Transport operation supervisor

BUSINESS DOCUMENT This document is intended for business use and should be distributed to intended recipients only. Sadath Ahmed Tharammel Dubai, UAE

Transport Operations +971-**-*******

Controller/Supervisor ************@*****.***

Related Experience

1. Operations Supervisor – 8 years (from December 2012 – present) Emirates Transportation Company, Dubai

a) Directly manages all the five shift allocations covering 95+ chauffeur vehicles and 100+ drivers. This includes job list reviewing, sorting, allocating vehicles and drivers as well as changing shift in case of availability issues.

b) Works as full time shift in-charge with overall management of on-the-duty shift including the shift of airport coordinators.

c) Responsible to mediate and resolve operational issues among drivers, operations, reservations and airport coordination teams. Advises and clears queries from clients and guests through email and telephones. Also advises and coaches new drivers and shift coordinators on operational process and procedures. d) Responsible to work with other service providers during overflow situations to accomplish customer service commitments.

e) Introduced many service efficiency and cost saving measures by clubbing the trips and holding the drivers zonally.

2. Operations Controller – 1.5 years (from March 2011 – November 2012) Prestige Chauffeur Passenger Transport, Dubai

a) Managed booking requests, allocated jobs to chauffeur drivers and monitored the operation to ensure service fulfillment.

b) Responsible to issue invoices and vouchers to customers and clients, verify the vouchers and receipts submitted by chauffeurs and daily cash flow management. 3. Chauffeur Driver – 3 years (February 2008 – February 2011) Prestige Chauffeur Passenger Transport, Dubai

a) Collecting and dropping off guests from/to airports and various 5 star hotels in Dubai and Abu Dhabi. Responsible for carrying out city tours with the guests within UAE. 4. Driver – 1 year (January 2007 to February 2008) Dr. Mooppan’s Hospital, Dubai

a) Responsible for staff transportation and delivery of medicines. Languages

English, Hindi, Arabic, Malayalam & Tamil

Educational Qualification Technical Qualification

1. Intermediate from University of Calicut,

Kerala, India.

2. Matriculation from Department of

General Education, Kerala, India.

1. UAE Driver License (light)

2. Microsoft Outlook, Word & Excel

3. Mechanic (Motor Vehicle) from National

Council for Vocational Training, India.

Hobbies References

Singing and listening to music Available on request

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