CV OF LERATO MICHELLE

BETIYA THOMO

Lerato Michelle Betiya Thomo

Contact Number: +277*-***-**** Email: adieyt@r.postjobfree.com LinkedIn Link: https://www.linkedin.com/in/lerato-thomo- a38401b

Location: Johannesburg, South Africa

Skype Name: live:betiya.thomo

Summary

Overall 14 years of total IT experience in financial sector. I am a dynamic and strategic thinker, adept at developing and implementing cutting-edge information technology solutions for a wide variety of business functions, including project management, resource distribution, and process development. Adept at troubleshooting information systems and providing quality assurance and IT support. I possess strong knowledge of the software development and IT product design lifecycle. Strong leader with exceptional communication and team-building skills with experience training and managing a team of IT professionals in a large office setting. Committed to implementing the newest and best technological initiatives to help new and existing businesses become the best they can be.

A team player with strong analytical skills, excellent communication skills coupled with the ability to add value by driving critical- path projects. Self-motivated with a strong work ethic and great enthusiasm for technology and ground-breaking ventures. Knowledge of agile development methodologies, effective communication, attention to details, leadership, teamwork, and time management.

Led team of developers and Infrastructure services team, and providing technical support to the team and periodically reviewing the progress of the team members to ensure maximized efficiency and successful completion of projects. Ensuring technical leadership, recruiting and training staff, implementing good practices, collaborating with developers to implement portal and collaboration solutions using Microsoft SharePoint.

• Recognized for delivering leading edge solutions that consistent meet complex business requirements.

• Adept in building strong relationships with IT staff, customers, vendors and third party contractors.

• Solid understand of application development, computer programming and architecture design.

• Streamlined Information Technology department by separating support tasks, creating new leadership positions and implementing best practices.

• Special expertise in product development, solutions design and strategic marketing.

• Spearheaded initiatives to restructure software product development processes to increase productivity.

• Support processes, such as change management, incident management or problem management

• Well experienced in developing Microsoft Office SharePoint Server 2007(MOSS) SharePoint 2010 and SharePoint 2013 applications.

• Experience in upgrading from MOSS 2007 to SharePoint 2010 and SharePoint 2013.

• Hands-on experience in designing and developing SharePoint Web Parts, Event handlers, Features, Workflows, Content Types, Custom Document Libraries and Lists.

• Hands-on experience in working with windows Active Directory, SharePoint Designer and Microsoft Info Path

(2007/2010).

• Extensive experience in Installation, Configuration, developing Web Parts, Enterprise Search, Features, Info Path Forms, customizing Master Pages, creating new Content Types, Site Template Customization and using Report Center.

• Created and configured collaborative portals sites and team site for various intranet and internet applications.

• Experience in Power shell scripting and stsadm commands.

• Expertise using SharePoint Object Model and Web Services.

• Integration and working knowledge of SharePoint 3rd party application tools like Doc Ave, Control Point, Colligo, Sharegate, Metalogix Migration Manager.

• Customization of SharePoint Document management, Portal site and Master page layouts.

• Working knowledge of various tools like SharePoint Designer, SharePoint Manager 2007, PowerShell, IE Developer Tool and U2U CAML query builder.

• Experience is gathering the requirements from the Business users.

• Working experience in Creating Stored Procedures using SQL SERVER 2008/2005

• Strong proficiency in designing and developing InfoPath 2003/2007.

• Created Workflows using windows workflow foundation and tools like SharePoint Designer 2010,/2013

• Experience in Installation and Maintenance of SQL Server 2008 (Remote BLOB storage configuration) and SQL Server 2005.

• Experienced in implementation of SQL Server Reporting Services in SharePoint.

• Experienced in configuring Business Intelligence features, Excel services and Power Pivot in SharePoint.

• Strong Analytical and Technical Skills and thorough knowledge of Software Development Life Cycle (SDLC).

• Experienced in Agile methodology.

• Good database knowledge of SQL Server 2008 / 2005.

• Strong experience in preparing the technical design documents.

• Quick learner with strong Analytical and Problem solving skills.

• Excellent communication and team player skills.

• Proficient in problem solving, self-motivated, driven professional, able to work with minimal supervision, and able to exercise good judgment to keep critical systems operational. Education

National Diploma : Information Technology

University Of Johannesburg

Year Graduated: 2006

Subjects Passed: 1st Year

• Financial Accounting

• Information Systems I

• Computer Literacy

• Information Technology Skills:

Communications Skills (IT)

Entrepreneurial Skills

(IT)

IT Law

• Systems Software I

• Development Software I

(Visual Basic 6.0)

2nd Year

• Information System II

• Information System II (SQL)

• Web Management II

• Technical Programming I (Java)

• Development Software II

(Visual Basic 6.0)

3rd Year

• Development Software III

(Visual Basic.Net)

• Information System III

• Technical Programming II (Java, C++)

Grade 12

Letsatsing Science High School

Year Passed: 2002

Subjects Passed: Setswana 1st Language HG

English 2nd Language HG

Afrikaans HG

Mathematics SG

Biology SG

Physical Science HG

Geography HG

Core Skills

• SharePoint 2003/MOSS 2007, 2010, 2013 Web Parts, Workflows, CAML Query, SharePoint Designer 2007/2010/2013, InfoPath 2007/2013, WCF, WPF, Administration, Roll Out, Implementation, Windows SharePoint Services 3.0 WSS 3.0, Installation, Configuration, Site Template Customization, Site Definition Customization, Content Management, Collaboration, Custom Web Parts, Reports, Business Connectivity Services, Search, Master Pages, Content Types, PowerShell

• Development: VB.NET, C .NET, ASP.Net, ADO.Net, .Net Framework 4.5/4.0/3.5/3.0/2.0, Web Services, WCF, WPF, WF, C#

• Web Technologies: ASP.NET, CSS, Web Services, SOAP, DOM, JavaScript, jQuery, KnockoutJS, JSLink ADO.Net, HTML, DHTML, XML, XSD, and XSLT

• IDE: Visual Studio 2012/2013, Visual Studio 2008, Visual Studio 2005

• Database: SQL Server 2014/2012/2008/2005/2000, MySQL, Oracle

• Reporting Tools: Microsoft Excel Power Pivot, Microsoft SQL Server 2008 Reporting Services, Microsoft SQL Server 2008 Integration Services

• Operating System: Windows 2003/2008/2012/2012R2, Windows XP, Windows 7/10

• Version Control: Team Foundation Server

• Methodologies: Object Oriented Analysis, UML

• Microsoft Office Suite 2007/2010/2013/2016

• Colligo Contributor 3.0 for SharePoint

• InfoPath 2007/2010/2013

• Strong software architectural design skills supporting SharePoint solutions

• Translate business needs into technical product requirements

• Business Analysis

• Project Management

Soft Skills

• Good communication skills (written and verbal).

• Able to work under pressure.

• Outstanding customer service ethic.

• Strong organization skills.

• Presentation skills.

• Trustworthy.

• Work without supervision.

• Innovative thinker.

• Work with all levels of staff up to top management.

• Ability to multi-task.

• Attention to detail / quality conscious.

• Willingness to take ownership.

• Flexible and open to change.

• Willing to share information.

• Patient

• Friendly

• Customer focused

• Contributing to team success

• Personal organization and time management

discipline.

• Self-motivated, with a keen passion to stay ahead of the trends.

Work Experience

Absa: Africa Technology

Position: SharePoint Developer and Technical Team Lead Duration: August 2015 – 31 July 2020

Responsibilities

Operations

• Motivate and develop the staff under their control ensure that the necessary levels of support are provided to all sta keholders and that all IT services meet their SLA targets, within the agreed financial budget.

• Develop and maintain controls and procedures to ensure that the Technical and Operational processes are efficientl y run and are effective and to ensure that in the event of failure IT can recover services in accordance with a predefi ned and tested recovery or continuity plan, to agreed fallback levels of service within the agreed targeted recovery ti me

• Ensure that the physical and IT environment is maintained and secure, according to contractual requirements and b usiness needs

• Ensure that all management reports and information is produced and disseminated in a timely fashion

• Ensure that all Technical Support and Operational processes are continually developed and improved and to ensure compliance.

• Ensure that any new IT infrastructure meets the agreed operability and manageability criteria for live running prior t o accepting them for operational use.

• Plan and oversee the installation of IT infrastructure and liaise regularly with vendor staff, to ensure adequate suppo rt is provided

• Ensure that all contractual documentation relevant to maintenance contracts is complete.

• Manage activities on a day-to-day basis, ensuring that all the agreed operational targets are met.

• Direct staff to run the production cycle in line with the controls and processes established to meet production deadli nes.

• Develop, maintain and enforce acceptance criteria and procedures for the implementation of new IT infrastructure i nto the operational environment.

• Accept responsibility for quality assurance, validation and acceptance of all IT infrastructure component deliveries.

• Develop, maintain and enforce an end to end life cycle management policy (cradle to grave) across all SharePoint En vironments components.

• Ensuring that all operational SharePoint infrastructure is operated in accordance with security, environmental and al l other organizational policies

• Ensure that incidents arising from or affecting the production cycle have minimum effect and are resolved within th e target time-frame; ensure that all such incidents are recorded according to the defined procedures and that all infr astructure changes proposed to resolve incidents and problems follow agreed standards and policies.

• Provide regular feedback on operational performance to IT Management recommending any improvements require d

• Handling all exceptions within scope and escalating where necessary those matters beyond the appropriate level of authority

• Ensure that SharePoint infrastructure and environmental housekeeping procedures and processes are performed to the prescribed standard.

• Ensure that all third party personnel are appropriately supervised within all IT operational environments.

• To also ensure that all operational staff are aware of and comply with all operational and organizational policies and processes.

• Work with the SharePoint Head to manage the budget ensuring that actual expenditure is within the forecasted leve l.

Technology Based

• Application development and maintenance, including problem analysis, solution design, testing, and documentation, development of new business initiatives and enhancements on current processes.

• Deploy, recompile and changes to packages functions and tables.

• Solution development within the MS SharePoint Server Environment using C#, ASP.NET, XML, XSLT, JavaScript, CSS, HTML and Web Services

• Advanced customization of SharePoint 2007/2010 Web parts

• Analysis, design and documentation

• InfoPath Forms Services Management

• SharePoint look and Feel Design

• Setup and maintenance of Outgoing and Incoming mail services.

• Define search scope in conjunction with knowledge managers.

• Assist with creating and maintaining sites and site collections.

• Customization of sites using SharePoint Designer.

• Allocate and increase space on web applications, site collections and My Sites.

• Create web applications and service applications with direction from the SharePoint Architect.

• Implementation and Development of SharePoint-base workflows

• Ensure uniform navigation throughout subsites.

• STSADM and Central Admin functionality

• SharePoint Disk Usage

• Software Development Life Cycle [SDLC]

• SharePoint custom Solutions deployment

• Master Page Customisations and customisation of XML, XLST

• Responsible for the development and maintenance of SharePoint sites and templates

• Strong knowledge with creating customizations utilizing the SharePoint web interface, SharePoint Designer, and Visual Studio

• Experience building custom Web Parts

• Develop, test (including troubleshooting and debugging), and support sites built in SharePoint

• Proactively match business needs to existing SharePoint features to solve business problems

• Experience managing a multi-functional SharePoint implementation

• Can easily translate business needs into technical product requirements and discuss technical details and architecture with the support team

Business Analysis:

• Analyze current business requirements and map to SharePoint.

• Consult with other divisions on cross-domain integration.

• Identify new areas on an ongoing basis where SharePoint can be leveraged.

• Ensure uniform navigation throughout subsites.

• Analyze current business requirements and map to SharePoint.

• Engage with clients, receiving detailed requirements

• Process design and re-engineering.

• Solution documentation skills.

• Pro-active Problem analysis.

• Understand what the business does, how it operates

• Examine existing business processes

• Identify gaps in processes, opportunities for improvements and automation

• Capture requirements, create mockups

• Generate technical requirements, proof of concept solutions, and user guides

• Help implement the new processes, features and tools

• Document improvements, measure, repeat the process

• Provide end-user/administrative training on SharePoint

• Create User Case Scenarios, Test Cases, and various Process Diagrams to assist with the successful implementation of a solution.

• Identify new areas on an ongoing basis where SharePoint can be leveraged.

• Gather and document requirements from customers for solutions, which include demos, and production solutions

• Based on documented requirements, build solutions leveraging out-of-the-box capabilities of SharePoint, Office, and related technologies

• Identify significant problems and opportunities readily and then solve and/or escalate them in an appropriate manner

• Write clear, consistent demo scripts, manuals, and other documentation for customer consumption

• Interact with customers, project management, quality assurance, and other team members as necessary to ensure project success

Support and Change Management:

• Assist users with SharePoint support calls, e.g.: access issues, leveraging web parts.

• Encourage user adoption and embed a sense of excitement in the business regarding SharePoint.

• Train end users in team on basic functionality.

• Direct users to training material and resources available in the company.

• Demo technology to business units.

• Error identification, investigation and resolution – escalate to the Infrastructure Team if required

• Raise and follow up on change request s for any changes required on the SharePoint Servers Team Lead

• Guide team development efforts towards successful project delivery

• Provide technical leadership to teammates through coaching and mentorship.

• Maintain high standards of software quality within the team by establishing good practices and habits.

• Identify and encourage areas for growth and improvement within the team

• Collaborate with other software developers, business analysts and software architects to plan, design,

• develop, test, and maintain web and desktop based business applications built on Microsoft technologies

• Assist in the collection and documentation of user's requirements, development of user stories, estimates and work plans

• Prepare reports, manuals and other documentation on the status, operation and maintenance of software

• Design, develop, and unit test applications in accordance with established standards

• Participate in peer reviews of solution designs and related code.

• Package and support deployment of releases

• Work with teammates in the migration of SharePoint 2007 intranet to SharePoint 2013

• Develop, refine, and tune integrations between applications.

• Analyze and resolve technical and application problems

• Assess opportunities for application and process improvement and prepare documentation of rationale to share with team members and other affected parties

• Adhere to high quality development principles while delivering solutions on time

• Analyze current business requirements and map to SharePoint.

• Consult with other divisions on cross-domain integration.

• Identify new areas on an ongoing basis where SharePoint can be leveraged.

• Analyze current business requirements and map to SharePoint.

• Engage with clients, receiving detailed requirements

• Process design and re-engineering.

• Solution documentation skills.

• Pro-active Problem analysis.

• Understand what the business does, how it operates

• Examine existing business processes

• Identify gaps in processes, opportunities for improvements and automation

• Generate technical requirements, proof of concept solutions, and user guides

• Help implement the new processes, features and tools

• Document improvements, measure, repeat the process

• Assist the Tech Lead in the procumbent of the vendors for the SharePoint 2007 - SharePoint 2013 Migration project, and the Valpre Brand Implementation project.

• Assist with procurement of new software, and make sure that the cost is within budget indicated by the Tech Lead

• Led the in-house technical team and outsourced

• Led the Valpre SharePoint migration and Barclays Brand Implementation project and managed the resources

• Assist with drafting of Job Specification, and work very closely with HR, and conducting interviews

• Worked very closely with the Valpre Project Manager with regards to the Migration and Brand Implementation projects.

• Set objectives with the Technical team and set Personal Development Objectives with the Technical Team members.

• Identify new areas on an ongoing basis where SharePoint can be leveraged.

• Recruiting of new resources

Techno Globe Centre SA

Position: Business Analyst/Project Manager

Duration: 6 Months Contract - Dec 2017 – June 2018 Responsibilities

• Manage projects with oversight and direction from the Portfolio Manager, executing projects in compliance with the established processes and standards.

• Responsible for fulfilling multiple roles/tasks in the project with successful outcomes for business analysis and solutioning, planning, MS Project Online development and SharePoint configuration, technical documentation, and deployment.

• Fulfilled a role of the of project management practices to support productivity tools solutions.

• Designed project plan and provide milestone dates

• Assist with development of SharePoint processes and edit SharePoint content such as websites, graphics, etc.

(originated by the client).

• Utilize SharePoint to create automated forms, such as surveys, which have built-in approval/vetting process workflows.

• Analyze and resolve issues related to SharePoint sites, workflows and content.

• Use various Adobe and Microsoft (MS) solutions to design enhanced multimedia products such as banners, videos, podcasts, enhanced page layouts, picture sliders, graphics, photo galleries, charts and tables for use on internet sites

• Provide training and technical assistance to SharePoint users.

• Developing and testing of the application programs.

• Test case preparation, test case evaluation and submitting for approval.

• Documenting the application programs Involved in the Functional, Technical testing and Database Design, Technical Design Documents, Business Requirements Documents, Unit Testing scripts, Proposals, and Bids Documents, Request for Quotations Documents, Request for Proposals

• Involved in the design and development of the unit test cases

• Maintained Governance documentation of SharePoint Intranet

• Met with Site Owners and Content Editors on Site Designs and future site administration Absa Capital/Absa Group Technology

Position: SharePoint Developer

Duration: Feb 2011 – July 2015

Responsibilities

• Designed project plan and provide milestone dates

• Created new Site Theme for the MOSS portal as per requirement

• Developed web part to show business information

• Created and customized Blog sites with the new themes

• Migrated contents from SharePoint 2003 portal to MOSS

• Used Taxonomy practices, to classify and arrange the content to make it easier for users to get the content and documents needed

• Customized the Site Templates and Master Pages using SharePoint Designer 2007

• Manage Permissions for the sites and created new Permission Levels to provide granularity

• Created user interface using InfoPath for Visual Studio workflows

• Designed, Installed, Configured and Implemented MOSS

• Used the stsadm tool to migrate sites from version 2.0 to version 3.0.

• Created various Site Collections

• Developed workflows using SharePoint Designer 2007 and InfoPath 2007

• Customized Lists and Site Templates through SharePoint Designer 2007

• Developed Data Access Web Parts using .Net framework and SQL Server 2005 content database of SharePoint for generating utility reports for managers.

• Created different Sites and Troubleshoot Users

• Used Business Data Catalog to integrate with SQL Server 2005 for search center to crawl the database to return products and customers data.

• Troubleshooting common user issues and raising Microsoft Tickets for bug fixing

• Developing and testing of the application programs.

• Test case preparation, test case evaluation and submitting for approval.

• Documenting the application programs Involved in the Functional, Technical testing and Database Design

• Involved in the design and development of the unit test cases Absa Group Technology

Position: SharePoint Support Specialist

Duration: 04 January 2010 – 15 January 2011

Responsibilities:

Management:

• Management of the Absa SharePoint Team Sites

• Manage permissions and restrict and revoke access where necessary.

• Create, leverage and manage content types, site columns and templates for re-use in the sites.

• Setup and manage alerts to monitor activity on business critical information as required.

• Attend monthly SharePoint User Group meetings and convey information to the team.

• Manage division team sites and review periodically.

• Compile a monthly newsletter and distribute to the site owners

• Establish and maintain a Community of Practice for Site Owners and users in the site collection. Business Analysis:

• Analyze current business requirements and map to SharePoint.

• Consult with other divisions on cross-domain integration.

• Identify new areas on an ongoing basis where SharePoint can be leveraged.

• Ensure uniform navigation throughout subsites.

Training:

• Provide weekly training to end users and site owners

• Compile training manual and training materials

Maintenance:

• Constantly revisit and review content to ensure business relevance.

• Customize and maintain landing page to encourage traffic and user adoption.

• Monitor site usage and follow up on dormancy on a monthly basis.

• Monitor to ensure workflow and tasks are working correctly and emails are going out.

• Ongoing research to determine what SharePoint can do.

• Liaise with IT regarding the migration of sites when necessary. Support and Services:

• Assist users with SharePoint support calls, eg: access issues, leveraging web parts.

• Encourage user adoption and embed a sense of excitement in the business regarding SharePoint.

• First line of day to day support for users and other Site Owners below top level site.

• Train end users in team on basic functionality.

• Direct users to training material and resources available in the company.

• Demo technology to business units.

• Error identification, investigation and resolution – escalate to IT required.

• Edit and customize pages using SharePoint Designer.

• Assist business with the migration of documents from file shares.

• Design landing pages for team sites on request from business.

• Review sites for excessive complexity and suggest streamlined alternatives to business. 3Fifteen Technology Solutions

Position: Junior Developer

Duration: 02 January 2007 – 11 December 2009

Projects

Projects & Responsibilities Technology Used

1. Dimension Data IP Telephony Methodology SharePoint Site(DD_IPTM)

• Creation of SharePoint Team Sites and publishing Sites.

• Development and Deployment custom Web Parts

• Customize sites as required by business using SharePoint out of box fe atures

• Microsoft Office SharePoint Server

2007

• Visual Studio .Net 2005

• Windows SharePoint Services 3.0

• C#

•

2. 3Fifteen Timesheet System:

• Development work on the new 3Fifteen Timesheet System using C#

• Database Design

• Unit Testing

• Visual Studio .Net 2005

• SQL Server 2005

• ASP.NET 2.0

• ASP.NET 2.0 AJAX

• C#

3. Absa Capital Intranet(SharePoint):

• Enterprise Content Management

• Development of Custom Web Parts

• Deployment of New sites, and Web Parts

• Provide SharePoint Intranet team-site and publishing-site support to busin ess users on a daily basis.

• Analyze business requirements, design & propose solution, and build solut ion using SharePoint out of box functionality.

• Project documentation (functional, technical specifications)

• Customize sites as required by business using SharePoint out of box featur es.

• Provide SharePoint training to users when required.

• Assist in compiling “SharePoint How To’s”.

• SharePoint error research and resolution, (also in SharePoint Designer).

• Build custom workflow in SharePoint Designer and troubleshoot current w orkflows.

• Log all tasks on a daily basis.

• Provide feedback to Project Manager as required.

• Identify new areas on an ongoing basis where SharePoint can be leverage d.

• Ensure uniform navigation throughout subsites.

• Determine and create scalable structure for top level business unit sites.

• Ensure uniform navigation throughout sites.

• Provide guidance to business units on structure of their sites.

• Manage search scopes and best bets with input from business units

• Microsoft Office SharePoint Server 2007

• Colligo Contributor for SharePoint

• Windows SharePoint Services 3.0

• Microsoft Visual Studio 2005

• C#

• Extensible StyleSheet Language Transformati

on (XSLT)

• Extensible Markup Language (XML)

• HTML

• CSS

Languages

English

Proficient

Afrikaans

Beginner

Zulu

Proficient

Setswana

Native

References

Savish Devnath

SharePoint Manager

Absa

071-***-****

Joel Dietrichson

Head of SharePoint Competency Centre

Absa

072-***-****

Aubrey Sithole

Director

Techno Globe Centre SA

083-***-****

Mr S’phiwe Misbi

SharePoint Architect

Absa

011-***-****

072-***-****

Mr. Nathan van den Berg

Custom Development Manager

3Fifteen Solutions

(011-***-****

Contact this candidate