Operations Controller
Resume:
Rosita Carla Paulo
Operations Controller
Mobile Number: +27-827******
Email address: ***********.**@*****.***
PROFESSIONAL SUMMARY:
A strong dynamic individual with organizational and interpersonal skills with 8 years professional experience in Customer Service, Aviation and Administration. Personal Attributes:
● Goal oriented and determined
● Strong work ethic and flexibility
● Self-motivated and persistent
QUALIFICATIONS
2013 - SACAA regulations SA-CATS-FCL-64 Cabin Crew License 2013 - First Aid Level 2, Fire Fighting, DGR, Human Factors, Conflict Management
2010 - Certificate in Depilation, Nail Care & Make-up 2011 - Diploma in Professional Make-up & Hair
2009 - A Level Subjects: Office Administration, Computer Practice, English First Language, Afrikaans Second Language, Business Management & Entrepreneurship, Economic and Legal Environment COMPUTER & SOFTWARE SKILLS
- Proficient: Microsoft Word & Outlook, Google Calendar, Gmail & Google Docs, Data Capturing
- Intermediate: Microsoft Excel, Google Sheets
- Advanced: Salesforce & Signet
Rosita Carla Paulo
EMPLOYMENT HISTORY
Name of Company: Signature Flight Support
Period of service: November 2019 - Present
Position: Operations Controller
Location: Cape Town, South Africa
Main responsibilities (but were not limited to):
● Flight operations and Ground Handling of Domestic / International Corporate / Charter / Diplomatic & Presidential flights
● Airside/Landside apron planning and Third-Party services liaising
● Towing of tenant and private aircrafts
● Arranging Hotel accommodation, VIP catering and transport for crew and passengers
● Escorting of passengers and crew through the Airport customs and immigration process
● Notam’s and weather documentation, Data capturing and Quoting
● Building professional relationships with our regular customers, crew and maintaining confidential information
● Ensuring reception, lounge, hangar, ramp, vehicles and other areas are tidy and clean
● Escorting passengers and crew to/from the aircraft into the lounge or their transport
● Ensuring our service to all customers/passengers and crew is always exceptional
● Processing of invoicing, credit card payments and costings via the Signet platform
● Dealing daily with VIP clients, operators and crew by responding in knowledgeable, professional and timely manner to all telephone and email enquiries Name of Company: Vista Jet
Period of service: August 2019 – October 2019
Position: Account Executive
Location: Luqa, Malta
Main responsibilities:
● Managing flight reservations and creating necessary flight documentation to ensure a seamless experience
● Organizing flights for heads of state, corporate leaders, entrepreneurs and private individuals
● Organize ancillary services and ensure that the onboard dining is correct
● Providing support directly to your clients by telephone and email
● Ensuring that the customer is kept informed of the progress, preparations and status of their flight prior to departure;
● Communication of operational restrictions and define and offer suitable options in case of restrictions – such as weather restrictions; slot allocations and performance restrictions
● Building, managing and maintaining Vista Jet’s relationship with every customer Rosita Carla Paulo
Name of Company: Matts Pizzeria
Period of service: March 2019 – July 2019
Position: Assistant Manager
Location: Cape Town, South Africa
Name of Company: ExecuJet Aviation Group
Period of service: August 2018 - November 2018
Position: Maintenance Administrator
Location: Johannesburg, South Africa
Main responsibilities:
● Opening and closing of VVIP aircraft work orders
● Ensure work orders are properly billed and paid in timely manner
● Creating and processing purchase orders and send to vendors
● Client relations
● Create precise and thorough billings/invoices
● File work orders when completed
● Ensure final quotes and invoices are signed off by general manager
● Creating and processing VVIP quotes
● Manage VVIP and audit Work Packs for accuracy
● Create requisition for parts to be ordered to the relevant buyer
● Record all approved estimates on approved quotes spreadsheet
● Manage turnaround of local service/repair orders Rosita Carla Paulo
Name of Company: ExecuJet Aviation Group
Period of service: September 2014 – July 2018
Position: Flight Administrator
Location: Cape Town, South Africa
Main responsibilities (but were not limited to):
● Effectively compile each flight request via the Salesforce platform
● Flight operations and Ground handling of VIP passenger, crew, aircraft and baggage handling
● Arranging Hotel accommodation, VIP catering and VIP transport for crew and passengers
● Ensure that all costing for invoicing and quotes are done effectively
● Basic reception and ground hostess duties
● Ensure effective post flight handling of domestic and international flights
● Assisting with all ad hoc duties as assigned by the relevant manager
● Dealing daily with VIP clients, operators, and crew by responding in a knowledgeable, professional and timely manner to all telephone and email enquiries
● Liaising with external providers (Handling agents, Fuel suppliers, Immigrations, Customs Offices) concerning any ground services arrangements or operational requirements
● Dispatch duties such preparation and ensuring of flight packages including operational flight plan, weather briefing Notam’s and any other documentation relevant to each flight
● Escorting passengers and crew to/from the aircraft into the lounge or their transport
● Ensuring reception, lounge, hangar, ramp, vehicles and other areas are tidy and clean Name of Company: Virgin Active Health Club
Period of service: April 2013 – August 2014
Position: Receptionist
Location: Cape Town, South Africa
Name of Company: Malmesbury Fisheries
Period of service: January 2010 – December 2012
Position: Assistant Manager
Location: Malmesbury, South Africa
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