Customer Care Service
Resume:
Erica Brown
Mobile, AL *****
adif7f@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Patient Access Representative
GetixHealth - Mobile, AL
October 2019 to December 2020
Spoke with patients regarding hospital billing, billing insurance, updating demographics, assist with patient payments.
Customer Service Representative
Pilot Catastrophe Services - Mobile, AL
March 2018 to September 2019
Working through Allstate, I spoke with insured customers following up auto and property claims filed, scheduled property and auto inspections, general customer service. Patient Access Representative
Expert Global Solutions - Mobile, AL
April 2016 to April 2018
Answer Inbound calls, as well as place outbound calls to patients of the hospital billing office, assist patients with insurance claims, payments also updating demographics of the patients. General customer service
Direct Support Professional (DSP)
Volunteers of America - Mobile, AL
March 2015 to February 2016
Responsibilities
Assist individuals with intellectual disabilities with day to day duties at a group home. Being a friend and caregiver daily.
Cashier, Customer Service Rep
Walmart - Mobile, AL
November 2013 to August 2015
Responsibilities
Cashier, Assist customers and any other duties that were told. Accomplishments
Learning how to work in an fast environment, Customer service skills Skills Used
Friendliness and the ability to help customers and assist their every needs. Education
Nursing
Bishop State Community College - Mobile, AL
August 2014 to August 2016
Diploma
Blount high school - Mobile, AL
2009 to 2013
Skills
• Customer Service (4 years)
• Microsoft office (5 years)
• Data Entry (4 years)
• Call Center
• CSR
• Customer Care
• Customer Support
• Epic
• Medical Records
• Insurance Verification
• Developmental Disabilities Experience
Assessments
Verbal Communication — Proficient
December 2020
Speaking clearly, correctly, and concisely.
Full results: Proficient
Customer Focus & Orientation — Proficient
August 2019
Responding to customer situations with sensitivity. Full results: Proficient
Customer Service — Highly Proficient
December 2020
Identifying and resolving common customer issues.
Full results: Highly Proficient
Basic Computer Skills: PC — Familiar
February 2019
Measures a candidate's ability to perform basic computer operations, navigate a Windows OS, and troubleshoot common computer problems.
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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