Susanne M. Capozzi * CARLISLE LANE • NIANTIC, CT *6357

CELL 203-***-****

adif01@r.postjobfree.com

PROFESSIONAL EXPERIENCE

STERLING LEXICON – Shelton, CT Through an extensive global supply chain, Sterling Lexicon provides relocation services to over 180 countries to the government and corporate clients.

Relocation Consultant – Certified Relocation Professional July 2018 – September 2020

Consultant to relocating government employees ensuring a smooth transition while adhering to government guidelines. Developed strong work relationships with FBI and USPS clients.

Key point of contact to assist with the sale and purchase of homes while working with a network of realtors and lenders.

Provided 24 hour customer service by assisting with policy inquires and expense management.

AIRES - Danbury, CT Provider of world class corporate relocation solutions for both domestic and international clients

Program Manager – Certified Relocation Professional May 2013 - April 2017

Point of contact for relocating employees and families in coordinating movement of households, temporary living, home finding trips and final move to destinations.

Facilitated the sale of homes through liaising with realtors on marketing and working with lenders to produce positive final equity.

Provided customer service by counseling employees on the terms of their relocation benefits and assisting with advice during their transition.

CARTUS – Danbury, CT Industry leader in global mobility and workforce development support to organizations worldwide.

Customer Service Consultant February 2012 - February 2013

Coordinated the movement of employee households to temporary and final housing.

Reviewed employees’ relocation benefits and offered solutions.

Assisted realtors and financial representatives in producing a favorable outcome for the employee.

Real Estate Specialist August 2010 - February 2012

Interacted with relocating customers by providing timely marketing assistance.

Coordinated activities of agents, regional offices and relocating family members.

Ensured accuracy of controlled documents.

TRANSAMERICA LEASING – Purchase, NY Major international leasing company of intermodal transportation equipment with 560 offices worldwide and depots in 40 countries.

Supervisor, Marketing & Operations for Tank Containers December 1993 – September 1999

Monitored company container activity to insure all repairs, modifications and repositioning moves were within regional budgets and authorization levels.

Reviewed container fleet to determine status of sales equipment and provided pricing to agents worldwide.

Supervised test coordinator who ensured fleet of 14,000 containers complied with worldwide testing regulations.

Reviewed production with worldwide manufacturers to ensure that production met delivery schedules and equipment was in line with company standards and customer requirements.

Worked with Information Technology Department to set up regional offices with systems that accessed electronic images thus allowing for 24 hour customer service.

Administrator, Special Products March 1992 – December 1993

Reported directly to Vice President of Special Products focusing on tank container and refrigerated container products.

Assisted regional offices regarding marketing and operational issues.

Maintained and updated product statistics for executive summaries.

Marketing Coordinator June 1990 – March 1992

Team player in market planning department that supported product managers of various intermodal product lines.

Provided marketing personnel with marketing studies and analysis including industry trends, utilization and forecasting demands.

Responsible for monitoring and approving domestic rail incentive program averaging over 1 million dollars annually.

Marketing Assistant July 1989 – June 1990

Responsible for preparation of customer contracts and proposals.

Developed department library in order to facilitate market research.

Managed complete mass mailings targeting customer prospects.

EDUCATION

Bryant University, Smithfield, Rhode Island

Bachelor of Science in Business Administration

CRP – Certified Relocation Professional, May 2016

VOLUNTEER EXPERIENCE

St. Gregory the Great School - Danbury, CT

PTA President 2006-2007, Vice President 2005-2006, Auction Committee Member 2005-2008

Organized monthly meetings to set and review fundraising goals averaging over $85,000 per year.

Participated in monthly financial board meetings to review budget and determine tuition.

Chairperson of annual dinner dance and silent auction.

Coordinated volunteers to organize and successfully meet fundraiser goals.

Page 2, Susanne M. Capozzi, cell 203-***-****

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