Service Employee
Resume:
AUSTIN LEMASTER
PROFILE
System Administrator who is happy to help and creates a great working environment. Great in team and individual settings where problem solving is key. Care’s about his fellow employee’s and guests and enjoys making their days better. Has been a key role player in advising leadership groups as well has running projects and delivering results. Contributes to the success of the company and its employee’s
TECHNICAL SKILLS
MS Server 08-16
AD
Fortigate
Cisco
Unitrends
Exchange 2013
Server Core
HP Switching
Proofpoint
Ultipro
KnowB4
Website Services
Expensify
Teamviewer
TCM/Workwise ERP
Agility ERP
ESI phone systems
MS Volume licensing
Dell certified tech
Smartsheet
CONTACT
PHONE:
LINKEDIN:
https://www.linkedin.com/in/austin-lemaster-75658255/
EMAIL:
************@*****.***
ACTIVITIES AND INTERESTS
Volleyball
Wakeboarding
Snowboarding
Restaurants
Travel
Fostering Dogs
WORK EXPERIENCE
Systems Administrator
Timber Creek Resource, Milwaukee WI
January 21st 2014–Present
Handled all aspects of IT for the organization. Provides support to 10 working facilities from the shop floor to the President and CEO. Improves IT infrastructure and managed Networking, Severs, and Exchange. Resolves issue through the organization working directly with employee’s on their day-to-day tasks as well as provided feedback to leadership on the future of IT. Managed expenses in the IT department. Planned budgeting year over year. Reported travel and credit card expenses for all purchases done by the IT department. Available to users 24/7 and works after hours on major issues.
Data Network Specialist
St Luke’s Hospital, Milwaukee, WI
February 6th 2012– January 11th 2014
Onsite support for hospital staff. Work with call center and team members to review and complete reported issues in ticketing system. Resolve software, hardware, and connectivity issues on site. Deploy hardware and software upgrades. Work with Go-live teams for software transitions.
Service Desk Specialist
Aurora Health Care
March 7th 2011- February 5th 2012
The Information Services Service Desk of Aurora Health Care provides friendly, professional, technical and courteous service to facilitate the rapid resolution of computer network, hardware and software requests and problems in order that Aurora caregivers have the resources they need to provide excellent patient care and customer service.
EDUCATION
UW Whitewater
June 2011
Bachelor of Business Administrator
Information Technology Infrastructure
KEY SKILLS AND CHARACTERISTICS
Exposure to all IT needs of a business
Problem Solving
Teamwork
Project Management
Listening
Good attitude
OSHA 30 certified
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