Office Manager, Inside Sales and Customer Development Representative
Resume:
Patsy Forester
Watkinsville, Georgia 30677
*************@*******.***
Career Summary
Highly organized professional with excellent communication, customer service, and administrative skills who specializes in developing relationships with customers
Experience
XanEdu Publishing, Inc. February 2018-September 2020
Inside Sales and Customer Development Representative-All work done remotely
Manage relationships with customers
nWork with university professors and campus bookstores to develop custom course materials
nOversee orders, fulfillment, and shipping of materials
nCultivate relationships and maintain files on custom authors and respond to any questions as needed
nWrite contracts for authors and process all royalty and tax documents
nRetain existing business by dedicated efforts to communicate with customers and secure orders
nRespond promptly to incoming leads from the web site
nTrack contacts in HubSpot CRM
nDevelop templates and other communications tools to streamline messaging for the sales team
nResearch and provide customers with timely responses and solutions to inquiries
nFunction as a liaison to company departments to represent customers and aid with any questions or concerns
nFacilitated and developed new business with Canadian customers that resulted in $400,000+ in annual revenue
nSigned 6 National Titles in sale year 2020 resulting in a revenue of $100,000
Bethel Haven, Inc. January 2016-February 2018
Office Manager
Perform all administrative duties associated with running a non-profit counseling office
nOversee all accounts receivable and payable through QuickBooks
nRun staff payroll through ADP
nResearch and implement new software to create electronic medical records and online fundraising
nOrder and maintain an inventory of office supplies
nAssist with planning and implementation of fundraisers
nWork with clients and counselors to schedule appointments
nProvide financial reports to director and make recommendations for implementation of budget
nDesign marketing materials, business cards, and brochures
nAct as primary liaison for all vendors, banks, insurance companies, and ministry partners
Four Streams Golf Academy, Beallsville, MD February 2001-December 2005
Coordinator-All work done remotely
Coordinated all aspects of program for the PGA Director of Instruction
nScheduled all appointments with members
nPlanned travel for Director of Instructor
nOrganized corporate events with the Golf Academy
nWorked as liaison with members to plan golf vacations
United States Golf Association, Far Hills, NJ November 1996-February 2001
Assistant Manager, Members Program
Supervised staff serving USGA Members Program
nManaged a staff of 10-12 customer service representatives
nManaged inventory and fulfillment of member benefits to one million members
nCorresponded with members via email and telephone
nWorked with advertising agency to write and proofread promotional materials
nInvolved with software programming to facilitate fulfillment
nWorked with outside vendors to purchase benefit materials
nServed as liaison between members and all USGA departments
United States Golf Association, Far Hills, NJ November 1994-November 1996
Coordinator, Administrative Services
Coordinated all aspects of facilities at USGA, Golf House & GHIN
nProgrammed and maintained AT&T telephone system
nPurchased and coordinated service for all office equipment
nWorked with individual departments and vendors to plan catering and special events
nDesigned office space and ordered all office furniture for the facility
nCoordinated purchase of company vehicles
Dial A Temporary August 1993-November 1994
Coordinator
Coordinated temporary placement of clerical and secretarial employees with corporate clients
nInterviewed candidates seeking temporary positions
nPartnered with corporate clients to determine their needs
nMatched candidates with job openings
nFollowed up with clients to determine if placement met their needs
Education
Elon University, Elon, NC
B.A. English with Secondary Education Certification
Volunteering/Other Activities
Coordinate fifteen special events annually for Faith Presbyterian Church MMO (1 year)
Collaborate with youth pastor to oversee the administration of Faith Presbyterian Church VBS for 200+ children (6 years)
PTO Chairperson for Box Tops for Education Fundraiser at Oconee Schools (9 years)
Perform administrative, customer service, and accounting tasks for Oconee Jazzercise Center (10 years)
Write copy for web site designer Diversified Data Solutions (three months)
Work with patrons at circulation and reference desks at Clarence Dillon Public Library, Bedminster, NJ (5 years)
Assist college students with all aspects of the writing process as a tutor in the Elon Writing Center (3 years)
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