Sales Representative Service
Resume:
Name: Ann Marie Kacprzak
Address: **** ******* **** ********** ****** PA 18612 Email: adifge@r.postjobfree.com
Phone: 570-***-****
Education:
Northwest Area High School
2004 – 2008
High School Diploma
Kaplan University
2013 - 2017
126 Credits towards Bachelor's Degree out of 160
Bachelor's Degree in Human Services Child and Family Welfare Certifications
Basic Life Support (BLS) Certified
CPR & First Aid Pediatrics/Adult Certified
Automated External Defibrillator (AED) Certified
Mandated Reporter of Child Abuse & Neglect Certified RBT 40 Hour Training Course Completed
Work Experience:
Behavioral Health Technician (BHT)
Pyramid Healthcare - Dallas, PA
November 2019 to September 2020
I would assist patients by admitting them into the facility and would conduct discharges and body searches. I would do daily room checks and make sure the clients are ok and safe. I would hold groups and meetings with patients and help each client with their goals to recover. I would also arrange for the clients to speak with case management and a counselor. ABA Therapist
Project Brilliance - Lake Worth, FL
June 2018 to September 2018
I would learn each client's treatment plan and implement skills and learning so that each child can focus on being more independent. I would collect data and pair with each client. I would inflict positive reinforcement for completing tasks. I would teach my clients to be more vocal and direct. Each client would have their own goals to achieve daily and I would work on those goals with them.
ABA Therapist
Build N Care Therapy – Tom’s River NJ
March 2017 to February 2018
I would go over each client's treatment plan and see what goals the clients need to work on. I would do in-home therapy with each client individually and practice reinforcing and manding with my clients. Completing tasks were very important and helping each child in the areas that they struggle.
ABA Therapist
ABC Counseling & Family Services - Brooklyn, NY
January 2017 to September 2017
I would go over each client's treatment plan and see what goals the clients need to work on. I would do in-home therapy with each client individually and practice reinforcing and manding with my clients. Completing tasks were very important and helping each child in the areas that they struggle.
Pharmacy Customer Service
Cigna - Moosic, PA
October 2015 to November 2016
I would answer phone calls from customers who are close to running out of their prescription medications and I would set up a mail order refill for their medications to be mailed out. I would also call out to doctors to get new prescriptions and prescription renewals that have expired or have run out of refills. I would also answer questions about their insurance and deductibles and any information they needed about their policy plan.
Teacher Assistant
Building Blocks Learning Academy - Dallas, PA
July 2015 to August 2016
I would assist with taking care of children ages ranging from 12 months to 3 years of age. I would create and follow structured daily plans for children. Caring, feeding, teaching, reading, would all be provided for children. I would help each child reach and create new milestones. Daily logs and charts were sent to parents at time of pick up.
General Clerk III
Aerotek - Pittston, PA
December 2014 to June 2015
Responsibilities
Appeals processor
Customer Service to Sales Representative
Bank Of America - Moosic, PA
November 2013 to January 2014
I would answer all general account questions, perform balance transfers and direct deposits. I would pay credit card bills and help set up online banking accounts for checking and savings accounts for customers.
Collections Representative
Sallie Mae
March 2013 to September 2013
I was a part of the Collections Department at Sallie Mae. I would take both inbound and outbound calls relating delinquent student loans. I would take payments, process forbearances and deferments on students loans to help borrowers get on a better track for making payments. Customer Service Representative
Lord & Taylor Call Center
April 2011 to December 2012
I was a part of the Hudson Bay Company and answer calls from Canada about their items in stores called The Bay, Zellers, and Fields. I also placed orders from those stores and resolved problems with customers about their purchases. I filed paperwork and organized customer information and orders. I also created and responded to daily emails from customers and to and from vendors.
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