrangement. Using excellent customer service skills establishes and maintains effective working relationships with other employees and officials.
o Worked as Flight Dispatcher 2 years in Operations (Year 2004-2005) o Ground Service equipment’s keeping record of (Passengers Step, Conveyor belt Hi-Loader, Tow Truck, Air-condition Truck, Air Start Truck, Ground Power Unit, Toilet and Water Truck etc.)
o Controlling all the employees travel record according to their contract entitlement. Posting to finance and administration department.
o Knowledge of ICAO, IATA code and Landing arrangement of international rule for safe and lawful manner (like wise visa requirement).
o Crew layover temporary visa GED, Transportation and Hotel arrangement. o Working with KAIA GACA to verifying the Aircrafts and Passengers Movement reports and keeping manifest.
o Presently working on following system CADAS - SITA, NOTAM, Weather and Flight Plan Filling AX - Microsoft ERP.
o Coordinating with Terminal Manager for VVIP movements.
Counter Sales and Ticketing/Reservation Supervisor, Alitalia-Hotel Metropole Karachi: July 1998-Oct 2000
o Checking daily agent and counter ticketing sales report o Insuring submission of daily sales report to finance on time o Petty Cash in-charge
Counter Sales and Ticketing/ Reservation, Saudi Arabian Airlines. Trump Tower New York-USA: Dec 1991- May 1998
o Respond to customer inquiries with accurate up-to-date information. o Controlling and checking counter sales accuracy. o Provide superior customer service.
o Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and posted or verbal communication.
Accountant, Pakistan International Airlines, Xenel Building-K.S.A: Jan 1984-July 1991
o Checking Sales and refund reports.
o Posting in appropriate ledgers.
o Preparing cash reports.
Professional Trainings:
American Airlines SABER system (Short Course)
SAR Saudi Arabian Airlines Reservation course
RE-PAK Pakistan International Airlines Reservation system
Alitalia Arco System
Apprentice ship diploma as Steward Karachi Intercontinental
Speciality:
Reference: Will be provided on request
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