Assistant Manager
Resume:
Miranda Damiano
UTICA, NY *****
*********@*****.***
Summary
Highly skilled administrative professional 7 years of experience. Excellent time management skills with a demonstrated ability to prioritize and handle multiple priorities in a fast-paced environment. Customer service focused professional who has strong interpersonal and communication skills with an ability to collaborate with a diverse group of individuals. Contributed to the successful operation of various entities programmatic operations by streamlining processes and enhancing my knowledge of programs.
Professional Experience
Assistant Program Manager- Mohawk Valley Community Action Agency, Inc., Utica, NY March 2018 - Present
• Administer and manage operations to handle needs of more than 600+ tenants and staff.
• Conducts annual and audit inspections to verify that HQS standards were met.
• Motivates clients and staff to reach full potential.
• Creates spreadsheets for monthly income verifications to keep track of any program abuse or fraud.
• Help move clients along the self-sufficiency continuum.
• Reviews recertifications and ensured that they were ahead of schedule to continue benefits with no lapse.
• Negotiates and mediates leases, damage claims, and landlord/tenant disputes.
• Consecutively close monthly housing systems out to process payments for rent.
• Create purchase orders for housing assistance payments being sent out to landlords and supplies or products purchased within the department.
• Manage team of 4 staff members.
• Attend conferences, workshops, information sessions, and seminars to increase knowledge of Federal Regulation changes and practices in the Housing Choice Voucher program.
• Manage financial requirements from Fiscal office ranging from AR/AP to payroll for landlords.
• Conduct semi-annual research to verify utility rates are where they need to be.
• Evaluate, train and coach staff members.
• Develop, obtain approval and present annual budgets for appropriated funds, contracts and grants. Universal Financial Service Representative- Berkshire Bank, Whitesboro, NY July 2017-October 2017
• Assisted with the teller line transactions, as needed, to ensure prompt customer service.
• Regularly met or exceeded monthly and quarterly sales goals for deposit accounts, credit cards, insurance accounts, and loans.
• Identified possible fraud by recognizing counterfeit cash, fake forms of identification, and bad checks.
• Acquired new business accounts through community events with other team members. Account Administrator- Bank of New York Mellon, Oriskany, NY December 2016- April 2017
• Maintained up to date knowledge on current and correct bank procedures and documentation required to complete transactions efficiently by SWIFT message or manually.
• Run various reports for the department through required systems.
• Input information on excel spreadsheets daily to keep updated.
• Provide problem solving to different types of investigations and inquiries including resolutions on the specific payment, trade or any other BNY Mellon product/service issues through the interactions with related internal parties throughout the BNY Mellon footprint including but not limited to US, UK, Asia, Europe or external parties. 2
Human Resources Administrative Assistant- Upstate Cerebral Palsy, Utica, NY July 2016- December 2016
• Entered employee evaluations, transfer requests, & guidance/counseling forms.
• Assisted with internal employee change of status applications to ensure hiring managers received correct documentation.
• Maintained office supply inventories and ordered office supplies.
• Answered and directed inbound and outbound phone calls.
• Scheduled and maintained complex meeting room calendars.
• Managed applications and assembled new hire packages.
• Maintained employee personnel files and recruitment requisition files for active and terminated employees.
• Responded to employment verification requests.
• Assisted with termination paperwork by sending end of employment letter. Back Up Teller Supervisor- Adirondack Bank, Whitesboro, NY April 2014- July 2016
• Responsible for conducting the monthly, quarterly, and annual branch audits.
• Effectively managed cash vaults and cash drawers within the branch limits.
• Demonstrated daily fiscal responsibility by handling and securing amounts over $100,000 in cash at times.
• Oversaw and managed day to day branch operation and oversight of the teller line.
• Mentored new employees on how to identify cross selling opportunities and deepen customer relationships.
• Developed plans with team to achieve branch sales goals.
• Attended monthly security meetings to remain knowledgeable on banking security procedures.
• Worked with manager to write policies and procedures for the teller department. Education
SUNY: Empire State College: Saratoga Springs, New York Bachelor of Science: Community & Human Service Studies: April 2020 Final GPA: 3.90
SUNY: Herkimer County Community College: Herkimer, New York Associate in Applied Science: Business Administration: August 2017 Final GPA: 3.82
Achievements
Phi Thetta Kappa Honor Society: Inducted in December 2016 Presidents List: Spring 2017 Semester- April 2020
Licenses
Licensed Notary Public Expires- March 2024
Certificates
Housing Choice Voucher Specialist 2019- Present
Family Self Sufficiency Coordinator 2020-Present
Housing Quality Standards Specialist 2020- Present Supervision & Management 2020- Present
Housing Choice Voucher Financial Management 2020- Present
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