CURRICULUMVITAE

PranganaMukherjee E-mail:adifdb@r.postjobfree.com

107NetajiSubhasRoad

BehalaKolkata700034 Ph-743-***-****

OBJECTIVE :Toexcelinthefieldoffastfoodretailindustrybyputtingusemy skillset's,asaeffectivemanagementskillwithspecialfocusoncustomer service

Experience

Companyname:BaristaCaféCompanyLtd,Kolkata.

Department:FoodandBeverageService

Designation:Brewmaster-1

JoiningDate:4thMay2007.

TotalExperience:SixMonths.

Companyname:HotelTheGrandAshok

Department:FoodandBeverageService

Designation:Hostess

JoiningDate:26thNovember2007

TotalExperience:1Year.

Companyname:BaristaCaféCompanyBangalore

Department:FoodandBeverageService

Designation:Brewmaster-2

JoiningDate:4thMay2009.

TotalExperience:1.8months.

Companyname:COSTACOFFEEBANGALORE

Department:FoodandBeverageService

Designation:ASM

JoiningDate:1March2011

TotalExperience:2.9years.

Companyname:CaféCoffeedayLucknow

Department:FoodandBeverageService

Designation:SM

JoiningDate:25March2014

TotalExperience:30Jan2016.

CompanyName:MavenInfotechPvtLtd

Department:,QualityAssuranceofficer

Destination:QualityAssurancemanager

JoiningDate:November2016Til2018.

Companyname:Subway(underBLA)

Designation:RestaurantManager

Joiningdate:2018tildate

JobProfile:

responsibilitiestodifferentindividualstoensurealnecessaryactivitiesarecarriedoutintimely bases.

Budgeting,settingtargetsandfinancialduties:

•Reviewing,administratingandapprovingpayrols

•Checkingandsecuringcashreceipts,pettycash,etc

•Stockcounting

•Implementingprocedurestolimitstockwastageandunauthorizedfoodconsumptionbythe staff.

•Budgetingexisting/newexpensestocontrolcostandensuringmaximumprofitability.

•Achievingsetprofitandlosstargets.

•Reducing.FoodcostandincreasingtheGP

Marketing&promotionalduties:

•Recognizingnewtrendsandimplementingactionplansaccordingly

•Creatinganddrivingmarketingcampaigns;andbuildingbridgeswiththelocalcommunity

•Forecastingthereturnofeachmarketingcampaignandmeasuringactualreturnsagainst marketingcost.

•Carryingoutworkoutsidetherestaurant,including'mysteryshopping' Standardization,monitoringandmaintainingregulations&policies:

•Makingsureafast-trackauditiscompleteddailytocheckthesafetyofequipmentandthat foodisproperlycooked,onlyin-datestockisused,andalotherproductsarediscarded.

•Monitoring&maintaininghighstandardsoffood,service,hygieneandaspotlessambience.

•Ensuringthecompany'srequiredstandardsofcustomercareandservicearemetand practicedbyalstaffmembers.

•Maintainingandsecuringequipmentsandalcompanyassetscontainedwithintheunit.

•Ensuringtheimplementationandmaintenanceoflegislation,landlordprocedures,andpolicies.

•Toplanandcarryoutoperationsofthestore,soastomaintainsmoothfunctioningofthestore withfocusonsalesupgradationbymaintaininghighstandards,inaccordancewithagreed businessplans.

•Ensureupkeepofstorepremises&managealtheequipmentsofthestoreforsmooth operationalflow.

•ManagingStorecost

•Tocarryoutstaffmeetingatperiodicintervals&ensuremotivationoftheteam.

•Handlingcustomerquarries&staffconcerns.

•Handlingrepresentativeofvariousgovernmentbodies

•ResponsibleformaintainingthevariousMISreportslikeusageoffoodcost,salereportetc.

•Ensuretrainingoftheteammembers

•Buildsalesbyimplementingmarketingstrategy&PromotionalSchemeeffectively.

•PlanandcarryoutLocalsalesmarketinglikedoorhanging,newspaperinsertion,corporate calingetc.

•Strikingasuccessfulbalancebetweencreatinganexcelentserviceforthecustomersanda funworkingenvironmentformembersofstaff.

•Controlingandminimizingexpenditureandincreasingsalestothemaximumlimit.

•Buildingexcelentawarenessandreputationfortherestaurantthroughinnovative,smartand costeffectideasandultimatelypulinginalotoftraffic.

•Ensuringallegalmattersandregulationsaremettoavoidpenaltiesandlegalactionsagainst therestaurant.

COMMUNICATIONS&WORKINGRELATIONSHIPS:

Internal:

•Thedailysales,cash,inventory,invoices,andalaccountingmattersaredealtdirectlywiththe Accountingdepartment.

•Thenewrecruits,preparationofnewcontracts,warningletters,salaryadjustments,etctobe communicatedwiththeHRdepartmenttofulfilthenecessaryHRdocumentsfortherestaurant staff.

•Obtainingapprovalonfinancialrelatedmatters,hiring/firingofseniorpositions,etcfromthe Ops.Consultant.

External:

•Contactinganddealingwithfoodsupplierstoensuretimelydelivery,qualityoffoodandbest valueprices.

•Communicatingandsendingthenecessaryletters/faxestoobtainapprovalsfromthe company.

•Ensuringalregulations,procedures,necessaryhygieneandsecuritystandardsaremetasper HealthDepartment'sguidelines.

•Gettingthebestdealswithotherexternalpartiestoensurehighstandardsoftheoveral ambience,thisincludes:décor,maintenance,pestcontroldeals,electricalmaintenance,cleaning, etcwhilealsobudgetingforit

Staffmanagement&humandevelopment:

•Actingasacommunicationlinkbetweenthemanagementandtherestaurantteam.

•Developingalteammemberstotheirfulestpotentialandidentifyingindividualtrainingneeds.

•Recruiting,selectingandtrainingnewstaffandfulyinductingtherestaurantteamin accordancewithcompanypolicy.

•Motivatingandinspiringthemembersofstaffto

workharderthroughgoodtrainingandbudgetedincentiveplans.

•Dealingwithproblems,queries,complaintsfromstaffandcustomersinaprofessional manner.

SYSTEMSKNOWLEDGEANDRESPONSIBILITIESHANDLED

ORDERINGANDINVENTORYMANAGEMANAGEMENT

CREWANDMANAGEMENTSCHEDULING

BUSINESSCOSTCONTROLMANAGEMENT:

TRAININGOFASST.MANAGERS

MAINTANENCE&REPAIR:

LOCALSTOREMARKETING

BUSINESSPLANNINGANDIMPLEMENTATION

Strengths:

GuestrelationandCommunicationSkil.

EducationalQualification:

AcademicDetails:

NameoftheInstitutions Courses Year Division

KishoreBharathiGirlshigh

School

Madhyamik(10th) 1999-2000 Second(48%)

ShyamaShundariVidyapeeth, HigherSecondary(12th)

(History,Nutrition,Political

Science,Philosophy)

2000-2002 Second

(48%)

UniversityofCalcutta BSC(Nutrition,

Sociology,Human

Development)

2002-2005 Second

(48%)

ProfessionalQualification:

PostGraduate diploma in HotelManagement(PGDHM)from IIAS Group ofInstitutions Kolkata(88%)

(2006-2007).

Professionaltrainings:

0.CasualTraininginITCSonarBangalaHotel,TajBengal,TheOberoiGrand,Kolkata(2005- 2006,tilSeptember).

1.6MonthsIndustrialTraininginTheKenilworth,Kolkata(October,2006-March,2007). PersonalDetails:

Name : PranganaMukherjee

Sex&MaritalStatus : Female&Single

DateofBirth : 10.06.1982

Nationality : Indian

Religion : Hinduism

LinguisticCapability : Bengali,English,Hindi.

PermanentAddress : 107,NetajiSubhasRoad,Kolkata-34. FamilyBackground:

Father'sName&Occupation : Mr.PronabMukherjee,Retired. Mother'sName&Occupation : Mrs.ProtimaMukherjee,Retired. ElderBrother'sName : Mr.PronitMukherjee.

Date:

Place: (PranganaMukherjee)

.

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