Sales Digital Marketing

SMRITI KUMARI

Mobile: +91-843*******, Email: adif82@r.postjobfree.com

Objective

To succeed in an environment of growth and excellence and earn a position which provides me job satisfaction, self-development and help me achieve personal as well as organization goals.

Employment Profile

OLX INDIA PVT LTD – (August 2018 to Current)

OLX Group is a global online marketplace founded in 2006 and operating in 45 countries. The OLX marketplace is a platform for buying and selling services and goods such as electronics, fashion items, furniture, household goods, cars and bikes.

Designation Senior Account Manager Sales

Responsibilities:

Account Management for existing client.

Achieve monthly sales target as assigned by the Reporting Manager.

Blended profile, need to co-ordinate with client over mail and phone.

Increase Average Revenue Per User of base assigned.

Following correct escalation procedures to Line Management and/or Customer Relation.

Client retention.

Meet quality standard for the process.

Communicate and co-ordinate with internal departments.

ICICI BANK LTD - (March 2017 to November 2017)

ICICI Bank is an Indian multinational banking and financial service company. Headquartered in Mumbai.

In 2014 it was 2nd largest bank in India in terms of assets and 3rd in terms of market capitalisation.

Designation: Deputy Manager

Responsibilities:

Taking care of Branch operations

Taking a new service request

As a Privilege Banker handling The privilege customer’s account mapped to me.

Cross selling of the Financial products

2 meeting Per day with managed customer base.

Revenue Generation

Overall Achievement of sales target.

E MEDIA IDENTITY - (DEC. 2015 to FEB.2017)

E MEDIA IDENTITY has expertise in IT Consultancy, Software & Web Development, Website Designing, ERP, CRM and Similar integrated system development.

Designation: Business development manager

Responsibilities:

Prospect for new client through networking, cold calling, advertising, generating interest from

Potential clients.

Identify potential Clients, the decision maker within the client organization.

Research and build relationship with new client.

Client’s Retention.

Present new product and services and enhance existing relationship.

Work with technical staff and other internal colleagues to meet customer need.

Submit weekly progress reports and ensure data is accurate.

Forecast sales target and ensure they are Met by the team.

SNAPDEAL.COM. (JUNE 2013 TO SEP 2015)

SNAPDEAL is a B2C marketplace, based in New Delhi India. The company was started by Kunal Bahal and Rohit Bansal in February 2010.

Designation: Customer solution specialist

Responsibilities:

Act as a Liaison between appropriate internal organization such as Logistic, collection,

and trade team to resolve customer queries and inquiries.

Trend analysis of Errors, defect as well as customer feedback matrix

Monitoring the overall functioning of process, identify improvement area, and implementing adequate measures to maximize customer’s satisfaction level.

MAX BUPA HEALTH INSURANCE COMPANY (June 2010 to June 2013)

MAX BUPA is a U.K. Based health insurance company. It is a Standalone health insurance company.

It is a joint venture between Max and UK based health insurance company Bupa.

Designation: Sales executive

Responsibilities:

Deliver sales targets.

Look after the customer relationship in pre-sales for an effective handover to post sales

Handling the A/C of premier clients and corporate group policies.

SKILLS

Customer relationship management

Client servicing

Team handling

Digital Marketing

MIS Reporting

Training and Development

Personal Dossier

Date of Birth : 14th august 1987

Father’s name : Mr. Shiv Kumar Jha

Mother’s name : Mrs. Vibha Chaudhary

Permanent Address : Patna (Bihar)

I hereby certify that the above-mentioned facts are true to the best of my knowledge and belief.

Place : New Delhi SMRITI KUMARI

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