Engineer Manager

Mark Greenhouse

cell: 202-***-****

email: ****************@*****.***

website: www.markgreenhouse.com

LinkedIn: www.linkedin.com/pub/mark-greenhouse/13/382/3a9/

Highest Grade/Federal Government: WG-PH-02, 06/1989-02

Security Clearance: Secret

— PROFILE—

COMMUNICATIONS TECHNOLOGY PROFESSIONAL

Management, Broadcast/Recording Engineering,

Audio Visual Technologies, Journalism

A seasoned professional with comprehensive expertise in the audio-visual, broadcasting, recording, and multimedia industries. Experience managing large technical projects, producing and engineering live and studio events, and providing valuable leadership, training and mentoring in technology to many diverse customers in the private and government sector. Proven experience working in a fast-paced environment with a strong commitment to quality and service.

— AREAS OF EXPERTISE —

Event Production Manager Senior Audio Visual Engineer Radio Broadcast Technician

Logistics and Event designer Staff Training & Development

Journalist ENG and Multi-track Audio Recording Engineer

— PROFESSIONAL EXPERIENCE —

DEFENSE HEALTH AGENCY (DoD)

Falls Church, VA

serving Intellidyne-llc.com

Senior Audio-Visual Engineer

Deputy Video Teleconference Manager

Support all Audio/Visual requirements of the Department of Defense Health Care Administration by providing first-rate professional service requirements for large-scale, high-impact large conference center presentations and conferences rooms serving the highest-level military officers and government officials. This support serves a community of over 4,000 employees and includes extensive ancillary venues, secret briefings and presentations; interactive audio/visual/computer services, video teleconferencing (VTC) over secure networks. Manage staff, assignments and capabilities.

Responsibilities:

Support all Audio/Visual requirements of provide on-call and on-site support for hundreds of VTC-equipped collaboration rooms and conference center

as Team Lead, manage technical support (validating/updating certification requirements to ensure security and compatibility requirements for interacting with the MRMC bridge are met) for approximately six hundred (600) bridged sites worldwide

plan, setup, establish and monitor secret VTC sessions for the highest-level military and government officials connecting all sites across the enterprise

provide comprehensive desktop and help desk support for the VTC program

provide site survey, procurement recommendations, installation and upgrade services for VTC equipped collaboration spaces

provide engineering design and integration services for technology upgrades

troubleshoot and restore to service VTC systems and peripheral equipment

maintain the VTC scheduling and directory services system

provide documentation including engineering drawings, user manuals, training materials and control system programming

provide training and mentoring of new and current employees

provide AV support for on-site and off-site meetings and conferences

provide conference room design (acoustics, lighting, etc.), configuring, and troubleshooting networking and telecommunications equipment in supporting the following VTC technologies:

oCisco TelePresence System EX90, MX800, and MX700

oH.320

oH.323

oTMS Server

helpdesk/desktop support task including but not limited to providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, Active Directory, standard desktop images and applications, respond to telephone calls, email and personnel requests for technical support

LOCKHEED MARTIN INTERNATIONAL HEADQUARTERS Bethesda, MD

serving Benchmark Hospitality International

Event Production Manager

Serve as the primary audio, visual and telecommunications operator and coordinator for all special events. Routinely interface with Lockheed Martin CEO Marillyn Hewson, high level corporate executives, government officials and dignitaries presenting and attending Lockheed Martin’s Center for Leadership Excellence (CLE) facilities.

Responsibilities:

supervise, assign and oversee the technical requirements and staff responsible for the performance of the 300-seat Conference Center as well as 36 conference centers

plan, coordinate and oversee the event logistical details to ensure all necessary event preparations are in proper order to ensure a successful event

plan and oversee all activities surrounding presentations

design, implement and ensure delivery of complex audio, visual, webcasting video/audio teleconferences and recordings of presentations

operate all technologies required for high-level conferences and corporate events

interface and maintain detailed relationships with multiple departments to ensure resource availability and appropriate delivery of services

manage the scheduling of conference rooms, ensuring the rooms are equipped with the appropriate audio visual support as required

manage and oversee all audio visual activities, providing technical guidance to staff and customers

resolve all technical and staffing issues arising in connection with operational plans and schedules

manage the scheduling of conference rooms, ensuring the rooms are equipped with the appropriate audio visual support as required

ensure all equipment is fully functional

establish policies, processes and procedures

mentor and enhance work life of personnel

COMMODITY FUTURES TRADING COMMISSION (CFTC)

Washington, DC

Federal Agency 2012 - 2015

serving Digicon Corporation

Senior Audio-Visual Specialist

Provide first-rate professional service requirements for large-scale, high-impact large conference center presentations and conferences rooms serving high level corporate executives and government officials.

Responsibilities:

create complex meeting logistics, set up and operate multi-media communication and presentation technologies including audio and video teleconference equipment including bridging equipment and connectivity issues

set up, connect and operate audio and video equipment including digital video cameras, audio mixers, audio recorders, microphones, public address systems

operate complex live presentation technologies including:

* projection systems

* AV multimedia presentation systems

* establish point-to-point and multi-point connections video and audio teleconferencing (VTC/ATC) codec systems

* webcasting

* PTZ controlled HD video cameras

* digital routers and video switchers

* digital and analog audio mixers

* wired, wireless microphone and lavaliere systems

* sound reinforcement public address (PA) systems

* digital audio and video recording

* digital audio and video post-production, editing, compressing, archiving /distribution

* DSP audio controllers; DVR (digital video recorders)

operate and monitor video teleconference codecs; establish point-to-point and multi-point connections

set up and manage web-based conferencing technologies

ensure functionality of wireless presentation and streaming technologies

record audio and video of live events in HD environments

coordinate and interface AV requirements with media outlets/third-party vendors (press feeds, satellite trucks, network TV, ISPs)

perform all functions related to audio/video media editing and duplication utilizing sophisticated computer software and equipment

commission AV systems and control interfaces to ensure project goals are met

conduct routine evaluation of a myriad of AV equipment

test/troubleshoot/debug issues to root cause

Operations Lead

Analyze logistics; coordinate resources and manage technicians for 50+ conference and meeting centers daily supporting over 12,000 meetings annually

extensive experience with large conference centers

create technicians’ daily schedules and equipment to ensure appropriate delivery of required services

provide guidance on new technology and trends in the communications field; develop plans for equipment-related investments

research, test, recommend emerging technologies

maintain documentation for projects and clients

oversee the work of subcontractor design, install and maintenance services

design and instruct training curricula

train and mentor technicians and customers

interface and maintain detailed relationships with multiple departments

Establish and maintain system documentation

track metrics, create official correspondence and documents

create technical manuals and Standard Operating Procedures (SOP)

administrate sophisticated computer software and equipment

Selected Achievements:

member of design team for new and retrofits of technical facilities

authored SOP and training materials for enterprise publication

personal letters of appreciation from several CFTC Commissioners

CENTRAL INTELLIGENCE AGENCY (CIA) McLean, VA

Federal Agency

serving AECOM 2011

Audio Visual Manager

Support all Audio/Visual requirements of Central Intelligence Agency (CIA) McLean Headquarters and extensive ancillary venues, serving a community of over 4,000 employees. Operate a 600-seat Auditorium for top-secret briefings and presentations; provide interactive audio/visual/computer services, CCTV, video teleconferencing (VTC) and world-wide live program streaming and video documentation over secure networks.

Manage personnel within the branch including hiring, training, disciplinary actions and performance evaluations. Create scheduling, work assignments, approve timecards. Oversee the work of subcontractor services. Interface and maintain detailed relationships with multiple departments to ensure appropriate delivery of services. Create official correspondence and documents between AECOM and the Federal Government.

Selected Achievements:

telecommunications supervisor for the internationally-transmitted departure ceremony for CIA Director Leon Panetta

NATIONAL PUBLIC RADIO (NPR) Washington, DC 1994 - 2010

Broadcast/Remote Technician

operate analog and digital radio broadcast facilities for live-to-satellite international distribution

follow producer cues in a high-pressure broadcast environment

record live audio and video “feeds” via ISDN, IP, FTP and satellite (breaking news, continuing crisis coverage, entertainment and educational features, etc.)

record, edit, mix, package and quality assure audio segments for insertion into live programming

design, pack, transport, set up and operate equipment required to record live events. Install broadcast control rooms in the field, setting 40-plus microphones, equalize, compress and mix the show live simultaneously to multi-track, two-track and ISDN/IP for global transmission and archiving

extensive international travel with hosts and reporters, providing all audio and video services required from technical design to equipment operation in the field

Recording Engineer

operate 96-track digital audio recording studio for in-house/commercial clients

Training Technical Director

teach all staff and incoming technicians “best practices” and to use existing and constantly changing hardware and audio techniques, studio, remote equipment, program requirements

create SOPs for institutional distribution

Operations

schedule all NPR resources worldwide utilizing ScheduAll

Master Control Operator

enter complex automation data for program streams to 24-hour satellite, ISDN and IP transmission

utilize ISDN and IP codecs, satellite phones, FTP and Internet communication devices for acquisition of audio for insertion into live programming

Selected Achievements:

recorded, produced and mixed the opening theme music and musical interludes for NPR’s program “All Things Considered”

lead (A1) engineer for NPR’s “All Songs Considered”, a live music program broadcast from nightclubs, concert halls and stadiums

lead (A1) remote engineer for “Billy Taylor Jazz”, a 15-year live in concert series of Billy Taylor Trio hosting guest performers from the worlds of jazz and pop music

recorded, produced and mixed “Making the Music”, an award-winning series with host Wynton Marsalis and musical celebrities

traveled internationally in collaboration with National Geographic

lead (A1) remote engineer for National Public Radio’s coverage of Democratic National Presidential Convention

lead (A1) broadcast engineer for live broadcast coverage of music festival SXSW

NEWBAY MEDIA New York, New York 2001 - present

Journalist

Evaluate emerging technology for the world’s largest publisher of trade magazines. Create detailed reviews for print and Internet publication.

Selected Publications (please read!):

Radio Magazine

http://www.mazdigital.com/webreader/46811?page=14

— EQUIPMENT/APPLICATION EXPERTISE —

HARDWARE: Cisco-Tandberg; TMS (Tandberg Management Suite); Polycom HDX 4000, 7000 and 9000 video teleconferencing codecs; ClearOne and BiAmp (Audia) DSP; Crestron and AMX digital routers; Analog Way presentation systems; PTZ robotic camera operations; video wall displays; NEC, Sanyo projection; Vaddio, For-A, NewTek and ancillary video equipment; DVision projectors; Revolution spotlights; ISDN and IP communication management; ETC ION theatrical lighting consoles; analog and digital audio mixers including SSL, Studer, Lawo, Neve, PR&E, Calrec, Yamaha, Soundcraft, Panasonic, Sony, API, Tascam, et al; front of house (FOH) consoles (live show audio control); effects processors; time delay; wired, wireless and lavaliere microphones technologies; public address (PA) systems; peripheral audio control devices including EQ and time alignment; Digital Projection TITAN projectors; RTS routers, strong problem solving to root source; deep signal flow skills

SOFTWARE/APPLICATIONS: Windows OS and Mac iOS; Microsoft Office - Word, PowerPoint, Excel, Outlook, Visio, Skype for Business; digital signage; Adobe Premiere CS6; Dalet; Final Cut Pro; Photoshop; Audition; Alamar; Camtasia; Pro Tools 10; ISDN/IP/VOIP codecs; AudioVault; ScheduAll

— JOB RELATED TRAINING —

BiAmp: certified

InfoComm - Certified Technical Specialist (CTS) candidate

Security+ candidate

Fred Pryor Seminar: Coaching and Teambuilding Skills for Managers/Supervisors

Creative Leadership Workshop: for Managers, Supervisors, and Team Leaders

Knight Digital Reporter Training

— AWARDS —

George F Peabody Awards:

“Overall Excellence” NPR

“Coverage of September 11, 2001”

“Performance Today”

“Making the Music”

Lowell Thomas Award:

“Sept 11th and World Reacts”

Washington Area Music Awards:

“Album of the Year” - Engineer and Performer categories

— AFFILIATIONS —

InfoComm (CTS candidate; CTS-I candidate)

Society of Broadcast Engineers (SBE)

American Society of Composers, Authors and Publishers (ASCAP)

Contact this candidate