* - *** ********** ********, ********, B.C., V*T *K3 Phone 250 - 880 - 9275

E-mail adif0r@r.postjobfree.com

EMPLOYMENT

Seoul Foreign School

International Baccalaureate K -12, Seoul Korea 2018 – 2020

substitute teaching / music support for Middle School

International School of Ulanbaatar

Internatinal Baccalaureate K – 12, Ulanbaatar, Mongolia 2012 – 2016

math substitute / volunteer

Community Support

Kardel Consulting Services Inc. 2009 - 2012

support adults with developmental disabilities

Corporate Trainer / Business Services Representative 2003 - 2008

West Corporation Victoria

delivered 5 week training program for 20 software applications covering network troubleshooting, device settings, billing and policy

delivered 5 week training program in the USA

developed & delivered new training materials and techniques for line group agent reassignments

developed new supplemental training materials

Coordinator / Administrator 2000 - 2003

St. Luke’s Anglican Church Victoria

desktop published all parish documents

coordinated & trained volunteers

maintained all parish records / coordinate parish accounting

managed church office / supervised on-site trades

Special Events / End-User Training 1998 - 2000

JR Pipes Business Systems Ltd. Victoria

organized demonstration and training venues on Vancouver Island for high-volume printing technologies

used CMR application to manage prospects and customers

developed training materials, provided on-site customer training

participated in trade shows

Marketing Manager / End-User Support- Western Region 1996 - 2000

Anthony Macauley Associates Victoria

developed opportunities for product introduction into new markets

provided follow-on support for installed base in provincial government

participated in user group support

introduced ISO 9000 certification for manufacturing

EDUCATION

Certificate in Teaching English as a Foreign Language ( TOEFL )

University of Victoria

Certificate in Adult and Continuing Education

University of Victoria – currently enrolled Victoria

Cingular Training Syllabus Certification Bothell, Washington

Computer Based Information Systems

University of Victoria Victoria

Business and Technology specialization

Bachelor of General Studies - Humanities major and Mathematics minor

Simon Fraser University

University of Victoria / Open Learning Vancouver / Victoria

Diploma in Administrative Management

Capilano University Vancouver

KEY RESULTS

Developed Transitional Training curriculum to redirect 170 agents to improve call response metrics for West Corporation

Delivered 5 week training program in United States to introduce new line group methods and technology for West Corporation

Developed training centres on Vancouver Island to increase and solidify installed base of digital printing technologies for JR Pipes Business Systems

Engaged in product support within Provincial government to improve company presence for Anthony Macauley Associates

Developed training programs to aid agent development of best practices using didactic and experimental methods for Transamerica Life Insurance Co.

OTHER SKILLS

Project Management Administrative Management Sales and Marketing

Structured Programming Desk-top Publishing Object Oriented Analysis

Scott Sudbeck

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