Raj Navaratnarajah

**** ********** ** *

Kendal, ON

L0A1E0

647-***-****

adifad@r.postjobfree.com

To obtain a challenging position where my skills and abilities will allow me to grow as an integral member of an effective team.

HIGHLIGHTS OF QUALIFICATIONS

●BSc in Biological Sciences and Environmental Science

●Police Foundations Course (WCT and PATI)

●Direct Transportation Experience of all TTC Wheel-Trans Operating Procedures

●Knowledge of AODA, OHRC, and Bill 132

●Excellent knowledge and Experience of TTC Local 113 Agreement and Regulations

●Excellent knowledge of Attendance Management, discipline process and dealing with grievances

●Management Committee Member

●Effective verbal and written communication skills

●Certified Occupational Health and Safety Member

●Excellent Knowledge of WSIB and Occupational Injury Process

●Excellent Knowledge of Payroll Administration/ESA/Work Time Regulations

●Excellent Knowledge of 5 Year TTC Corporate Plan

●Excellent Organizational and Problem Solving Skills

●Well-developed interpersonal and communication Skills

TECHNICAL SKILLS

●Microsoft Word, Works, Excel, PowerPoint, Access, Photo Editor, Lost Article Database

●Knowledge of TTC Management Module, Incident Investigation Module and AMS Program

●Knowledge of Wheel Trans vehicles and equipment, AVL System

●Knowledge of Wheel Trans Priority Calls, Customer Service Policy and Procedures, Mobility Device Securement

TORONTO TRANSIT COMISSION

Wheel Trans Shift Supervisor Feb 2019 – Present

●Responsible for supervising daily operations of WT Dispatch Department

●Responsible for supervising daily operations of WT Reservations Department

●Assisting with Planning, development, implementation, and execution of information initiatives

●Assisting with providing recommendations to develop public affairs and communication plans for WT

●Conduct performance appraisals, managing attendance, administering discipline as required

●Investigating and responding to union and customer complaints and grievances

●Assisting with hiring new staff, ensuring employees are properly trained

●Monitoring day to day service performance to ensure targets are met

●Maintaining and compiling data and preparing reports related to key performance targets, goals and objectives.

●Responsible for treating passengers/employees with respect and dignity, ensuring the needs of passengers and employees with disabilities are accommodated and addressed in accordance with OHRC and AODA

Wheel Trans Operations Jan 2010 – Feb 2019

●Responsible for providing customer service to people with special needs

●Ensuring the needs of passengers with disabilities are accommodated in accordance with the Ontario Human Rights Code

●Local 113 Shop Steward for 350 Operators

●Managed and Handled Operator concerns/grievances/discipline

●Monitor Operator performance, training, and disciplinary hearings

●Representing the TTC Brand by promoting and engaging positive relations between Management and Union Members on a daily basis

●Excellent Interpretation of the CBA

●Occupational Health and Safety Member

●Change Management Committee Member

Subway Operations Feb 2006 – Jan 2010

●Subway Operator for Bloor-Danforth Line and SRT

●Responsible for providing customer service

●Proficient in Subway Safety procedures, and Emergency Evacuation

GRAND TOURING AUTOS Feb 2003 – Feb 2006

Service/Warranty Manager

●Prepare, process, record and reconcile warranty claims as per policy and procedures for Aston Martin, Bentley, Rolls Royce, Jaguar, and Land Rover

●Maintain complete and accurate records for warranty claims

●Follow-up and maintain relationships with manufacturer on high dollar amount claims

●Maintain schedules for factory warranty, extended warranty, PDI and balances

●Conduct weekly meetings with Service Staff

●Coordinate and communicate to Service Staff to ensure monthly/yearly targets are achieved

●Coach and Counsel Service Staff or Performance Metrics

●Maintain and develop employee relations with technicians, and Service Staff.

●Coach, counsel, and monitor Service Staff attendance and punctuality

●Set and monitor Service Budget at beginning of each fiscal year

.

KIA MOTORS CANADA Jan 2000 – Jan 2003

National Sales Manager

●Coordinate and communicate with each region (Atlantic, Eastern, Central, Western) daily to ensure that we achieve our yearly MSR(Minimum Sales Requirement)

●Determine yearly MSR, set Monthly Targets for each dealer and distribute them

●Collect and tabulate weekly estimates from the four regions, compile report and present to President

●Analyze current Marketing Month Programs ( Kia vs Competitors) and make appropriate revisions/suggestions

●Analyze current Sales trends and make suggestions to Distribution Dept. for product ordering

●Analyze, and compile reports to help predict trends and industry forecasts. Done using POLK data and Month End Industry Numbers.

●Compare Dealer performance against Target, highlight under and over performing dealers

●Compare DSM(District Sales Manager) and RM(Regional Manager) performance, highlight under and over performing District Managers, and Regions

●Collection and payment of funds to dealers, and Regions.( ie. Incentive programs, District programs)

●Working with dealers and regions on effective advertising programs, using dealer studies, market penetration, cross sell reports.

●Set and monitor National Sales Budget at beginning of each fiscal year.

EDUCATION

University of Toronto

●BSc in Biological Science and Environmental Science

Toronto Transit Commission

●AODA Integrated Standard – SEMT005

●BILL 132 Respect and Dignity-HRDB132S-E

●AODA and Customer Service – HRDAOCSM-E

●Psychologically Healthy Workplace – HRDPHW2-E

●Fire Warden Training – HRDFW-E

●Workplace Violence for Supervisors – HRDWPV-E

●Ethics Training for Supervisors – HRDETHS-E

●Safety Awareness for Supervisors – HRDSFAWS-E

●Diversity and Inclusion for Supervisors – HRDDIS-E

●Recordkeeping Responsibilities for Supervisors – HRDRCDRS-E

●Incident Reporting and Investigation Management – HRDINC17-E

●Occupation Health and Safety Certified Member

●Certified TTC Clerk – DCL125

●ATU 113 Certified Shop Steward

References available upon request

Contact this candidate