Carls Beergo B. Alcantara

* ****** **. ******** ********* II Mendez, Cavite Philippines

adieuf@r.postjobfree.com

091*-***-****

OBJECTIVE

To become a part of a globally competitive company who will allow me to utilize my professional and educational experiences while imparting knowledge and strengthening my skills in the field of Information Technology.

WORK EXPERIENCE

Norwegian Cruise Line Holdings Ltd., Assistant Systems Manager May 2019 to April 2020

Responsible for setup and breakdown terminal, pier support for the embarkation process

Logs all time and work as well as reviewing tickets in service now incident management system

Provides prompt and careful assistance in all user requests including critical issues with high impact on revenue, guest satisfaction and ship operations

Administers Veeam backup and restoration for all VM servers

Administers Microsoft Exchange and O365

Administers SCCM application and patch deployment for workstations and servers

Maintains ship documentation, hardware, software and networking operations

Creates Powershell scripts to automate maintenance process

Maintains AD user accounts and devices

Configures Guest and Crew cabin cisco switches

Installs and troubleshoot network and local printers

PC, Mac and network troubleshooting

Royal Caribbean International., IT Officer

April 2018 to April 2019

Administered backup and restoration of physical and virtual servers using Veam and Tivoli

Administered Fidelio Cruise Management, VMWare, Raritan and CCTV servers, IPsoft, Cisco UCS Manager

Performed daily, weekly and monthly end-of-voyage procedure

Maintained ship documentation

Maintained hardware, software and networking operations

Managed Remedy tickets and LGA with daily follow-up Royal Caribbean International., IT Infrastructure Specialist September 2015 to March 2018

Responsible for installation, support and troubleshooting of POS terminal, APASS eMustering device, Royal IQ, iPad, iMac, Windows and android tablet, digital signage, virtual balcony, CCTV PC and Decoder, Mitel telephony, DAP Manager, Allin Interactive TV, PCs and peripherals

Responsible for setup and breakdown terminal, pier support for the embarkation process

Conducted backup communication test, UPS and WiFi signal coverage test JS Unitrade Merchandise Inc., IT Specialist

August 2012 to October 2014

Diagnosed hardware and software problems and replaced defective components

Administered computer networks including computer hardware, systems software, applications software and all configurations

Responsible for administration of Windows 2008 servers, LAN/WAN

Responsible for maintenance of Microsoft Office Outlook E-mail, firewall protection and file security

Developed web-based interfaces and applications

Responsible for database Management of applications SKILLS

Extensive experience in Information Systems and Network Security Extensive experience in Active Directory, DNS, GPO, WINS Extensive experience in Cisco network troubleshooting, VLAN configurations and port trunking

Extensive experience in administration of Windows 2000, 2003, 2008, 2012 and 2016 servers

Extensive experience in administration of IBM Lotus Notes, Microsoft Exchange and O365 Extensive experience in PC and network troubleshoting Experience in Microsoft SCCM

Experience in Server Configuration, Virtualization Experience in .NET development in (VB.Net and C#)

Extensive experience in Veeam backup and replication Knowledge in database programming in SQL, mySQL and Oracle Knowledge of TCP/IP, DNS, DHCP, HTTP, LDAP, XML, SMTP, TLS/SSL Certifications

2017 Cisco Certified Network Associate - Routing & Switching Education

2012 Bachelor of Science, Information Technology

De La Salle University-Dasmariñas, Dasmariñas City, Cavite

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