Patsy Forester

**** ********* ******

Watkinsville, Georgia 30677

706-***-****

adierv@r.postjobfree.com

Career Summary

Highly organized professional with excellent communication, customer service, and administrative skills who specializes in developing relationships with customers

Experience

XanEdu Publishing, Inc. February 2018-September 2020

Inside Sales and Customer Development Representative-All work done remotely

Manage relationships with customers

nWork with university professors and campus bookstores to develop custom course materials

nOversee orders, fulfillment, and shipping of materials

nCultivate relationships and maintain files on custom authors and respond to any questions as needed

nWrite contracts for authors and process all royalty and tax documents

nRetain existing business by dedicated efforts to communicate with customers and secure orders

nRespond promptly to incoming leads from the web site

nTrack contacts in HubSpot CRM

nDevelop templates and other communications tools to streamline messaging for the sales team

nResearch and provide customers with timely responses and solutions to inquiries

nFunction as a liaison to company departments to represent customers and aid with any questions or concerns

nFacilitated and developed new business with Canadian customers that resulted in $400,000+ in annual revenue

nSigned 6 National Titles in sale year 2020 resulting in a revenue of $100,000

Bethel Haven, Inc. January 2016-February 2018

Office Manager

Perform all administrative duties associated with running a non-profit counseling office

nOversee all accounts receivable and payable through QuickBooks

nRun staff payroll through ADP

nResearch and implement new software to create electronic medical records and online fundraising

nOrder and maintain an inventory of office supplies

nAssist with planning and implementation of fundraisers

nWork with clients and counselors to schedule appointments

nProvide financial reports to director and make recommendations for implementation of budget

nDesign marketing materials, business cards, and brochures

nAct as primary liaison for all vendors, banks, insurance companies, and ministry partners

Four Streams Golf Academy, Beallsville, MD February 2001-December 2005

Coordinator-All work done remotely

Coordinated all aspects of program for the PGA Director of Instruction

nScheduled all appointments with members

nPlanned travel for Director of Instructor

nOrganized corporate events with the Golf Academy

nWorked as liaison with members to plan golf vacations

United States Golf Association, Far Hills, NJ November 1996-February 2001

Assistant Manager, Members Program

Supervised staff serving USGA Members Program

nManaged a staff of 10-12 customer service representatives

nManaged inventory and fulfillment of member benefits to one million members

nCorresponded with members via email and telephone

nWorked with advertising agency to write and proofread promotional materials

nInvolved with software programming to facilitate fulfillment

nWorked with outside vendors to purchase benefit materials

nServed as liaison between members and all USGA departments

United States Golf Association, Far Hills, NJ November 1994-November 1996

Coordinator, Administrative Services

Coordinated all aspects of facilities at USGA, Golf House & GHIN

nProgrammed and maintained AT&T telephone system

nPurchased and coordinated service for all office equipment

nWorked with individual departments and vendors to plan catering and special events

nDesigned office space and ordered all office furniture for the facility

nCoordinated purchase of company vehicles

Dial A Temporary August 1993-November 1994

Coordinator

Coordinated temporary placement of clerical and secretarial employees with corporate clients

nInterviewed candidates seeking temporary positions

nPartnered with corporate clients to determine their needs

nMatched candidates with job openings

nFollowed up with clients to determine if placement met their needs

Education

Elon University, Elon, NC

B.A. English with Secondary Education Certification

Volunteering/Other Activities

Coordinate fifteen special events annually for Faith Presbyterian Church MMO (1 year)

Collaborate with youth pastor to oversee the administration of Faith Presbyterian Church VBS for 200+ children (6 years)

PTO Chairperson for Box Tops for Education Fundraiser at Oconee Schools (9 years)

Perform administrative, customer service, and accounting tasks for Oconee Jazzercise Center (10 years)

Write copy for web site designer Diversified Data Solutions (three months)

Work with patrons at circulation and reference desks at Clarence Dillon Public Library, Bedminster, NJ (5 years)

Assist college students with all aspects of the writing process as a tutor in the Elon Writing Center (3 years)

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