Safdar Ali Khan

OBJECTIVE:

Seeking an opportunity to utilize the managerial and knowledge imparting skills I have attained, over past 20 years of my international experience and 3 years of academic professional qualifications in the Food and Beverage and Human Resources domains of the hospitality industry, thereby contributing to the organisational goals and grow with the growing organisation.

SYNOPSIS OF ACHIEVEMENTS:

Was awarded the “Outstanding Employee” by the LEADING HOTELS OF THE WORLD (LHW) post the mystery audit conducted for Taj Exotica Resort and Spa, Maldives. Audit was carried out by the LHW Chairman himself.

Secured a Band Score of 8.5 out of 9 on the IELTS English Proficiency examination and Common European Framework Reference (CEFR) standing of C2 (top score)

Promoted and re-designated as Assistant F&B Manager in February 2004 at Taj Exotica Resort and Spa, Maldives accounting for two promotions within one fiscal year

Selected as “Personal Service Team Manager” for the state visit by H.E. President of Pakistan at Amarvilas, Agra – An Oberoi Resort.

Promotion to Food & Beverage Supervisor in May 2003 and an excellent performance review.

Nominated by the resort for an international Essay-Writing competition organized by

‘The Leading Hotelschool’ leading to Juan Gaspart Scholarship.

Addressed as “charming and strong at Guest Relations” by Hallie Campbell, the travel writer for UK travel market.

While at Hulhule Island Hotel, Maldives I was nominated and selected for a 7-day visit to Dubai for Gulfood-2009 – the biggest F&B Exhibition.

Nominated and selected for Cross Exposure training in the Food and Beverage Department Hotel Taj Land’s End, Mumbai.

WORK EXPERIENCE

January 2015 to date

Food and Beverage

Manager

Hulhule Island Hotel, Maldives

www.hih.com.mv

Maldives

Hired back at this hotel, due to previous successes.

Streamlined HR functions with emphasis on the Training fabric of the hotel

Introduced various initiatives which will enhance the overall product and it’s maintenance

Re-energised the dormant communication cascade initiatives and fora.

In coordination with resorts initiated Executive Exchange Programme (EEP) which would help incentivize not just executives but also management representatives and supervisors

Successfully orgainsed a large-scale Futsal tournament – HIH Champions League from concept to completion with involvement of sponsors, state electronic and print media.

Handled Industrial Relations (IR) related situations effectively.

Thorough with the legalities involved and the Employment Act of Maldives

June 2013 to January 2015

Food and Beverage Manager

Constance Moofushi Resort

http://moofushiresort.constancehotels.com/

Maldives

Guest satisfaction results stood at 90.5% (a 10% increase year to year)

Mystery shopper audit (LRA) showed 90.2% standards followed as compared to previous years’s 80.4%

Enhanced F&B revenue by 12% by introducing private dining options to guests.

Took steps to reduce beverage cost from 26% to 18%

Employee satisfaction survey results were bettered by 15% during this short tenure I’ve been here from April 2013-69% to April 2014 at 84%

Nominated and selected for outbound Creativity and Perception Management Training

Instrumental in Resort winning the FSA Commendation Award for year 2013-14

Instrumental in ensuring the resort remains Tripadvisor No. 1 amongst all resorts in Ari Atoll and amongst top 3 in the entire Maldives (out of total 166 hotels and resorts)

February 2008 to

May 2013

Food and Beverage Manager.

Hulhule Island Hotel

– A Singapore Airlines Hotel,

A 136-keys, 5 F&B outlets, F&B centric and diverse-segment property

Winner ‘Luxury Airport Hotel’ at

World Luxury Hotel Award 2008, 2010

Winner ‘Leading Hotel in Maldives’ at

World Travel Awards 2009

Winner of Best Culinary Establishment Award for the Years 2006 and 2008.

Website: www.hih.com.mv

Maldives

Leading a team of 41 associates into an eclectic and varied F&B operation comprising of various F&B outlets (Uduvilaa signature restaurant, Pool-side restaurant, Champs lounge, Faru Coffee House, Banquets, Room Service, Lobby Lounge) in very serene surroundings.

Was hired to upgrade the overall product. Upon arrival upgraded the Champs Lounge from the erstwhile Captain’s Lounge. Followed by the opening of the new signature restaurant – Uduvilaa. Introduced Private Dining Options/Venues – Garden Gazebo and Seaside Deck to be sold at premium prices.

Successfully led the entire F&B department (kitchen and restaurants) at Hulhule Island Hotel, Maldives towards securing HACCP Certification.

Observed that the Poolside is the most popular dining venue. Proposed On-site fully equipped kitchen here. This was approved and the proposal was hailed by the GM and the Board of Directors

Through excellent inter-personal, communication and public relation skills, enhanced the revenues of Banqueting department by about 30% compared to previous financial year.

Conceptualized, planned, organized and implemented the Loyalty Programme namely – Patrons’ Loyalty Programme (PLP). This was an instant hit. Currently 50 members are on roll.

Officiated as General Manager on several occasions when GM was travelling.

Left the organization on a very good note with a special commendation letter from GM and appreciations from guests and team alike.

Trained Bartenders to win a Silver and a Bronze Medal at Culinary Challenge – 2008

Secured sponsorships for various F&B Promotions worth thousands of dollars

Instrumental in Hulhule Island Hotel achieving awards internationally – World Luxury Hotel/World Travel Awards and the ‘Best Culinary Establishment’ Award twice consecutively

January 2007 to January 2008

Food and Beverage Manager.

Danat Resort, Jebel Dhanna,

Abu Dhabi

(One of the top beach resorts in UAE with 120 rooms popular with holiday-makers particularly for it’s food and service)

A ‘Preferred’ Hotel, owned and managed by National Corporation for Tourism and Hotels

www.danathotels.com/JebelDhanna

UAE

After a successful stint at Mafraq Hotel, I was promoted and transferred here.

Leading a team of 45 associates into an eclectic and varied F&B operation comprising of 8 outlets in very serene surroundings.

Enhanced overall F&B revenue by 14-15% to meet and exceed the budget for year 2007.

Through effective Sales and Marketing and lucrative Promotions improved the financial standing of L’Attitude Lounge.

Subtle, in-house promotion and tailor-made menus and arrangement helped Zaitoun Specialty restaurant to increase it revenue output.

Al Bahr is the outlet by the beach and was running seasonal operations but with support from Engineering team, redesigned the place in such a manner that the restaurant can be operated throughout the year.

Member of the Emergency Evacuation Committee

Process Owner for Food and Beverage department in maintaining OHSAS and HACCP programs

Instrumental in securing the score of 93% for the department in the Richey audit compared to last year’s 78%

Instrumental in securing 98% scoring compared to last year’s 94% in the annual SCQCE audit conducted by the Corporate Office.

Proven Team player and leader: Scored the highest of all departments a score of 82% satisfied employees score in the hotel

January 2005 to January 2007

Food and Beverage Manager.

Mafraq Hotel, Abu Dhabi

A National Corporation for Tourism and Hotels managed business hotel

(closest to the airport and strategically located 120 room hotel)

www.mafraq-hotel.com

UAE

First Department Head posting. Selected for upgrading this hotel in terms of overall service element

Improved service standards ensured a very healthy ARR consistently and prompted repeat business for the hotel.

Successfully led the entire F&B department (kitchen and restaurants) at Mafraq Hotel towards securing HACCP Certification.

Banquet sales got a 40% enhanced revenue during my tenure here through effective Sales and Marketing and repeat clientèle.

Recommissioned Pool Bar bringing back service in this area and incremental revenue.

Designed the Standard Operating Procedures and Training Manual for the Department

Instrumental in designing the brochure for the hotel

Nominated and selected and successfully completed the ‘Finance for Non-Finance Managers’ Training’

Process Owner for Food and Beverage department in introducing and implementing OHSAS and HACCP programs

2002 March to December 2004.

Assistant Food and Beverage Manager

Taj Exotica Resort and Spa

(Member – Leading Small Hotels of the World)

The resort that put Taj Hotels on the world map and in the elite luxury league. 64 exclusive villas and renowned F&B concepts and delivery.

http://www.tajhotels.com/Luxury

Maldives

Involved from the pre-opening stage. Helped in formulating standard operating procedures for the Food and Beverage service concepts of the island

Initially made responsible for setting up one Food and Beverage outlet and leading the team for a seamless operation including par stocks, work flows, storage area, man power planning.

Responsible for controlling Food and Beverage Inventory worth USD 35,000.

With the promotion to supervisory level, was transferred to the All-Day Dining restaurant, where I got the experience of maintaining quality in a volume operation. After a successful stint at this eclectic restaurant was transferred to the Mediterranean specialty restaurant stabilize the systems and procedures there.

Experienced in handling In-Villa Dining operations alongwith primary responsibility of the Specialty restaurant, Poolside operations and the Equator Jazz lounge.

Contributed towards securing the resort Harpers and Queen “Best Hotel Resort 2002” award as well as listed among 5o Hot Hotels by Conde Nast Traveller.

Also contributed towards securing Asia Pacific's Leading Spa Resort 2002, voted by World Travel Agents.

Contributed towards securing the resort 5+ rating by The Gallivanters’ Guide with a special mention of the self.

2000 July to 2002 January

Food & Beverage Assistant

Amarvilas – An Oberoi Resort (Member – Leading Small Hotels of the World)

Jewel in the crown of the well known Oberoi group of hotels.

www.oberoihotels.com/oberoi_amarvilas

Agra, India

Chosen as a pre-opening team member.

Instrumental in setting up various systems like Kitchen liaison, linen exchange, work flows, par-stocks, equipments and facility planning.

Selected as one of the trainers for the Food & Beverage team

Sent to Trident Udaipur as part of the Goodwill Ambassador’s Team.

Nominated for Wine exposure sessions by world’s renowned Wine makers and Cigar-tasting sessions conducted by HABANOS.

Selected as the “Best-Attitude Person” by the Executive team.

Securing a 5+ rating for the hotel in Gallivanter’s Guide

PROJECTS UNDERTAKEN:

Profitable Banquet Operation-The Objective being provision of a complete guideline for a Banquet Manager towards generating optimum profit through Planning, Organizing, Directing and Controlling.

Opening a snack bar at Cooperage Football Stadium-It was undertaken to enhance Entrepreneurship Development.

EDUCATION

Three-year Diploma in Hotel Management and Catering Technology from Anjuman-I-Islam’s A.K. Hafizka Institute of Hotel Management and Catering Technology, D.N. Road, Fort, Mumbai, India, accredited through Maharashtra State Board of Technical Education and AICTE is equivalent to a degree.

Executive Online MBA Programme from National Institute of Business Management, Chennai, India (Electives: Human Resources Management and Leadership Management)

ACADEMIC EXCELLENCE, AWARDS AND HONORS

*Won various Elocution, Quiz competitions and Debates. *Was selected “Best Boy of the Year” for an academic year. *Was selected “Best Scout of the Year” (Governor’s award) for an academic year. *Was elected as Class Representative consecutively for six years. *Was selected as Asst. Food & Beverage Manager for the India Destination Millennium

celebrations at I.H.M.C.T.

INTERESTS AND ACTIVITIES

Listening to music, particularly Jazz and ghazals

Water sports – Diving and Snorkelling. Collecting Pens and Watches

LANGUAGES

English, Hindi, Marathi, Urdu, Elementary French & Arabic.

PERSONAL DETAILS

Date of birth: September 23, 1979

Marital Status: Married

Permanent Address Flat No. 1, Huma Apartments, Behind Labour Colony,

Harsh Nagar, Aurangabad – 431001 (M.S.)

License: Valid Indian Driving License

Passport: Valid Indian Passport

Total Experience: 20 years

F&B Operations: 4 years

F&B Management: 16 years

Phone (Handphone):

India: +91-997*-******

E-mail: adifap@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/safdar-ali-khan-ab52a62a/

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