CHANTELLE BURGOYNE

adifay@r.postjobfree.com C: +27-649******

Summary

Charismatic Food and Beverage & Event Manager with over 7 years’ experience in casual and fine dining hospitality establishments seeking position in upscale dining concept and events and functions. Focused on creating unique experiences when dealing with wide array of clients. Capable of multitasking while maintaining highest quality results. Demonstrated extraordinary time management, team leadership, and communication abilities. I oversaw a variety of restaurants as well as hotel events, both large-scale and small-scale. Skills

Communication

Ability to Work Under Pressure

Decision Making

Time Management

Self-motivation

Conflict Resolution

Leadership

Adaptability

Teamwork

Creativity

Administrative duties

Experience

Ambassador for ZenOne Productions

01/2010 - 01/2011

Managing stands at different Exhibitions, Malls etc.

Having a thorough understanding of the various technologies and or marketing products present on the stands.

Educating the public on these technologies

Being the point of contact between consumers and potential new customers.

Providing answers to the public, and feedback to comapny. ZenOne Productions (Pty) Ltd

Events Coordinator

01/2011 - 12/2013

General administrative duties.

Coordinate details of events such as conferences, weddings, birthdays, anniversaries, charity events, surprise parties, trade shows, sales meetings, business meetings, employee appreciation events and mall activations.

Tender for new contracts.

Calculate budgets and ensure they are adhered to.

Book talent, including musicians, bands.

Select chefs or catering companies to prepare food for event.

Venue planning eg.

Layout of seating and decorations.

Schedule speakers, vendors, and participants.

Coordinate and monitor event timelines and ensure deadlines are met.

Initiates, coordinates and/or participates in all efforts to publicize event.

Edit and design promotional materials.

Prepare presentations.

Develop and oversee fundraising events.

Negotiate and secure event space.

Secure sponsorships.

Work with printer and designer to develop event invitations.

Create invitee list.

Send out invitations and manage RSVP list.

Hire staff to manage the event, including bouncers and security personnel.

Manage correspondence.

Coordinate event logistics, including registration and attendee tracking, presentation and materials support and pre- and post-event evaluations.

Attended and participated in industry events.

Managed client correspondence, record tracking, conference and event logistics.

ZenOne Productions

Event Executive

01/2013 - 12/2015

Event planning, design and production while managing all project delivery elements within time limits

Liaise with clients to identify their needs and to ensure customer satisfaction

Conduct market research, gather information and negotiate contracts prior to closing any deals

Provide feedback and periodic reports to stakeholders

Propose ideas to improve provided services and event quality

Organize facilities and manage all event's details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc

Ensure compliance with insurance, legal, health and safety obligations

Specify staff requirements and coordinate their activities

Cooperate with marketing and PR to promote and publicize event

Proactively handle any arising issues and troubleshoot any emerging problems on the event day

Conduct pre- and post – event evaluations and report on outcomes Research market, identify event opportunities and generate interest Shangri-la Hotel And Resort Doha

Front of House & Event Executive

01/2016 - 12/2017

Focused on guest service (which include compliments and complaints)

Manage small teams

Plan and execute projects

Accurately report on campaign events

Brainstorming and implementing event plans and concepts.

Handling budgeting and invoicing.

Liaising and negotiating with vendors.

Negotiating sponsorship deals.

Handling logistics.

Updating senior management.

Managing branding and communication.

Developing event feedback surveys.

Obtaining permits.

Handling post-event reports.

Communication and marketing skills.

Highly Organized.

Multi-tasker.

Jumeirah Hotels And Resorts Dubai

Assistant Event Manager

12/2017 - 11/2018

Coordinated vendors, timelines and budgets for events.

Initiated negotiations with vendors and subcontractors to maintain event budget.

Organized venues, budgets, guest lists, catering and event timelines.

Designed contracts, collected fees and booked venues for events.

Designed and maintained spreadsheets documenting vendor, facility and guest information.

Maintained close communication with clients.

Hosted a number of events throughout the year.

Managed catering services, audio-visual services and housekeepers.

Assessed events planning services and related costs.

Organized corporate luncheons, dinners, conferences and special events. Tideline Hotel and Resort West Palm

Beach, FL

Food and Beverage / Event Manager

01/2018 – 07/2020

Manage chef, kitchen staff, and service team of over 50 to provide stellar dining experiences to high-profile patrons.

Oversee administrative tasks, including bookkeeping, training, equipment and food ordering, maintenance, and other needs as they arise.

Maintain communication with management staff of hotel and corporate directors.

Plan and manage the day to day operations effectively

Drive the broader goals of the hotel in relation to all outlets mentioned above

To ensure consistent acquisition and maintenance of guests

The managing of Human Resources paperwork for the entire hotel

Ensure the required policies, procedures and administrative systems and controls are in place

Day to day guest interaction to receive feedback and actively implement necessary action

Overseeing and assisting in departmental stock takes

Adherence to all company practices

Engage in finding and attracting potential customers for weddings, golf outings, and other events

Experience with contracting and executing weddings and private functions

Consults with and sells weddings and golf outings to potential customers

Directs, organizes, and communicates the event schedule with the staff

(BEO and calendar)

Oversees the detail planning of individual events

Understands wedding trends

Hires, trains, coach, counsel team members and facilitates their development

Ensures Policies and Procedures (including liquor policies) are being met and followed

Maintains controls of all liquor inventory and purchase orders

Manage the day-to-day operations of the restaurant and all events

Sets the standard for the restaurant and functions through leadership by example.

Develops, directs, and schedules closing managers and monitors their performance

Demonstrates and easily communicates a solid understanding of all services and products offered by the restaurant, functions and beverage cart services the course

Troubleshoots issues arising in the FOH, including problems with POS system operations, equipment problems, customer complaints, scheduling challenges, employee issues, etc.

Ensures building, equipment, furniture and fixtures are clean and maintained on a regular basis

Provides positive, rewarding and fostering environment for the staff

Ensures customers are receiving the best experience Education and Training

Willowridge High School

High School Diploma

12/2008

Academy of York

Associate Degree in Events Management and Marketing 12/2011

Personal Information

PERSONAL INFORMATION Surname: Burgoyne

First Names: Chantelle Theola

Date of Birth: 27 October 1989

Nationality: South African

Marital State: Single

Dependants: None

Health: Good

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