Administrative Assistant Customer
Resume:
Kelly Colleen Spickard
*** ********* ***** *********, ******** 62258
***************@*****.***
Food and Beverage Buyer / Operations Clerk Transportation / Administrative Assistant / Customer Service / Scheduler
Objective
To obtain a challenging position with a progressive company that would utilize my present skills, develop additional skills, and provide an opportunity for advancement. I have extensive purchasing and leadership administrative support experience. A self-motivated, creative problem solver who is action oriented! I am someone who acts with honesty with integrity and experienced in handling confidential, sensitive matters.
Work History
Scheduler/Jung Truck Service
February 2019 – October 2020
● Scheduled local and regional shipments.
● Provided support to the dispatch team, internal and external customers.
● Heavy phone and email usage.
Operations Clerk Transportation/Golden State Foods
December 2016 – February 2019
● Created tracking system an managed bulk coke levels for 356 stores in 5 states.
● Provides administrative support to 5 transportation dispatchers and the receiving department.
● Received several achievement awards for providing added support to several internal and external team members. Reduced the number of bulk Coke returns during my tender.
Customer Support, Legrand/Cablofil
June 2012 – November 2016
● Managed customer relations with people from a variety of backgrounds.
● Process orders and answered technical questions regarding product line.
● Manufacture employee of the month, August 2014 nominated by an outside client in Arizona who complimented me on keeping their orders up to date and exceeding customer expectations on service level.
● Recipient of several spotlight awards for going above and beyond to ensure customer satisfaction.
● Represented Legrand/Cablofil as volunteer with Habitat for Humanity and the March of Dimes.
Payroll Clerk, Food and Beverage Purchasing Agent/Casino Queen, Inc.
February 2006 – June 2012
● Confidentiality was a must!
● Ensured timely ordering and receipt of all food and beverage for a multimillion-dollar Casino, Hotel and RV Park.
● Maintained and balanced Union Dues, Garnishments and Child Support deductions.
● Ensured timely ordering and receipt of all food and beverage for a multimillion-dollar Casino, Hotel and RV Park.
● Maintained legal compliance with state regulatory officials. Responsible for approval for payment of all invoices due within 15 days to avoid liquor license suspension. No interruption to beverage revenue stream during my tenure.
● Placed on a team to help implement and troubleshoot Great Plains program to our organization.
● Collaboration with accounts payable to verify pricing; authorized payment for processed invoices.
● Brought all delinquent vendor accounts current, a remarkable improvement that was completed via a monthly accounting function I created on my own time.
Administrative Assistant/(AES) American Environmental Service / Illini Environmental, Inc.
November 2004 – February 2006
● Implemented billing automation system which brought all accounts current while working in accounts receivable.
● Created spreadsheet to track fuel and vehicle usage for a large steel mill in Arkansas. Independently discovered billing discrepancies which save our company several thousands of dollars in fraudulent billing in payroll.
Customer Support, The ROHO Group
April 26, 2003 – November 2004
● Motivated our team to exceed a challenge presented to the Vice President resulting in a 93% phone rating. The Vice Present had to shave the beard he wore since high school in front of the entire company. They called February 10, 2004 “Shave Dave Day”. That rating has never been exceeded since.
● Represented The ROHO Group in a trade show in California.
● Provided technical support for our product line. Worked with customers to deliver a quality experience.
● Confirmed pricing, product application, incorporating problem solving techniques in handling customer complaints resulting in resolution.
Customer Support Representative, Medical and Respiratory Products
November 2001 – August 2002
● Organized and implemented fittings for women in need of breast prosthesis. Compassion for others was essential.
● Answered technical questions regarding our product line.
● Completed health insurance verification and prior authorization for durable medical equipment.
● Obtained prior authorizations from Department of Public Aid (IDPA) for Durable Medical Equipment.
Sales Coordinator, TJ Gundlach Machine Company
December 2000 – November 2001
● Trouble-shot new computer program-(Clientele Program).
● Assistant to engineers; forwarded confidential drawings to prospective clients.
● Increased company revenue through organized follow up system with clients. Followed up on quotes that were issued to clients resulting in increased revenue.
Customer Support Supervisor, Sherwood Davis and Geck
September 1987 – March 1998
● Assigned special projects by management; played pivotal role in developing new ISO Manual
● rained new customer support representatives; authorized return goods authorizations and proof of deliveries and built solid working relationship with manufacturers during new product production.
Contact this candidate